This is not, by any means, ‘new’ news. It was reported in the IT press back in February but I never saw it picked up by the travel press.
You will remember the huge British Airways IT outage in May 2017 when the entire airline was crippled over a Bank Holiday weekend by a major power failure.
The exact cause has never been publicly stated, but it was traced to an outsourced data centre run by the managed services arm of property group CBRE – even though it was in a British Airways building – on behalf of British Airways.
It isn’t clear how much money CBRE agreed to pay to British Airways. It was presumably nowhere near the £58m which BA stated it had lost in refunds and compensation. As you’d expect, CBRE paid up without admitting liability, and apparently is still managing data centres on behalf of BA today.
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