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Will you be getting Avios and tier points if your flight was impacted by the British Airways strike?

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When I updated our article on the British Airways pilot strike on Monday, I said that you should ensure that British Airways credits you with the Avios and Executive Club tier points you would have received, had your flight not been cancelled or transferred to a non-oneworld carrier.

I wasn’t expecting this to be controversial:

It is British Airways policy that, if you are moved to a non-oneworld carrier for operational reasons, you receive the Avios and tier points you would otherwise have received.

In previous cabin crew strikes, British Airways has – automatically – credited members who were disrupted with the Avios and tier points they were due.  I should know, as it happened to me once.

Here is the relevant line from the BAEC terms and conditions:

14.6. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios points, the Member may still claim such Avios points online at Ba.com. British Airways will endeavour to ensure the Member’s account is credited with the appropriate Avios points however it may be necessary for details of the Member’s itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member’s Local Service Centre in order to claim any Avios points credit.

It all seems relatively clear.  Tier points are not specifically mentioned but Avios and tier points always come together in these cases.

British Airways not giving Avios and tier points to strike affected flights

However, I had a number of emails on Monday and Tuesday from readers who had been told by the British Airways call centre that they were not going to receive anything, having been rerouted on non-oneworld airlines.

I decided to have a dig.  Without going into the details, British Airways gave me a statement which I wasn’t particularly happy with.  I made this clear and, to give them credit, they asked for 24 hours to have a think.  I then got a new statement.

Here is the current British Airways position on earning Avios and tier points if your flights were disrupted by the strike this week:

If you were moved to another carrier, British Airways has confirmed to me that you WILL now receive the Avios and tier points you were due.  If you were moved to a oneworld airline then you will have received Avios and tier points from them and BA probably does not owe you anything, unless you feel you got less than you would otherwise.  If you got moved to a non-oneworld airline then obviously BA owes you the full Avios and tier points you would otherwise have received.

If you chose to take a refund from British Airways, you will not receive anything.  This is irrespective of whether you rebooked for cash yourself or chose not to travel at all.

It is possible that we may see some further movement from BA on the second point.  Over the initial weekend following the announcement of the strike, BA did not have many alternative airlines available for rebooking.  Many people will have felt obliged to take the cash and find their own replacement flights.  If you are in this category, I would leave it a couple of weeks to see what develops but then – if you did rebook with your own money – submit a claim together with proof that you really did fly.

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Comments (74)

  • Alex says:

    We had flights booked Abz to Miami using 2 2-41 our flights Lhr to Mia on 13th 10.40 am got cancelled.
    They booked 2 of us on 1.40 and 2 of us and baby on 4pm all downgraded from first to business
    After 2 hours of trying to phone them we got them to put us all on Ba flight from Lgw to Mco on 13th
    What compensation are we entitled too

    • Lady London says:

      No compo for cancellation if they advised cancelled 14 days before flight.

      75% of ticket refunded if downgraded.

      Extra cost of getting to Lgw claimable if applicable.

      • Lady London says:

        They also owe you cost of any extra hotel nights you had to do due to the change, plus meals if you were delayed across mealtimes by thé new scheduling when you werent on your original booking. Keep receipts, no alcohol on the bill, 200pds generally acceptable for 1 room for 2, 25pds per adult head for meals.

      • Shoestring says:

        unfortunately you can turn an involuntary downgrade into a voluntary downgrade by asking an airline to re-ticket you on a more preferred route, ie you have accepted getting moved from (say) First to Business voluntarily – because you always had the option to insist on your original class of ticket but on a later flight [not much use when you are missing days of holiday etc!]

        @Alex how did your arrival time on the new ticket compare to the original arrival time?

  • Alex says:

    We arrived in Mco within an hour of Mia flight time

  • Alex says:

    We were given 20hours notice of flight cancellation.