Berlin-based airline Germania goes bankrupt

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• Gtellez says:

  6 Feb6 February 05:22

  No promotions in my Marriott account… and I have 4 stays (16 nights) in the next two months…. do you think it is the reason?

  • Roger says:

    6 Feb6 February 05:44

    None on mine either.
    No upcoming stays within offer period.

    • MKB says:

      6 Feb6 February 05:48

      None on either of our accounts. What is the source of the claim that “most” accounts have an offer? Does that come from Marriott?

      • Froggee says:

        6 Feb6 February 06:57

        Yeah – none on mine and 13 nights booked in April. Rate isn’t prepaid though – half tempted to cancel in disgust – lol.

      • Rob says:

        6 Feb6 February 08:38

        ‘Most’ was my feeling from looking at reports elsewhere. And I got one!

        • Alan says:

          6 Feb6 February 10:01

          Hmm looks like may be more a case of ‘some’. Not sure if companies realise that this is a good way to piss off customers they don’t offer anything too when we all speak on sites like this! Much prefer global offers like Hiltons.

      • E says:

        6 Feb6 February 08:48

        None on either of ours either.

      • James says:

        6 Feb6 February 17:03

        Also none for mine. Platinum Premier and have about 35 nights booked so far this year. Not very impressed

  • Dan from London says:

    6 Feb6 February 08:12

    I don’t seem to have a promotions link in my account (also have a couple of trips booked – so perhaps that knocks me off the promo list?)

  • Andrew says:

    6 Feb6 February 08:59

    Also no promotions, but an odd warning when I check account activity:-

    “We’re sorry, but your points expired on 03/31/2019. Our records show no account activity for at least 24 months. If you believe we missed something, please contact customer support.”

    I’m guessing that the bonus points at Christmas don’t count as acitivty. Bit curious about the past tense of “expired” with a future date. I’ll probably buy 1,000 or so to reset things.

    • RussellH says:

      7 Feb7 February 17:25

      The Christmas bonus points did not count for extension of validity

  • Nate1309 says:

    6 Feb6 February 10:03

    None for me either :'(

• Roger says:

  6 Feb6 February 05:42

  MCC 6012
  Is that creating any issue with certain Curve card?

  • John says:

    6 Feb6 February 07:16

    Cash withdrawals haven’t worked for me since mid-Jan (even before Amex dropped)

  • Simon says:

    6 Feb6 February 12:21

    it does with tesco. Possibly problems with Natwest.
    OK in mid jan for barcl aycard and virgin. No datapoints since then.

• Frankie says:

  6 Feb6 February 05:58

  OT. I’m sharing this is case it is of any help to other HFPers. A couple of weeks ago I was trying to fill in an EU compensation claim on the BA website for a 6 hour delay from BKK to LHR on 18th January. I kept getting an error message when I was trying to do the final submission of the online form on the BA portal. Over a period of a week I tried different and brand new browsers, and different computers, and I was asking other people to try for me on their computers, but it was always the same error message telling me that there were some technical difficulties and to try again later. In the end I called BA customer relations last Tuesday afternoon and was put through to someone in the Newcastle call centre. He was able to take my claim over the phone and was also able to look up some sort of flight log whilst I was on the phone which would tell him exactly what the problem was. He said they have access to the log with all this sort of information which makes his job very interesting and he’s learned a lot about planes. He confirmed there and then that it was a faulty pump in the hydraulics and took my bank account details and paid me the 600 euros converted to £ (X2) over the phone! I had the money in my account 3 days later. Result!

  • Anna says:

    6 Feb6 February 07:57

    That’s a great (if eventual) result – there should be a directory of HFP “wisdom” we can refer to for things like this, e.g. readers’ experiences where something they have done has worked rather than just googling “EU261”.

    • Shoestring says:

      6 Feb6 February 08:00

      No need, just read the FT EC261 thread. The distilled wisdom is in the header/ dashboard. The thread updates with real cases.

      Best resource online for EC261 compo. By far.

      • Anna says:

        6 Feb6 February 08:03

        Would this post be on it though?!

      • Shoestring says:

        6 Feb6 February 08:06

        I think most of us would phone up if we couldn’t get the online form to work.

    • Anna says:

      6 Feb6 February 08:02

      In fact I’m going to start copying this sort of thing onto a document then arrange items into categories for future reference. Another retirement project for the spring!

      • Mikeact says:

        6 Feb6 February 08:21

        I’d like a copy please when you’ve finished it. !

• John says:

  6 Feb6 February 06:24

  Nothing on my Marriott or old SPG account.

• Steve-B says:

  6 Feb6 February 07:14

  I’ve got the double points offer for stays of 2+ nights.

• ah says:

  6 Feb6 February 07:17

  Exclusively for You: Earn 18,000 Bonus Points
  Earn up to 18,000 bonus points after only three eligible paid stays.

  • ah says:

    6 Feb6 February 07:17

    3000 for 1st stay
    6000 for 2nd
    9000 for 3rd

    • Rob mc says:

      6 Feb6 February 07:19

      1500 for one stay
      3000 for two stays.

      Pretty poor, perhaps as I have 18 nights booked in April

• Dominic says:

  6 Feb6 February 07:21

  No offer on my account.. that’s one way to make me question my loyalty of going for the status challenge. Will keep my eyes on other promotions from different brands over the next couple of weeks.

• Shoestring says:

  6 Feb6 February 07:23

  BREAKING

  CMA coming out with a strong condemnation of the cheating practices of the big hotel on-sellers (eg Expedia etc) – resort fees, city taxes not disclosed & false discounts!

  Watch this space…compo?

  • Shoestring says:

    6 Feb6 February 07:32

    Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago have been the subject of CMA enforcement action due to serious concerns around issues like pressure selling, misleading discount claims, the effect that commission has on how hotels are ordered on sites, and hidden charges.

    The Competition and Markets Authority (CMA) took action last year because it was concerned that practices such as giving a false impression of a room’s popularity or not displaying the full cost of a room upfront could mislead people, stop them finding the best deal and potentially break consumer protection law.

    All companies under investigation by the CMA have co-operated with its work and voluntarily agreed to the following:

    Search results: making it clearer how hotels are ranked after a customer has entered their search requirements, for example telling people when search results have been affected by the amount of commission a hotel pays the site.

    Pressure selling: not giving a false impression of the availability or popularity of a hotel or rushing customers into making a booking decision based on incomplete information. For example, when highlighting that other customers are looking at the same hotel as you, making it clear they may be searching for different dates. The CMA also saw examples of some sites strategically placing sold out hotels within search results to put pressure on people to book more quickly. Sites have now committed not to do this.

    Discount claims: being clearer about discounts and only promoting deals that are actually available at that time. Examples of misleading discount claims may include comparisons with a higher price that was not relevant to the customer’s search criteria. For example, some sites were comparing a higher weekend room rate with a weekday rate or comparing the price of a luxury suite with a standard room.

    Hidden charges: displaying all compulsory charges such as taxes, booking or resort fees in the headline price. Sites can still break that price down, but the total amount the customer has to pay should always be shown upfront.

    • Alan says:

      6 Feb6 February 09:00

      When I was looking for New York hotels I found that all the on-sellers I used (Expedia, Booking.com and Hotels.com) all clearly displayed the prices including all taxes and also stated any other charges that were payable at the hotel (resort fees etc) – so I’m not sure what the CMA are on about with that one.

      • Rob says:

        6 Feb6 February 09:05

        “Not all firms engaged in all of the practices cited above, but all have nonetheless agreed to abide by all the principles set out in the undertakings.”

    • John says:

      6 Feb6 February 11:29

      I hope this will make Hilton have to show the full cost including all taxes/charges on its initial search results page.

      • Anna says:

        6 Feb6 February 11:46

        I think they get away with this because they are based in the US. (I got this from the ASA so presumably correct). European pricing is generally inclusive, it just seems to be when it’s in USD that taxes are added on the next page.

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