Maximise your Avios, air miles and hotel points

Why you should turn down the new British Airways ‘at the airport’ Avios flight upgrades

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During June, British Airways is trialling something new at Heathrow.  During midweek office hours, passengers on cash tickets may be offered the chance to upgrade their seat using Avios.  The offer will come via the BA app once the customer is identified as being in the airport.

Don’t do it.

This is how it seems to be working.  For a long time, BA has let you upgrade at the airport for cash if a flight was quiet and there are no catering issues.  You just need to ask at check-in.

The only thing that appears to be different now is that BA is converting the cash cost into Avios, using a poor exchange rate close to 0.5p per Avios, and quoting you that instead.

British Airways upgrade at the airport

Even if you wanted to upgrade, you should pay cash instead of using Avios.  You are basically getting around 0.5p per Avios, which is very poor.  This is the same rate that you get if you choose to use Avios instead of cash to pay for seat selection.

Here is an example from a HfP reader who was travelling to Abu Dhabi in Club World yesterday and asked about upgrading to First:

The standard difference in Avios pricing, one way, from Club World to First is 18,000 – 20,000 Avios depending on whether it is a peak or off-peak date

Our reader was on a 2-4-1 British Airways American Express voucher, however, so if he had upgraded in advance – if Avios seats had opened up – he and his partner would only have paid 9,000 – 10,000 Avios each

Instead, he was quoted 65,000 Avios for the one-way upgrade, per person

The only caveat I would add is that, had the reader called Executive Club to upgrade into Avios seats, he would have had to pay a £35 change fee and any difference in taxes on top.  This still doesn’t cover the value gap between 65,000 Avios and 18,000 Avios.

Allegedly, the BA employee at the upgrade desk told him that only two people had accepted the upgrade offer over the past two days.

I am guessing that 65,000 Avios is based on a one-way cash upgrade cost of between £325-£400 per person, each way, translated into Avios at a poor rate.

There is one other data point from Flyertalk at a similar level.  The poster, flying to Chicago, was quoted 60,000 Avios for a one-way World Traveller to World Traveller Plus upgrade, or 120,000 Avios for a one-way World Traveller to Club World upgrade.  What is amusing here is that the standard cost of a one-way First Class Avios seat to Chicago is only 68,000 Avios off peak.

Just say no, kids.

This HfP article tells you all you need to know about upgrading British Airways flights with Avios BEFORE arriving at the airport.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (197)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Colin JE says:

    1. I believe so. Robs article in the last week drew comments that in many cases it did (but some it didn’t). Worth checking with the hotel.
    2. You’re right. Stays before the match is granted don’t count, but future stays already booked will count. Make sure you time it right. They were very quick to grant it in my case, so some stays I had booked which were about 100 days in the future didn’t count.
    3. Again, yes. Rob mentioned this earlier this week I think?

  • Colin JE says:

    I’m staying at the Sofitel next Friday and hadn’t even heard about the T5 check-in with BA. Bad timing I guess. That said, we’re checking out of the hotel at 6:45am so I doubt there’d have been anyone from BA there anyway. 🙁
    Either way it seems an odd service to offer, when the check-in desks and luggage handling is a few hundred yards away. I can’t imagine the trial went well. It wasn’t advertised by Sofitel, and it would be very labour intensive for BA to run. And I hope it wasn’t Sofitel staff moving bags, as the security implications would be huge.

    • Spurs Debs says:

      I think they open at 5am at Softail. Mega busy time as well.

      • Pedantic Pete says:

        Is there some joke I’m missing or do you genuinely think it’s called the “Softail”? I thought it was a typo, but you’ve written it 3 times…

    • Spurs Debs says:

      It’s more than a few hundred yards walk to terminal.
      And no softail staff don’t touch luggage it’s a proper bag drop, in a room with computers and counters like a check in desk!

  • Neil says:

    Completely OT but for anyone looking for a cheeky redemption for the May bank holiday 2020. I just redeemed 40,000 Avios & 2 Lloyds Upgrade vouchers for LCY – JMK. Cash price is an eye watering £825.00 per person while Y is £525.00! Exceptional value considering LCY is 15 mins from my house.

    • Matthew says:

      I thought they didn’t let you use the Lloyds vouchers on Cityflyer? Nice redemption though 👍

  • AndyGWP says:

    OT – Currently stuck at Porto airport. Rumour is it’s issues with ATC / the control tower here so no compensation due as it’s not the airlines fault. Is that correct?

    • Js says:

      Regardless of fault the airline still has a duty of care to look after you. They should pay for drinks/food etc.

      Additionally there is a good lounge that takes priority pass and has an ‘outdoor’ area overlooking the normal airport concourse. I’d recommend decamping to there.

    • Matthew says:

      Yes it’s an ATC restriction at Porto airport. The slots today for aircraft leaving the UK were huge. Most at least 4 or 5hrs delay. We didn’t get any more info than that. If you need more info let me know and I’ll check tomorrow.

    • AndyGWP says:

      Thanks both. The pilot said they were having issues with the radar there. I ended up sitting it out and we arrived in just under the 3 hours so immaterial in the end anyways. The last 24 hours haven’t been the best! Haha

  • Instastam says:

    OT: About to use BA 241 voucher for a redemption to Miami next year.

    1. Lots of old 747’s still showing on this route, does anyone have any hunch as to whether we might see more A380 even A350’s on this route by March 2020? Would be great to enjoy the newer product as opposed to an aging cabin.

    2. Needed to top up my Avios from Amex – Says 3 days to transfer, does anyone have experience of speeding this up, either by calling Amex or BA?

    3. Lastly, are there any purchase Avios promo’s on at present from Groupon or the like that anyone is aware of?

    TIA

    • Anna says:

      I got 3 F award seats to Miami for next Easter – our aircraft is confirmed (at the moment!) as the A380. We are on the 13:45, BA 209.

      • Instastam says:

        Yea our return is on an A380, outbound showing as 747 however at present.

        Fingers crossed that changes nearer the time!

    • meta says:

      If you have already linked MR to BAEC, it should post within 24 hours. I had points posted the same day. I did it very early in the morning and the points showed in the evening.

  • Peter says:

    The BA check-in at the T5 Sofitel worked very well for me because I frequently have to arrive at T5, spend the night at the Sofitel, and depart from T3. Transferring between T5 and T3 with lots of heavy luggage via the Heathrow Express is no fun at all. Being able to get rid of one’s luggage at the Sofitel made transferring between terminals much easier.

    • Nigel the pensioner says:

      Absolutely agree. It was a fantastic service even for T5 departures. Its so nice to just go straight through to airside with just a small attache case, if you have luggage to check. I also still maintain that the Sofitel T5 is a superb place to stay before travelling. Sadly….we have actually booked for two nights before travelling on two occasions as we like the hotel and staff so much! Always a great welcome and secure on site underground parking too.

  • guesswho2000 says:

    OT, IHG Rewards Club credit cards – is anyone else experiencing duplicate transactions posting from 3 June? Me and OH have both had this on the Black card, only on 3 June, but all transactions have posted twice, same amount, date, even reference number, it’s even awarded IHG points twice.

    Now the painful reality of Creation customer services lies ahead 😭

    • Genghis says:

      Kind of. I had a duplicate charge on IHG black from a Revolut top up on 3 June (the only charge we made on 3 June on our IHG cards). I contacted Revolut and they note the problem was their end and they have now refunded me one of the charges (yet to be received).

      • guesswho2000 says:

        Thanks, ours were Revolut too, I’ll contact them in that case!

    • Nigel the pensioner says:

      Good luck with that with Creation, all they created with the Flybe card was chaos!

      • guesswho2000 says:

        Agreed, I haven’t had the Flybe card, but I’ve got Everyday and both IHG cards, and had the Marriott card before, and they’re far from my favourite provider. They have their uses though, particularly in the absence of any other IHG points earning cards.

      • Mark2 says:

        I have found their customer service to be excellent. I hope that they introduce some more travel cards – Hilton, Marriott etc.

    • Andy says:

      I have the opposite problem, no transactions showing on my account for June, and I’m sure I’ve used that card at least once this month.

  • SammyJ says:

    O/T Hilton Statis Match
    I applied for match to IHG platinum about 3 weeks ago and heard absolutely nothing back from them. Expected they might be busy/slow but this seems excessive? Is there a way of contacting them to check or should I reapply again?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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