Four Grange Hotels in London to rebrand as Leonardo properties

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• nick says:

  1 Apr1 April 12:23

  OT: have to return a Hackett item bought in store. (bought 4 items, need to return 1) Any idea how procedure works? Do I present the card in store?

  Will I lose all my avios or just pro-rata?

  • Spurs Debs says:

    1 Apr1 April 12:52

    I’ve had to return something on line as wrong size. I should think you will lose pro rataI can’t reorder until it’s back thru their system and then hopefully offer put back on my card. If not I will just call Amex.
    Surely you will have to present card you bought with to get money refunded back on card.

    If in doubt call Amex.

  • Mr Dee says:

    1 Apr1 April 18:43

    Give them a different amex when returning if they ask and you should keep the Avios

• DiscoDan says:

  1 Apr1 April 12:31

  Fattal don’t own them they’ve just taken leases. The hotels have however been sold. This is similar to the HFP coverage on the Principal / IHG deal. IHG only took leases and didn’t purchase…

• Alan says:

  1 Apr1 April 13:09

  O/T – Did anyone else redeem Skywards Miles for FA Cup tickets this coming weekend?

  We’ve had nothing through beyond the initial confirmation and I’m becoming a little concerned that we have no detail on where to collect tickets/which block the seats are in etc…

  • PAL says:

    1 Apr1 April 13:10

    I know for Tennis I had to go to London Emirates office directly and collect them so maybe contact them?

    • Rob says:

      1 Apr1 April 14:01

      As did I. Annoyingly I didn’t get a business card from the Emirates marketing person who I met on the day.

    • Alan says:

      1 Apr1 April 20:32

      Wow that sounds like quite a PITA having to go to their offices to collect tickets!

      • Rob says:

        1 Apr1 April 20:34

        Not really, it is only about a mile from Queen’s Club and both are directly outside tube stations!

        • Alan says:

          1 Apr1 April 20:35

          I suppose but if you were planning to go straight to the venue on the day would be an unnecessary detour – also presumably an issue if the event is on a Saturday and their offices aren’t open…

          Not that I’m planning to use one of their deals it does just seem a bit of a bonkers way of them running things.

  • Neil says:

    1 Apr1 April 14:06

    You will get an email 48 hours prior to the game informing you where to collect the tickets on the day. Surprised they haven’t give you seat numbers yet. Perhaps Emirates don’t know themselves which seats have been allocated yet.

  • Alan says:

    1 Apr1 April 14:13

    I’ve managed to pick up a contact name from a similar redemption at the Emirates for an Arsenal game.

    I’m not sure she’s dealing with this event itself, but she’s suggested we should get something in the next 48 hours…

• PAL says:

  1 Apr1 April 13:09

  OT Hilton – does anyone know if you are a diamond and went down to gold today, do hotels still offer entry into lounges if booking was made while a diamond with the stay next week for example? Thanks.

  • Peter 64K says:

    1 Apr1 April 13:20

    I assume it’s the status you have when checking in. You’d be upset of you booked when gold but subsequently achieved diamond and they did not recognise it, so I assume the opposite must also occur.
    Thanks for mentioning though as I’ve been bumped down to silver when should be gold. I’ll chase if not sorted in a couple of days.

  • Rob says:

    1 Apr1 April 14:02

    No, but if the hotel does not refresh its data it may still see you as Diamond.

    • Sussex Bantam says:

      1 Apr1 April 15:09

      Does the Hilton downgrades all happen on April 1st or does it take a few days ?

      Mine hasn’t changed – have I got lucky ?!

      • TGLoyalty says:

        1 Apr1 April 17:19

        April 1st and annoyingly I’m down to Silver even though I meet the spend on my Hilton card every year

      • Peter 64K says:

        1 Apr1 April 22:52

        +1 TGLoyalty pushed through the spend on the Hilton Barclaycard but downgraded to silver. I have amex platinum at the moment though so will push it back up through that.
        @Sussex Bantam, you may be lucky. I was gifted an extra year as diamond last year, I assume by mistake as I didn’t meet the challenge nights in 2017.

      • TGLoyalty says:

        1 Apr1 April 23:32

        Yep same here pushing back up with AMEX which hopefully doesn’t take too long

      • rams1981 says:

        2 Apr2 April 00:15

        My dad has been downgraded despite spending the 10k on his Hilton credit card. Is that relationship over?

        • Rob says:

          2 Apr2 April 09:57

          Not as far as I know. It is £10k per calendar year and not card year though (isn’t it?).

• Peter 64K says:

  1 Apr1 April 13:17

  Always used to work on new cards on old Amazon accounts, or the same card on more than one Amazon account. Maybe they’ve tightened it up?

• Alex W says:

  1 Apr1 April 13:28

  Excellent news, thank you. Shame I haven’t got much in my account! I had given up hope and transferred it out already.

• Nate1309 says:

  1 Apr1 April 13:56

  OT. Back in Feb, @Craig recommended the 3 monkeys in Ubud. Just went there tonight and food was awesome. So thanks a lot for that tip. Ibu Rai tomorrow.

  • Pug206 says:

    1 Apr1 April 14:58

    Thank you! Will be there in May and will seek it out.

  • Craig says:

    1 Apr1 April 15:10

    You’re welcome, glad it was good.

  • Crafty says:

    1 Apr1 April 19:04

    Shame Ubud is a total hole…

    • Alex Sm says:

      1 Apr1 April 19:50

      Huh?

    • RakishDriver says:

      1 Apr1 April 20:24

      Not exactly a culture vulture then, if that is your opinion of Ubud

      • Shoestring says:

        1 Apr1 April 20:35

        Can’t remember going to Ubud when I was on Bali – I was just appalled by Kuta and wanted to get the hell outta there ASAP along the cost to carry on scuba diving – Wiki makes it sound OK if you like a bit of tourist dancing shows 🙂

      • Crafty says:

        1 Apr1 April 21:05

        It’s the most traffic choked, artificial place we went to over 3 months in Southeast Asia.

        I’m told it used to be good before the Eat Pray Love crowd descended.

      • Shoestring says:

        1 Apr1 April 21:09

        I personally can’t stand the old tourist dancing shows and false culture – but each to their own – guess also why I detested Kuta!

        Glad I never went to Ubud then, not as if it’s Toledo.

      • RakishDriver says:

        1 Apr1 April 22:41

        Well, to be fair, last time I went to Bali was 2014 – has it really gotten worse over the years? A few days in Ubud away from the coasts was a welcome experience

      • Alex Sm says:

        2 Apr2 April 21:06

        My partner and I spent good four days in Ubud last year. Everything depends on you – what you choose from what’s on offer. The best line in all comments here was “Each to their own”. Should be a full stop after that.

      • Shoestring says:

        2 Apr2 April 21:16

        Go to Toledo then & give me a compare & contrast review 🙂

        You won’t be disappointed, Toledo is one of Europe’s jewels.

    • Leo says:

      1 Apr1 April 23:28

      Totally agree. Ubud in 2017 was the least enjoyable part of Bali. Couldn’t see what the fuss was about – tourism on steroids whilst avoiding the traffic a d coach parties. Some very beautiful hotels away from the town however.

      • Polly says:

        2 Apr2 April 00:05

        And temples…re Kota, we found a gem of a place in Tuban, return every year. Rama beach and villas. Very reasonable for long stays. Lovely local eats.

      • Crafty says:

        2 Apr2 April 08:23

        Yes we were very pleased to have chosen to stay a short drive out. We had a lovely villa with private pool at the Sankara resort for only about £130 a night (and paid for with Hotels.com credits).

• BlueHorizonuk says:

  1 Apr1 April 15:07

  Its just lies, pure and simple.

  They simply refuse to accept that there is a fundamental issue with the code when they changed it before Christmas. The offer was extended today yet all the codes have been used? Highly unlikely.

  Press them and don’t give in!!

This article is closed to new comments. Feel free to ask your question in the HfP forums.