It seems that British Airways was not planning to give Avios or tier points to anyone who had their flight changed or cancelled during the strike. If you had read the original version of the strike FAQ, it did actually say this but only by implication. This is also what the call centre had started to tell HfP readers who called to request their missing points and what BA had confirmed to me when I made an official enquiry.
Their position changed on Thursday, which by coincidence was after I gave BA advance notice that we were planning to address this. Their revised feedback led to my article yesterday.
The official guidance on ba.com was updated yesterday evening. This reflects what British Airways told me on Thursday would be the new policy and which we summarised in Friday’s piece.
The BA strike page now says in the FAQ section:
“If your flight was cancelled as a result of the industrial action, and you were rebooked onto an alternative service operated by British Airways or a oneworld partner airline, you will automatically be credited with the applicable Avios and Tier Points once you have flown the rebooked flight.
If your flight was cancelled as a result of the industrial action, and you were rebooked by British Airways onto an alternative service operated by a non-partner airline, we will award you the Avios and Tier Points for your original cancelled British Airways flight. Please raise a claim online by logging into your Executive Club account and click the option “claim missing Avios on BA” and submit your original British Airways flight details.
In all other cases where you believe you would have upgraded or retained your Tier status had your flight not been affected by the industrial action, please contact your local Executive Club Service Centre who will review cases on an individual basis.”
There is actually one element here which goes beyond what we wrote yesterday. Whilst British Airways is still refusing to credit Avios or tier points to anyone who chose to take a refund and arranged their own alternative transportation, these people can contact BA at year end for a manual review if their tier points show that they would otherwise have gained or retained status.
If you have travel planned over the next strike, on 27th September, you will have been contacted by now if your flight is cancelled. BA CityFlyer has added extra capacity from London City Airport to Munich, Berlin and Amsterdam so customers on those routes should still be able to choose a BA option.
Having read the document that BALPA sent out to its members yesterday, I do not see any sign of compromise. If anything, some of the alleged actions taken by the airline appear to have inflamed passions even further.
How to earn Avios from UK credit cards (January 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
SPECIAL OFFER: Until 21st February 2023, the sign-up bonus on the British Airways Premium Plus American Express card is increased to 35,000 Avios from 25,000 Avios. You can apply here.
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
SPECIAL OFFER: Capital On Tap has increased its sign-up bonus to points worth 30,000 Avios if you apply by 4th February. This is exclusive to Head for Points readers. Click here to apply.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.