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Review: the new Atrium Hotel Heathrow – is this the weirdest Heathrow Airport hotel?

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This is our review of the Atrium Hotel Heathrow, located at Hatton Cross tube station.

At HfP we try to keep abreast of all of the hotel openings that occur in and around Heathrow.  So far this year we have already covered the new Hilton Garden Inn at Terminal 2 (review) and the new Holiday Inn (review here) and Staybridge Suites (review here) on Bath Road.  Last Autumn we covered the new Holiday Inn Express at Terminal 4 (review here) which shares a building with the new Crowne Plaza at Terminal 4 (review here).

The Atrium Hotel Heathrow was one that particularly piqued our interest. Whilst most airport hotels belong to big chains (IHG, Marriott, Hilton etc), this one was curiously unbranded.  At 612 rooms it is also gigantic.  It bills itself, on its website, as “the capital’s latest icon” …… how could we resist?

Given these peculiarities, I gave Atrium Hotel Heathrow a try before my Upper Class Suite flight to New York on Virgin Atlantic’s new A350 (review to follow).

Getting there

Since I was coming straight from the HfP office, I took the tube to Hatton Cross. Once you emerge from the underground the distinctive blue and yellow cladding is immediately visible.

atrium hotel hatton cross

Getting to it from the station is a short walk across a maze of traffic lights to cross the junction:

atrium hotel hatton cross

I walked around the building a little, unsure of where reception was. It turns out there are two: one angled towards the tube station and one around the back. I went to the front one, which is on a lower level to the road and has this surprising tile feature:

atrium hotel hatton cross

Inside the Atrium Hotel Heathrow

Here is reception which, when I arrived at just after 5pm, was deserted except for two members of staff:

atrium hotel hatton cross reception

…… and checked in. It looks like some staff are still being trained because a manager came out to show the staff how to do it.

From the front reception to my room was a bit of a walk. To get to the lifts you walk through a large corridor that passes a cafe area:

atrium hotel hatton cross cafe

…… before passing the second reception (marked air crew, although they seemed to deal with everyone). You then walk through some double doors and are presented with four lifts.

I was on the 4th floor (there are 5 in total).

The room

I got to my room (this hotel is far larger than it looks – there are corridors everywhere) and opened the door:

atrium hotel hatton cross room

The first thing I noticed was the smell of damp. Remember, this hotel is only a few months old!  I’m not sure where the damp was (could it be in the central air system?). I thought about contacting reception but decided against it – I couldn’t be particularly bothered to faff about for such a short stay.

Like most hotel rooms the bathroom is immediately to the left, with the bedroom by the window. Here is the bathroom, which features a very nice shower:

atrium hotel hatton cross bathroom

Toiletries are branded with logos of all the hotels owned by the parent, which include Shendish Manor and Regency Park Hotel:

atrium hotel hatton cross toiletries
….. although they are really oddly scented – not particularly pleasant.

Here is the sleeping area, with a double bed I later found out appeared to be just two singles moved together (!):

atrium hotel hatton cross room


atrium hotel hatton cross bed

There is a large wardrobe, desk and coffee/tea facilities:

atrium hotel hatton cross coffee

The strangest thing about the room was the abundance of mirrors. There is a large mirror behind the bed, a medium sized one above the desk, a large mirrored wardrobe door, an equally large wall mirror opposite the wardrobe….and then two of the walls in the bathroom are also completely mirrored!

As you might expect, given its name, this hotel has a large atrium which the internal rooms overlook. This is my view into the buffet / restaurant / bar area:

atrium hotel hatton cross view

The Bridal Suite

The hotel also has a bridal suite on the fourth floor. I didn’t see inside it but my experience with my own room does not bode well.  I’m not sure who would want to spend their honeymoon, or part of their honeymoon, in a soulless hotel with nothing to do at Hatton Cross …… although I accept that the function rooms are probably some of the largest in the area if you are planning a big wedding.

This is the end of Part 1.  You can read Part 2 of our Atrium Hotel Heathrow review here.  It gets weirder ….

You can read our full series of London airport hotel reviews here.

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Comments (40)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Rich says:

    I had a (very cheap!) reservation here in March which was cancelled when the hotel opened late. Based on this review, I don’t think I missed anything by staying at the Premier Inn T4 instead!

    Incidentally, spent Sunday night in the Hilton Garden Inn down the road. Very impressed with that too. Good breakfast, and 25 min from room to T5 checkin.

  • Russ says:

    ‘Like most hotel rooms the bathroom is immediately to the left’

    Hmnnnnnn…… 🙂

  • ChrisC says:

    So there was a problem with the room yet didn’t report it to the hotel?

    How do you expect issues to get sorted if you do t inform the staff?.

  • Lady London says:

    Hum. The reception marked air crew gives a clue about contracts they hope to have.

    Also there are a few large corporates located very close to this hotel – at and after the roundabout at the end of the A30 about 1 mile away. Plus further away in Feltham. I can’t say their employees will be pleased not to be earning points if this one lands on corporate hotel lists. Especially if corporates have take the cheapest room policy.

    And why does it look like the old Ariel hotel on the other side of Heathrow ?

  • Callum says:

    Is it really just me who thinks that looks like a completely normal hotel?

  • Adam says:

    OT but Heathrow! Which hotel is better: Hilton Garden Inn Heathrow Airport or Doubletree London Heathrow Airport? I mainly care about cleanliness and soundproofing. Many thanks!

    • Rob says:

      As the Doubletree is nowhere, and I mean nowhere, near the airport, it is clearly quieter! You may get a pile of noise from the takeaways, pubs etc on the High Street opposite though.

      HGI is brand new and has the best soundproofing I have ever experienced.

  • Russell Gowers says:

    It’s brand new, you say?!

    Then why did they make it look like one of the dowdiest, unrefurbished Holiday Inns?

  • riku2 says:

    >>Like most hotel rooms the bathroom is immediately to the left<<

    In pretty much all the hotels I've stayed in the bathrooms are built back to back in adjacent rooms. each room being a mirror of the room next door. This is so that all the plumbing can be grouped together (one set of pipes serves the two bathrooms either side of the the partition wall).
    In this design, when you walk into the room the bathroom is on the left in half the rooms and on the right in half the rooms.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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