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Will you be getting Avios and tier points if your flight was impacted by the BA strike? Possibly.

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When I updated our article on the British Airways pilot strike on Monday, I said that you should ensure that British Airways credits you with the Avios and Executive Club tier points you would have received, had your flight not been cancelled or transferred to a non-oneworld carrier.

I wasn’t expecting this to be controversial:

It is British Airways policy that, if you are moved to a non-oneworld carrier for operational reasons, you receive the Avios and tier points you would otherwise have received.

In previous cabin crew strikes, British Airways has – automatically – credited members who were disrupted with the Avios and tier points they were due.  I should know, as it happened to me once.

Here is the relevant line from the BAEC terms and conditions:

14.6. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios points, the Member may still claim such Avios points online at Ba.com. British Airways will endeavour to ensure the Member’s account is credited with the appropriate Avios points however it may be necessary for details of the Member’s itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member’s Local Service Centre in order to claim any Avios points credit.

It all seems relatively clear.  Tier points are not specifically mentioned but Avios and tier points always come together in these cases.

British Airways not giving Avios and tier points to strike affected flights

However, I had a number of emails on Monday and Tuesday from readers who had been told by the British Airways call centre that they were not going to receive anything, having been rerouted on non-oneworld airlines.

I decided to have a dig.  Without going into the details, British Airways gave me a statement which I wasn’t particularly happy with.  I made this clear and, to give them credit, they asked for 24 hours to have a think.  I then got a new statement.

Here is the current British Airways position on earning Avios and tier points if your flights were disrupted by the strike this week:

If you were moved to another carrier, British Airways has confirmed to me that you WILL now receive the Avios and tier points you were due.  If you were moved to a oneworld airline then you will have received Avios and tier points from them and BA probably does not owe you anything, unless you feel you got less than you would otherwise.  If you got moved to a non-oneworld airline then obviously BA owes you the full Avios and tier points you would otherwise have received.

If you chose to take a refund from British Airways, you will not receive anything.  This is irrespective of whether you rebooked for cash yourself or chose not to travel at all.

It is possible that we may see some further movement from BA on the second point.  Over the initial weekend following the announcement of the strike, BA did not have many alternative airlines available for rebooking.  Many people will have felt obliged to take the cash and find their own replacement flights.  If you are in this category, I would leave it a couple of weeks to see what develops but then – if you did rebook with your own money – submit a claim together with proof that you really did fly.

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Comments

  1. Sorry, OT here. I’m on BA249 tomorrow LHR-GIG. Booked into WTP but all seats greyed out before OLCI opened.
    Shall I click Check In now as OLCI has now opened? Will that ruin my chance of an upgrade?
    Is there a chance I may be downgraded?

    The return from GIG-LHR shows availability in WTP which makes me wonder WTP cabin has been overbooked.

    • Hi Zac, Check in but don’t print boarding pass. That way you get your chosen seat but then possibly at check in when you do bag drop you may get an upgrade. Have you checked how full WT is? They may upgrade you to CW to free up room for WT to WTP. Enjoy the trip to Rio.

  2. Regarding BA not giving points for cancelled bookings, under what circumstances does that relate to? I could understand them being suspicious, for example, if the booking was cancelled and no attempt at the booked trip was made in lieu, and the customer then made contact without evidence of flying and said give me points…which is what I was contemplating trying, and I would have been disappointed for it not to work, but certainly not aggrieved as I’d have not really lost anything having taken a willing £15 throw of the dice hoping for about £750 of Avios and over 600 TPs with no ethical or legal right to them.

    However, for those who had to cancel in order to be able to travel, and have proof of travelling, how can they tar such genuine customers with the same brush? I also just realised there is even a subtle variation of the first scenario which is genuine too. There are probably quite a few who did genuinely want to travel, but when faced with the BA chaos decided it wasn’t worth going afterall, and/or genuinely couldn’t make alternative arrangements work due to very limited schedules. I would think they deserve to be looked after too, as but for the chaos they would truly have flown.

    It would seem BA really are going to risk alienating a large number of genuine customers to try to catch out a handful of brave souls that went through with what, in the end, I thought was too risky and inconvenient a game. Very stupid approach. Will lose much more this way. Reminds me of that internet phenomenon, can’t remember the name, where a company fixates on defending a negative online customer feedback report to their own detriment, as the feedback ends up being seen by millions instead of hundreds or thousands.

    • because the few always spoil it for the many…

      • I expected a few comments like that, but this isn’t a case of a few spoiling it for the many. This isn’t like the people who keep talking publicly in detail about loopholes which results in them getting shutdown. This is seemingly a case of BA trying to squash one ant in a swarm by pouring boiling water over all of them. They are the ones who have taken a stupid commercial decision.

        I myself only stated that I was considering it, but to you is that enough to be judged guilty? Is it the thought or the deed that matters?

    • What was your routing for 600 TP and £750 ?

      • Some flexible first class ticket, with some stops on the way to, Australia? Hawai? West coast?

      • LHR to SYD in first. £11k at the time. Plan was to cancel and suffer the small hit if it didn’t ‘strike out’. I didn’t go through with it because I considered the risk too high that I’d forget or otherwise be prevented somehow from cancelling in time and losing the money.

        • Oh sorry, I left out the routing bit. I can’t quite remember now, but I think it was 4 lots of 160.

      • Lady London says:

        🙂
        The rapidity of this question just goes to show….
        You’ve made me chuckle, Chuck! 🙂

        • Ha ha .. I read it as £1.25 per TP, which gave me a frisson of excitement … sad indeed ; )

  3. Lady London says:

    Just seen some coverage that British Airways has cut the pilots travel benefits “suspended them for 3 years”.

    can BA even do that ?

    I hope this lets the pilots know to ensure to include all existing benefits in their negotiations and not just the return of concessions made to help the airline in more financially difficult years.

    Sneaky, sneaky, mean and nasty airline, British Airways, in my view, for doing this.
    Does it just go to show British Airways can’t be trusted, to behave decently unless they are forced to by law.

    I hope the pilots take them out for billions…. Although I am absolutely sure the pilots just want a fair deal that might also benefit some other staff, and are not trying to cause this.

    • It can, because the benefits are not contractual.

      • Lady London says:

        Then the pilots had better add “keeping existing benefits and making them contractual” into their negotiations then, now that they’ve seen what British Airways can do.

        The loss of travel benefits will hit a number of pilots harder than any loss of pay.
        It’s somehow not sporting to victimize people who are only exercising their legitimate right to strike, who have for the sake of goodwill given away a lot of negotiating power by not striking at peak time in August, and who I believe are genuinely trying to right some wrongs with British Airways (BA’s non- return of the 5000 given in bad times, that was promised to be returned in good times) as well as just trying to reach an agreement which means that pilots don’t just share in bad news but get some limited participation in any good news.

        Plus, those benefits may not be “contractual” but they are longstanding “custom and practice” Which is near to as good, legally.

  4. I accepted a refund for a cancelled BA flight for 9th September and called the Gold help line to ask for avios snd tier points to be credited.
    I was told that I was not eligible for this BUT the customer service agent did say that if on my anniversary date I was short of retaining my gold status by the amount of tier points that I had been entitled to then they would credit them then. Not entirely satisfactory but I have retained detailed notes from the call in case I do need to discuss this next August when my annual anniversary occurs.
    This may be helpful for other HFP members.

    • Lady London says:

      Hum. Original routing credit forms part of BA’s ts and cs.

      It doesnt seen to specify if that covers avios or tier points so I think it fair to think that getting both credited is covered by “original routing credit”.

      I think I’d call them back, mention this and say you’d feel far more comfort if the tier points and avios were credited now as it’s part of the t’s and c’s and it;s a long time till August and all sorts of things might happen.

  5. Since when does BA give a hoot about what passengers think? Let them fly Ryan Air

  6. We had flights booked Abz to Miami using 2 2-41 our flights Lhr to Mia on 13th 10.40 am got cancelled.
    They booked 2 of us on 1.40 and 2 of us and baby on 4pm all downgraded from first to business
    After 2 hours of trying to phone them we got them to put us all on Ba flight from Lgw to Mco on 13th
    What compensation are we entitled too

    • Lady London says:

      No compo for cancellation if they advised cancelled 14 days before flight.

      75% of ticket refunded if downgraded.

      Extra cost of getting to Lgw claimable if applicable.

      • Lady London says:

        They also owe you cost of any extra hotel nights you had to do due to the change, plus meals if you were delayed across mealtimes by thé new scheduling when you werent on your original booking. Keep receipts, no alcohol on the bill, 200pds generally acceptable for 1 room for 2, 25pds per adult head for meals.

      • Shoestring says:

        unfortunately you can turn an involuntary downgrade into a voluntary downgrade by asking an airline to re-ticket you on a more preferred route, ie you have accepted getting moved from (say) First to Business voluntarily – because you always had the option to insist on your original class of ticket but on a later flight [not much use when you are missing days of holiday etc!]

        @Alex how did your arrival time on the new ticket compare to the original arrival time?

  7. We arrived in Mco within an hour of Mia flight time

  8. We were given 20hours notice of flight cancellation.

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