Maximise your Avios, air miles and hotel points

Why you should turn down the new British Airways ‘at the airport’ Avios flight upgrades

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During June, British Airways is trialling something new at Heathrow.  During midweek office hours, passengers on cash tickets may be offered the chance to upgrade their seat using Avios.  The offer will come via the BA app once the customer is identified as being in the airport.

Don’t do it.

This is how it seems to be working.  For a long time, BA has let you upgrade at the airport for cash if a flight was quiet and there are no catering issues.  You just need to ask at check-in.

The only thing that appears to be different now is that BA is converting the cash cost into Avios, using a poor exchange rate close to 0.5p per Avios, and quoting you that instead.

British Airways upgrade at the airport

Even if you wanted to upgrade, you should pay cash instead of using Avios.  You are basically getting around 0.5p per Avios, which is very poor.  This is the same rate that you get if you choose to use Avios instead of cash to pay for seat selection.

Here is an example from a HfP reader who was travelling to Abu Dhabi in Club World yesterday and asked about upgrading to First:

The standard difference in Avios pricing, one way, from Club World to First is 18,000 – 20,000 Avios depending on whether it is a peak or off-peak date

Our reader was on a 2-4-1 British Airways American Express voucher, however, so if he had upgraded in advance – if Avios seats had opened up – he and his partner would only have paid 9,000 – 10,000 Avios each

Instead, he was quoted 65,000 Avios for the one-way upgrade, per person

The only caveat I would add is that, had the reader called Executive Club to upgrade into Avios seats, he would have had to pay a £35 change fee and any difference in taxes on top.  This still doesn’t cover the value gap between 65,000 Avios and 18,000 Avios.

Allegedly, the BA employee at the upgrade desk told him that only two people had accepted the upgrade offer over the past two days.

I am guessing that 65,000 Avios is based on a one-way cash upgrade cost of between £325-£400 per person, each way, translated into Avios at a poor rate.

There is one other data point from Flyertalk at a similar level.  The poster, flying to Chicago, was quoted 60,000 Avios for a one-way World Traveller to World Traveller Plus upgrade, or 120,000 Avios for a one-way World Traveller to Club World upgrade.  What is amusing here is that the standard cost of a one-way First Class Avios seat to Chicago is only 68,000 Avios off peak.

Just say no, kids.

This HfP article tells you all you need to know about upgrading British Airways flights with Avios BEFORE arriving at the airport.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (197)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Craig says:

    OT: Avis and BA additional driver, I’m planning to pick up a car at Orlando and then collect the grown up kids from Tampa. Does anyone know if it’s possible to add the additional driver if they are not there at collection?

    • AJA says:

      I think it’s possible to do if you show a copy of the other driver licence at the time of collection in Orlando. I dont think they have to be present. Alternatively pop into an Avis location in Tampa and add them then. There’s nothing I can see on the website t&cs that says you have to add 2nd driver at time of collection or booking. Have you tried calling Avis to ask directly?

      • Craig says:

        I’ve Tweeted them, waiting for an answer. Just wondering if anyone here had experience of similar?

    • MikeL says:

      Did you book via Avis ? Make sure you have something confirming the free additional driver via a BA booking. Had an issue at Atlanta where they refused to add the additional driver unless I paid £77. Despite my protestations, they wouldn’t budge. Had to claim the money back from BA when I returned home. The voucher I had did not mention free additional driver. To answer your question, my additional driver was guarding the luggage golf clubs about 50 yards away. They didn’t ask to see him. I had his licence with me.

      • Craig says:

        Thanks Mike, I’ll take some screenshots and make sure the voucher lists it. I’m preferred plus which also includes an extra driver.

    • Charlieface says:

      Yeah I added an extra driver after pickup, with the BA deal incidentally.

  • Phil G says:

    With the ever reducing Avios seat availability it may be the only way to use your Avios.

    The Sofitel check in worked well. Pity it has stopped. Check in staff were made to work though

  • Frenzie01 says:

    I have got the feeling that you might earn increased amount of TPs and Avios if you upgrade this way.

    This makes the deal slightly better.

  • Barry cutters says:

    OT but upgrade related.
    I have LHR-JFK flights booked on AA.Com which are on an Aa flight number but operated by ba.
    They show up in my app/ manage my booking etc.

    Can I call ba and upgrade these for normal avios amount?

    • Jonathan says:

      No is the short answer. Needs to be a BA booking (ticket number starting 125) to upgrade with Avios.

      • Lady London says:

        To ensure a booking is a “BA booking” then it must have a BA flight number on the first flight. However little of the ticket that is. So you can have one short BA flight, that must have a BA flight code, and then every other flight on the ticket including the return half, can be another airline’s flight number and it will be a “BA ticket” on “125 ticket stock/ paper” . btw this means that BA will get the lion’s share of the money paid for that ticket, and all the other airlines will get some sort of lower cost interairline rate.

        RussellH will probably be able to explain more about how that works.

        • Catalan says:

          That’s not exactly how it works. The airline you pay (ie the ticketed stock number, 001 in AA’s case) will initially hold all the monies paid. After each sector is flown, the carrying airline bills the ticketing airline (AA) for the sector travelled based on the mileage flown. The money paid to the ticketing airline is then transfered to the carrying airline. The process is called pro-ration.

        • RussellH says:

          Sorry, no.

          Never did airline bookings other than very straightforward UK-Germany.

          And I had to stop all airline bookings whenthe CAA stopped TOs selling tickets as “agents for ATOL holders”, which was the end of last century.

          [Currently towards the end of a Danube Cruise, and just seen a very posh ship run by one of my former partners go past. They never had anything that fancy when we were working together!]

  • Crafty says:

    Didn’t know about the Sofitel trial. Would be a shame if this didn’t make it. I love the “in town” check in in places like Hong Kong and KL.

    • John says:

      Not sure why having bag drop at a hotel where it would be used by maximum ~50 people per day should be compared to having a check-in desk at, say, Paddington where thousands might use it (and could differentiate HEX from Crossrail)

    • Spurs Debs says:

      Yes I liked the bag drop at softail as well.
      It was really busy the morning we used it and our luggage was first off at JFK.
      They have their room opposite lifts and there were plenty of luggage trolleys next to lifts as a matter of interest.

      • Waribai says:

        “Softail” That’s what my daughter calls it.
        It’s a much nicer name I think!

  • Paddy says:

    Apologies, this is off topic and may have been asked before but does anyone know if I can upgrade my BA reward flight from Club World to First and if there are any extra costs? I have already booked the Club World flights with Avios but First has now become available.

    • Vickie says:

      Yes, you can. £35 pp change fee plus any diff in taxes etc. You might be able to do online if not definitely can do by calling

    • Spurs Debs says:

      Phone up quick before the seats are taken.

  • Marcw says:

    I guess the more options and opportunities we have to spend Avios, the better. Also, if you earn your Avios only on flights, it really doesn’t matter the value you get, as long as you’re happy with your redemption.

    • rotundo says:

      Fully agree, I get my avios from flying for work so I don’t care that much about the 0.5p per avios thing.

      • Alex M says:

        Would you differentiate between money won in a lottery and money earned at work? I wouldn’t and for me all the miles are just equivalent to money.

        • marcw says:

          The thing is miles earned from flying are free, because you can’t get alternatives.

        • David says:

          Exactly, I don’t see the logic of that distinction that’s often drawn on here. It doesn’t matter how you get your currency, it’s how you spend it that matters.

    • John says:

      The value should only not matter if you always have enough Avios to make every redemption you want to (until the next devaluation anyway). Otherwise you would kick yourself for having redeemed at 0.5p and then being forced to pay for a revenue flight where redemption at 1p is available.

      • Chrisasaurus says:

        Yea and no, I dont kick myself for having to fill up on motorway services at 35%premium and the cumulative cost of that is pretty huge…

        • David says:

          Well you should! Also because that means you’re missing out on Tesco Clubcard points!

          Playing this points game is all about the margins…

        • guesswho2000 says:

          I definitely do, filling up at a motorway services is poor planning on my part if it ever happens!

        • RussellH says:

          I cannot remember if I have ever bought fuel at a motorway serice area, except of course, in Luxembourg where you pay the same price eveywhere.
          Even if I were really low I would buy the min 2l and use that to find somewhere at a half decent price. And if they wanted more than 3p over the Morisson’s / ASDA price, then I just buy perhaps 10l – but no more.

  • Anna says:

    The pax who had accepted the upgrade had probably also paid for seat selection with avios!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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