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Review: the Upperdeck lounge at Glasgow Airport, used by Priority Pass

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This is our review of the Upperdeck lounge at Glasgow International Airport.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

I first reviewed the Upperdeck lounge in Glasgow just over two years.  I didn’t plan to review it again, but there has been a big change – the kids play area, which was the only stand-out thing about the lounge, has gone.  I thought it was worth updating my original article.  The photos are all new except where noted.

Whilst British Airways has its own lounge in Glasgow (it is very pleasant and I reviewed it here), there is a second lounge in the airport – the Upperdeck lounge.  This is your alternative to the BA lounge if you have a Priority Pass or HSBC World Elite credit card LoungeKey card, or your only option if you don’t have access to the BA facility.

You will also be sent to this lounge if you are flying with Delta or Virgin Atlantic.  Emirates passengers do not use it – Emirates has its own lounge.

The Upperdeck lounge was previously known as the Skylounge – you may know it under that name from a previous visit.  It appears to be run by Aspire / Servisair (they sell access on their website and the wi-fi network is called ‘Servisair’) but does not carry either of those brands.

For some reason, the Upperdeck lounge didn’t really do it for me.  This is purely a personal opinion though – it is big and light and it may well work for you.

The lounge is situated above the main airport restaurant and is a little tricky to find.  Once you make it up there, you are greeted with a bright large space:

Upperdeck lounge at Glasgow Airport review

If that doesn’t appeal (and the banquette seating doesn’t do it for me) there is more traditional seating on the left:

Upperdeck lounge at Glasgow Airport review

and

Upperdeck lounge at Glasgow Airport review

Part of my lack of enthusiasm for the lounge, I think, is that it looks a bit like you are still inside the main terminal.  The British Airways lounge is designed to feel like a private club and does give a sense of being apart from crowds.

This time I was there for breakfast.  It wasn’t hugely exciting.  Apart from a few cereals and pastries, the only other option – and the only hot option I could see – was bacon rolls:

Upperdeck lounge at Glasgow Airport review

The photo of the reading selection is from 2017 but it is still as messy today!

Upperdeck lounge at Glasgow Airport review

Here is the bad news.  In 2017, Upperdeck had (note the past tense) a fantastic kids play area:

Upperdeck lounge Glasgow Airport review

Now it doesn’t:

Upperdeck lounge at Glasgow Airport review

A new bar has also been added in part of the space previously occupied by the play area.  There is a very small kids seating area in one corner but it is about 5% as much fun as it used to be.

In terms of access, the Upperdeck lounge is a member of Priority Pass (free with American Express Platinum).  It is not, however, part of Lounge Club (two free passes with the free American Express Gold).  It is part of HSBC’s LoungeKey.

You can also pay for entry.  You can pre-book spaces on the Aspire / Servisair website here at £23 for adults and £17 for children aged 2 or above.

If I was back in Glasgow and flying British Airways, I would choose the BA lounge over Upperdeck.  That is due to the BA lounge being rather impressive rather than any failings here – Upperdeck is perfectly acceptable.  It is only a shame that the only unique selling point – the best kids facilities of any UK airport lounge – has now gone.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (September 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 60,000 points which is a special offer running to 2nd November 2021.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a special 30,000 points sign-up bonus until 9th November 2021.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (34)

  • ChrisC says:

    I think you mean ‘banquette’ rather than ‘banquet’ seating

  • Paul says:

    Have to disagree. Upper deck is a very good lounge. Friendlier, more helpful staff, significantly better food than BA and more open and bright.
    BAs lounge provides a wider selection of self pour drinks but the corporate same same cheese, sandwiches other food makes it particularly dull.

  • Relaxo says:

    God awful lounge with an abysmal food selection. Their sandwich cutting technique during evening service is…. interesting. As a resident of Glasgow, I’d like to think that that it imbibes the ‘rough around the edges’ vibe of this city, but the routine incompetence is annoying as a regular user. Relatively open space & Belhaven Best on tap being it’s only saving grace imo.

  • IslandDweller says:

    Some of us count the removal of the kids play area as a huge improvement. The previous design had zero sound proofing around the kids area – so the entire lounge was bombarded with noise – exactly the opposite of what I want in a lounge.
    The food offering is very hit or miss – the sandwich trays sometimes look like abandoned left offers from a raucous late night buffet.

    • Michael says:

      I go to lounges to relax or work rather than be in a kids’ play area.

      • Julian says:

        Clearly there is a need for kids play areas but separate sound proofed rooms not open to the main quiet lounge area would appear to be the format required.

        Probably more of a necessity with major long haul transit traffic such as Heathrow T5, although ironically not currently available…………..

  • Joseph Heenan says:

    This is also the lounge KLM customers get sent to. I’ve been in it fairly often albeit always in the morning/lunchtime.

    For hot options, As well as the bacon rolls, there should be omelette rolls available and a huge tub of porridge. Weirdly you have to ask one of the staff for the omelette rolls, but they don’t seem to be cooked on demand as when they arrive they don’t feel freshly cooked. I wasn’t impressed with either of the roll options.

    The pastries are awful, for some reason they are always soggy.

    I prefer to use the BA lounge when I can – the BA lounge is also significantly nearer the BA gates. As Relaxo says, big windows, bright space and two draught beers (upperdeck’s own brand lager and Belhaven best) are the saving graces.

  • Fred says:

    This lounge is not part of the Swissport / Aspire brand.

    It is owned by the airport and run by SSP, although several years ago was run by Servisair, and is still bootable on the Swissport Lounges website (as many 3rd party lounges are)

  • Colin JE says:

    Entry also with DragonPass, available on the Barclays travel add-on.

  • Adam says:

    I travel through Glasgow a lot, and I find the Upper Deck lounge a complete embarrassment.

    The food is woefully inadequate – in December I found myself with a mouldy piece of bread on my plate. I haven’t been particularly impressed by the staff either.

    Thankfully, mostly I’m in the BA lounge which is far superior.

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