British Airways makes genuine improvements to the ‘Gold Upgrade for Two’ (GUF2) voucher

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If you earn 2500 British Airways Executive Club tier points in your membership year, you receive a ‘Gold Upgrade For Two’ voucher, known as a GUF2 in the trade.

The GUF2 voucher lets you upgrade a British Airways cash or Avios ticket by one class (more details on here).  Historically, for cash bookings these vouchers could be used in two ways:

Book a cash ticket via and you can upgrade to the next category if there is Avios reward availability in the higher class

Book a cash ticket via a travel agent and you can upgrade to the next category if there are cash tickets available in the cheapest ticket bucket (‘I’ for Club World, ‘A’ for First Class) in the higher class

Using a travel agent meant that you had substantially better chances of finding availability to use your GUF2 voucher.  The snag is that few travel agents knew how to process the upgrade – it is complex, involving sending certain information to a BA office in India and waiting overnight for a response.

The situation has now changed – and for the better.

The BA call centre will now process your GUF2 upgrade if there are ‘A’ cash tickets for sale in First Class, ‘I’ cash tickets for sale in Club World or ‘T’ cash tickets for sale in World Traveller Plus.

It is no longer necessary for Avios seats to be available in the higher cabin.

This means that you no longer need to book via a cash ticket via a travel agent and then hope they know how to process the upgrade.

For anyone who is looking to upgrade an Avios redemption, you can now use the GUF2 even if there are no Avios seats available in the higher class, as long as A / I / T cash tickets are for sale.  This is also a major improvement.

These changes are not yet reflected on the Gold benefits page of which still says that GUF2 upgrades ‘are subject to reward availability in the higher cabin’.  (British Airways never publicised the fact that travel agents could process upgrades if there was just cash availability.)  However, BA staff have confirmed to me that the change has taken place.

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

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  1. Peter says:

    Do the upgraded flights processed directly through BA also book into the mentioned fare buckets A, I and award the higher tier points and Avios as is the case when booking through the travel agent?

    • This loophole has now, in the main, been fixed and you are unlikely to get Avios and TP from the higher booking class.

      • Adrian says:

        Yes definitely closed now, the one I did last month through a TA booked into the original class, not the upgraded one, so without additional tier points there’s really no reason to use a TA anymore.
        Rob any early news on whether you can include codeshares or purely BA metal?

  2. As others have asked, surely this new benefit must also apply to the GFU1 and not just GUF2 voucher?

    • Bill Carson says:

      I just used one GFU1 to upgrade to CW for my Wife to US West Coast later in the year and it worked fine with no Avios availability but ‘I’ class seats available. Sounds like there’s a lack of information for the call center staff though, but I was lucky and got someone who’d already done one earlier in the day. Guess book something soon before BA realize their mistake 🙂

  3. Phil G says:

    Hi, thanks for pointing this out. Just upgraded a previously cash booked Club World to JNB to First using a GUF1 voucher (so works for those too).
    So far ‘manage my booking’ shows me getting avios and tier points based on first too 🙂
    BA agent knew nothing about this! Had to insist she asked a supervisor. Sorted quickly and with an apology though.

  4. Chechire Pete says:

    So, In conjunction with a 2 for 1 voucher it will still upgrade into F cash bucket?

  5. riku2 says:

    For upgrades into first class this isn’t quite so good as it seems since BA are completely removing the cheaper A class from some routes. Boston and Dubai have had it removed already so nobody can use a GUF voucher to upgrade CW -> First on those routes regardless of how you book.

  6. nigel says:

    Brilliant news on the GUF2, bagged myself 2 first class seats to Abu Dhabi and back. Few weeks ago, BA denied me this upgrade. 😀Happy traveller

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