When I updated our article on the British Airways pilot strike on Monday, I said that you should ensure that British Airways credits you with the Avios and Executive Club tier points you would have received, had your flight not been cancelled or transferred to a non-oneworld carrier.
I wasn’t expecting this to be controversial:
It is British Airways policy that, if you are moved to a non-oneworld carrier for operational reasons, you receive the Avios and tier points you would otherwise have received.
In previous cabin crew strikes, British Airways has – automatically – credited members who were disrupted with the Avios and tier points they were due. I should know, as it happened to me once.
Here is the relevant line from the BAEC terms and conditions:
14.6. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios points, the Member may still claim such Avios points online at Ba.com. British Airways will endeavour to ensure the Member’s account is credited with the appropriate Avios points however it may be necessary for details of the Member’s itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member’s Local Service Centre in order to claim any Avios points credit.
It all seems relatively clear. Tier points are not specifically mentioned but Avios and tier points always come together in these cases.
However, I had a number of emails on Monday and Tuesday from readers who had been told by the British Airways call centre that they were not going to receive anything, having been rerouted on non-oneworld airlines.
I decided to have a dig. Without going into the details, British Airways gave me a statement which I wasn’t particularly happy with. I made this clear and, to give them credit, they asked for 24 hours to have a think. I then got a new statement.
Here is the current British Airways position on earning Avios and tier points if your flights were disrupted by the strike this week:
If you were moved to another carrier, British Airways has confirmed to me that you WILL now receive the Avios and tier points you were due. If you were moved to a oneworld airline then you will have received Avios and tier points from them and BA probably does not owe you anything, unless you feel you got less than you would otherwise. If you got moved to a non-oneworld airline then obviously BA owes you the full Avios and tier points you would otherwise have received.
If you chose to take a refund from British Airways, you will not receive anything. This is irrespective of whether you rebooked for cash yourself or chose not to travel at all.
It is possible that we may see some further movement from BA on the second point. Over the initial weekend following the announcement of the strike, BA did not have many alternative airlines available for rebooking. Many people will have felt obliged to take the cash and find their own replacement flights. If you are in this category, I would leave it a couple of weeks to see what develops but then – if you did rebook with your own money – submit a claim together with proof that you really did fly.
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