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Review of the Upperdeck (Priority Pass) lounge at Glasgow Airport

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This is our review of the Upperdeck lounge at Glasgow International Airport.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

I first reviewed the Upperdeck lounge in Glasgow just over two years.  I didn’t plan to review it again, but there has been a big change – the kids play area, which was the only stand-out thing about the lounge, has gone.  I thought it was worth updating my original article.  The photos are all new except where noted.

Whilst British Airways has its own lounge in Glasgow (it is very pleasant and I reviewed it here), there is a second lounge in the airport – the Upperdeck lounge.  This is your alternative to the BA lounge if you have a Priority Pass or HSBC World Elite credit card LoungeKey card, or your only option if you don’t have access to the BA facility.

You will also be sent to this lounge if you are flying with Delta or Virgin Atlantic.  Emirates passengers do not use it – Emirates has its own lounge.

The Upperdeck lounge was previously known as the Skylounge – you may know it under that name from a previous visit.  It appears to be run by Aspire / Servisair (they sell access on their website and the wi-fi network is called ‘Servisair’) but does not carry either of those brands.

For some reason, the Upperdeck lounge didn’t really do it for me.  This is purely a personal opinion though – it is big and light and it may well work for you.

The lounge is situated above the main airport restaurant and is a little tricky to find.  Once you make it up there, you are greeted with a bright large space:

Upperdeck lounge at Glasgow Airport review

If that doesn’t appeal (and the banquette seating doesn’t do it for me) there is more traditional seating on the left:

Upperdeck lounge at Glasgow Airport review

and

Upperdeck lounge at Glasgow Airport review

Part of my lack of enthusiasm for the lounge, I think, is that it looks a bit like you are still inside the main terminal!  The British Airways lounge is designed to feel like a private club and does give a sense of being apart from crowds.

This time I was there for breakfast.  It wasn’t hugely exciting.  Apart from a few cereals and pastries, the only other option – and the only hot option I could see – was bacon rolls:

Upperdeck lounge at Glasgow Airport review

The photo of the reading selection is from 2017 but it is still as messy today!

Upperdeck lounge at Glasgow Airport review

Here is the bad news.  In 2017, Upperdeck had (note the past tense) a fantastic kids play area:

Upperdeck lounge Glasgow Airport review

Now it doesn’t:

Upperdeck lounge at Glasgow Airport review

A new bar has also been added in part of the space previously occupied by the play area.  There is a very small kids seating area in one corner but it is about 5% as much fun as it used to be.

In terms of access, the Upperdeck lounge is a member of Priority Pass (free with American Express Platinum).  It is not, however, part of Lounge Club (two free passes with the free American Express Gold).  It is part of HSBC’s LoungeKey.

You can also pay for entry.  You can pre-book spaces on the Aspire / Servisair website here at £23 for adults and £17 for children aged 2 or above.

If I was back in Glasgow and flying British Airways, I would choose the BA lounge over Upperdeck.  That is due to the BA lounge being rather impressive rather than any failings here – Upperdeck is perfectly acceptable.  It is only a shame that the only unique selling point – the best kids facilities of any UK airport lounge – has now gone.

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Comments

  1. ChrisC says:

    I think you mean ‘banquette’ rather than ‘banquet’ seating

  2. Have to disagree. Upper deck is a very good lounge. Friendlier, more helpful staff, significantly better food than BA and more open and bright.
    BAs lounge provides a wider selection of self pour drinks but the corporate same same cheese, sandwiches other food makes it particularly dull.

  3. Relaxo says:

    God awful lounge with an abysmal food selection. Their sandwich cutting technique during evening service is…. interesting. As a resident of Glasgow, I’d like to think that that it imbibes the ‘rough around the edges’ vibe of this city, but the routine incompetence is annoying as a regular user. Relatively open space & Belhaven Best on tap being it’s only saving grace imo.

  4. IslandDweller says:

    Some of us count the removal of the kids play area as a huge improvement. The previous design had zero sound proofing around the kids area – so the entire lounge was bombarded with noise – exactly the opposite of what I want in a lounge.
    The food offering is very hit or miss – the sandwich trays sometimes look like abandoned left offers from a raucous late night buffet.

    • Michael says:

      I go to lounges to relax or work rather than be in a kids’ play area.

      • Julian says:

        Clearly there is a need for kids play areas but separate sound proofed rooms not open to the main quiet lounge area would appear to be the format required.

        Probably more of a necessity with major long haul transit traffic such as Heathrow T5, although ironically not currently available…………..

  5. Joseph Heenan says:

    This is also the lounge KLM customers get sent to. I’ve been in it fairly often albeit always in the morning/lunchtime.

    For hot options, As well as the bacon rolls, there should be omelette rolls available and a huge tub of porridge. Weirdly you have to ask one of the staff for the omelette rolls, but they don’t seem to be cooked on demand as when they arrive they don’t feel freshly cooked. I wasn’t impressed with either of the roll options.

    The pastries are awful, for some reason they are always soggy.

    I prefer to use the BA lounge when I can – the BA lounge is also significantly nearer the BA gates. As Relaxo says, big windows, bright space and two draught beers (upperdeck’s own brand lager and Belhaven best) are the saving graces.

  6. This lounge is not part of the Swissport / Aspire brand.

    It is owned by the airport and run by SSP, although several years ago was run by Servisair, and is still bootable on the Swissport Lounges website (as many 3rd party lounges are)

  7. Colin JE says:

    Entry also with DragonPass, available on the Barclays travel add-on.

  8. I travel through Glasgow a lot, and I find the Upper Deck lounge a complete embarrassment.

    The food is woefully inadequate – in December I found myself with a mouldy piece of bread on my plate. I haven’t been particularly impressed by the staff either.

    Thankfully, mostly I’m in the BA lounge which is far superior.

  9. Well clearly it’s not an equivalent to the BA lounge so it’s unfair to make the comparison – much better to compare with Aspire/No1 and it beats those lounges hands down.

  10. More hot food options that BA lounge though – only porridge outwith London for their breakfast offerings! (hence why normally worth popping next door to Aspire for a hot breakkie, or longer walk to No 1 for a bacon roll)

  11. RussellH says:

    It is used by Lufthansa too.
    We used it before our trip to Hong Kong, first leg GLA-FRA at the very end of January before the flight at 1600.
    Belhaven beer, yes, but it is still not that good IHMO. (Not many things that the English can do better than the Scots, but beer is one of them. Bad English Beer is as bad as bad Scottish beer – probably. And some of the other breweries are improving – the last beer I had from Harviestoun was miles better than it was when I lived nearby and we bought it for the village hall.)
    As to the lounge, no. No food at all apart from a few crisps + nuts and a couple of bits of curling bread with a slim grated cheese stuffing.
    Nothing much to read either.
    I think that the Starbucks at Abington Services on the M74 was about the same standard as the lounge — and I try to avoid Starbucks.

  12. Louise Allen says:

    Whilst the BA lounge at GLA is decent and better than Upperdeck, I would struggle to call it impressive. It’s main redeeming feature is proximity to the gates for domestic flights. Maybe I’ve spent too long in there!

    • It IS impressive. I used it the following day when I flew back to London, although nothing has changed since my previous review so I decided not to bother covering it again. Pop into Manchester if you’re not convinced!

  13. This Longe is poor, food poor too.

  14. Yes, it’s rubbish. Drinks and food crap. Those sandwiches I wouldn’t feed to my dog. I pity anyone who eats them. I tend to buy a sandwich in town and bring it to the airport. Oh and the lift is crap. It’s just a very tired airport, especially the international side. It’s like stepping back in to 60s Britain.

    I’m preferring EDI more. From 50 mins on the bus from Buchanan Street vs about 20-25 to Glasgow. Only a fraction more for the EDI bus than the rip-off Glasgow “Flyer”.

    The Upperdeck lounge is a good reason to choose EDI, not that EDI lounges are so much better, but I can sit in the Aspire lounge and look at the LH gates out of the window. At GLA there is no proper priority boarding setup and its a long walk to find out that boarding is delayed. Aspire has some decent free Malt in Aspire and passable salad buffet.

  15. Volker says:

    I always use the BA lounge at GLA which is absolutely fine – Rob nailed it IMO by describing it as giving “a sense of being apart from the crowds”. Staff at reception are friendly, knowledgeable and have been very helpful every time my flight was delayed or cancelled. Visited the Upperdeck lounge a couple of times as a Flybe passenger, and what really put me off was the noise levels – which were not due to kids in the play area. Instead, it was package holiday makers who felt that they had to “tell” everybody what a bargain they had got given all the free booze they were able to consume. Maybe isolated incidents, but I have since avoided that place like the plague.

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