Review: the new Hilton Garden Inn at London Heathrow Terminal 2

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This is our review of the new Hilton Garden Inn at London Heathrow Terminal 2.

The Hilton Garden Inn at Heathrow Terminal 2 has now been open for a couple of weeks, so we thought it was time to check it out.

HFP paid the £90 cost of the room itself.  We were not actually flying anywhere – hanging around in Terminal 2 is what we do for fun!

The Hilton Garden Inn Heathrow Terminal 2 website is here.

Review Hilton Garden Inn London Heathrow Terminal 2

As you can see from the image below, this is an oddly shaped hotel squeezed into a small patch of land between the car park and the road.  I’m not sure if it was previously empty or if another structure was demolished.

Review Hilton Garden Inn London Heathrow Terminal 2

What is a Hilton Garden Inn?

This is the obvious question, as least for our UK readers.  There are only a handful of Hilton Garden Inn hotels in the UK and some of those – the best known is at Hatton Cross, just outside Heathrow and reviewed here – were conversions from other brands.

As a new build, Heathrow Terminal 2 is presumably designed to the ‘full’ HGI specification.  What this seems to mean is:

  • small and unexciting rooms
  • a shower with no bath
  • an ‘open’ wardrobe
  • a decent work desk
  • an empty fridge but no minibar
  • tea and coffee making facilities, plus a free bottle of water
  • a small snack shop in the lobby
  • a restaurant and bar
  • a laundry room

It is certainly NOT at the level of a new Hilton such as, say, London Bankside.  What I don’t fully understand is how it differs from a Hampton by Hilton.  Both are pitched at the three star market.  Arguably Hilton Garden Inn has a more corporate feel with Hampton targeting the leisure / family market.  Hampton has free breakfast for all guests whilst Hilton Garden Inn does not.

How do you get to Hilton Garden Inn Heathrow Terminal 2?

Whilst Terminal 2 and Terminal 3 are connected via a series of underground corridors which link both of them to the tube and Heathrow Express platforms, the Hilton Garden Inn is techinically in Terminal 2.  It is, basically, stuck onto the back of the car park!

It couldn’t be easier to find as long as you do one thing – leave Terminal 2 Arrivals by the door directly opposite the Plaza Premium Arrivals Lounge.

Review Hilton Garden Inn London Heathrow Terminal 2

If you do this, it is idiot proof.  Walk forwards into the car park, keep walking forwards through the car park, do not move left or right, and you will be in the hotel!  You do NOT go up any steps so it is easy if you have luggage.

Review Hilton Garden Inn London Heathrow Terminal 2

and

Review Hilton Garden Inn London Heathrow Terminal 2

The lobby

The ‘new hotel’ smell hits you as soon as you enter the walkway from the car park to the lobby.  The lobby is actually a lot funkier than the rooms:

Review Hilton Garden Inn London Heathrow Terminal 2

I was checked in quickly and my Diamond status acknowledged.  This didn’t seem to count for anything, though, as I was given a room on Level 5 – the first floor of bedrooms.  It goes as high as Level 13.

It meant I had this view from my window.  I am grateful that the Hilton Garden Inn has the best soundproofing I have ever experienced!

Review Hilton Garden Inn London Heathrow Terminal 2

The room

The first thing that hit me when I opened the door was a blast of cold air.  The thermostat had been set to a rather aggressive 18 degrees compared to the usual 22-24 degree.

The room was disappointingly bland.  You have grey / green wallpaper, grey / green carpet and grey bed bases.

Review Hilton Garden Inn London Heathrow Terminal 2

The chair is also grey, livened up (a very tiny bit) by a dark wood table!

Review Hilton Garden Inn London Heathrow Terminal 2

There is no wardrobe, only a small open rail, but that is perfectly fine for an overnight stay.

Review Hilton Garden Inn London Heathrow Terminal 2

Full credit to Hilton for including a desk.  The curve was unnecessary, cutting down the working space, but apart from that it was fine.  There were four UK plug sockets and two USB chargers within easy reach.

The desk also contained a kettle, tea / coffee and a free bottle of Hildon water.  There is an empty fridge, visible in the picture under the desk, but no mini-bar – the fridge is for any items you bring yourself or buy in the lobby shop.

Review Hilton Garden Inn London Heathrow Terminal 2

The bathroom contained a shower but no tub.   It was high quality, with a choice of rainfall or hand-held.  Whilst the water pressure was perfect, the water ‘flow’ was a little odd – it was as if the holes in the shower head were smaller than normal!  It looked like a lot of water was coming out but you didn’t feel that you were getting very wet.

Review Hilton Garden Inn London Heathrow Terminal 2

Toiletries were by Crabtree & Evelyn:

Review Hilton Garden Inn London Heathrow Terminal 2

The view was, of course, terrible as I mentioned above.  However, if I had been higher up, I would have had a good view of the runway.  I am a little confused as to why a Diamond member – and my status was acknowledged at check-in – was given a room on Level 5 which is clearly the worst one.

(EDIT: it seems that a Diamond does NOT get upgraded at a HGI.  You learn something new every day!  However, this still does not explain why you would allocate them a standard room on the worst possible floor.)

And no mobile signal …..

The Vodafone signal in my room was appalling.  It never got beyond two bars and was often at one bar.  The one telephone call I attempted to make had terrible reception and eventually cut out.  I ended up using Skype which was fine, as the wi-fi was very good.

Review Hilton Garden Inn London Heathrow Terminal 2

Other amenities

The hotel will soon have a rooftop bar which promises to have some exceptional views.  It will not open until August, I believe, so I couldn’t test it out.

In the lobby is a small snack shop:

Review Hilton Garden Inn London Heathrow Terminal 2

The bar and restaurant

Hilton Garden Inn has a bar, ‘The Apron Bar’ and restaurant, ‘The Apron Restaurant’.

Both are well designed and pleasant places to spend some time, despite being on the lower level and so at the same level as the supports holding up the road overhead.

Here is a shot of the bar.  Only after I had eaten in the restaurant did I realise that the bar has its own menu and I could have eaten there instead:

Review Hilton Garden Inn London Heathrow Terminal 2

The restaurant was OK.  The staff were great, the menu was well presented and the mix of ‘classics’ – grilled steak or chicken, burgers, fish and chips, chicken tikka, pizza, pasta, salads – probably well suited to the target market.

Review Hilton Garden Inn London Heathrow Terminal 2

and

Review Hilton Garden Inn London Heathrow Terminal 2

Here was my £15.50 fish and chips – the fish looked overcooked but was actually fine:

Review Hilton Garden Inn London Heathrow Terminal 2

Here’s a tip.  Do not do what I did, which is accept a seat near the entrance.  Your view is basically ‘all the trash that the hotel and Heathrow decided to dump under the ring road’.  Not attractive.

Move towards the back of the room and you can look at this instead, although only a handful of table have this view:

Review Hilton Garden Inn London Heathrow Terminal 2

To be honest, I don’t understand why the hotel insisted on building a rooftop bar and didn’t move the restaurant to the top floor instead. The ambience would have been much improved.

Breakfast

Hilton Honors Diamond members do not AUTOMATICALLY get free breakfast at a Hilton Garden Inn.

HGI is the ONLY Hilton brand where a Diamond has to opt in to get a free breakfast.

You CAN have it, but you must change your ‘MyWay’ benefits option 24 hours before checking in.  The default MyWay option is to refuse the free breakfast and award you 750 bonus points – which I’d value at £3 – instead.  Don’t forget to do this!

Breakfast itself was perfectly acceptable for a Holiday Inn-style hotel, with a decent selection of cereals, pastries and hot items.  See:

Review Hilton Garden Inn London Heathrow Terminal 2

and

Review Hilton Garden Inn London Heathrow Terminal 2

It isn’t life changing, however, and if you have airport lounge access then I certainly wouldn’t bother paying to eat breakfast in the hotel.

Conclusion

What did I think of the Hilton Garden Inn Heathrow Terminal 2?  I’m in two minds, to be honest.

The key positive points are a) that the hotel is brand new, so everything is modern and fresh and b) it is directly connected to Terminal 2, saving the cost and time of taking the Hotel Hoppa bus.

At £90 – and I’ve seen it as low as £80 – it is good value for money, although you can pay nearer £140 on many nights.

Arora, who own it (and who also own the Sofitel Terminal 5 and the combined Crowne Plaza / Holiday Inn Express in Terminal 4) could have done better.  The room decoration scheme is too dull and the restaurant should be on the roof.  Some Vodafone mobile phone reception would be handy too, as would not having housekeeping banging on my door at 8.45am – especially as reception had asked me when I was leaving and I said 10am.

Having said all that ….. if you are flying from Terminal 2, it isn’t worth staying at one of the other hotels just to avoid this place.  The staff are very pleasant, the restaurant and bar are smart and the soundproofing is exceptional.  Don’t expect to be blown away though.

The good news is that, following the burst of recent activity, we now have a lot of good hotels directly connected to Heathrow’s terminals.  

Whilst the Sofitel in T5 is a premium 5-star product, Terminal 4 has a new-ish Premier Inn T4 (reviewed here) and Holiday Inn Express T4 (reviewed here) together with the upper-midscale Crowne Plaza T4 (reviewed here) and the old Hilton T4 (reviewed here).  Terminal 3 will soon have the very-much-delayed Aerotel from Plaza Premium directly in the arrivals hall.

There are very few airports which have so many different hotels directly linked to their terminals, especially at lower price points, which is good news for everyone using Heathrow.

The Hilton Garden Inn Heathrow Terminal 2 website is here if you want to book or find out more.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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Comments

  1. I’m not surprised by the poor room offered to a diamond member. I stayed at a Hampton recently that only offered a 1pm late checkout to gold members (subject to availability of course) and demanded an additional fee be paid for checkout between 1pm and 4pm if availability permitted. I complained to Hilton thinking this was a policy violation to charge gold members a fee if availability permitted late checkout and was told that there was nothing they could do as the hotel sets the policy. I’ve rebooked upcoming stays elsewhere.

    • Karen Brown says:

      Have had 1pm as the best offer for free late checkout as Gold from 2 Hamptons in the UK. So think it’s pretty standard.

      The amount required for even a 2pm checkout was a significant chunk of the room rate/. I’d have been better to stay the extra night rather than check out anytime after 1pm.

      Have done much better with Holiday Inns! but I struggle to find HI’s that I like. Even HIX seems easier to deal with if you have any status at all a lot of the time, to get a late checkout.

      Accor will do it but mostly wants to charge for early in/late out unless you have the right status – but rates can be reasonable.

  2. O/T (but about Heathrow hotels):

    Looks like the Atrium Hatton Cross opening has been put back again. The website is now offering no availability before 15 August.

  3. Gavin says:

    Next time use online check in and select room on higher floor 😉

  4. One point to note about HGIs is that the Myway breakfast benefit is for one additional guest staying in the hotel. Hilton and others are one additional guest staying in the room.

    Also the HGI at Hatton Cross is almost a second home to me and as a diamond I used to be frequently upgraded automatically or if not given vouchers for a couple of free drinks at the bar.

    Now I check in on the app which usually means no automatic upgrade so I ask at check-in for the free drinks vouchers if they’re not offered automatically as I’m not really bothered about an upgrade at a HGI.

  5. _nate says:

    I do wonder, if you wanted a room on a higher floor, why didn’t you just ask for it? I have, when I had no hotel status at all, done this, and have always been granted my request.

    • When you accept a room on the 5th floor you don’t expect to be on the same level as the road! My lad has a 5th floor bedroom and he’s miles above the street 🙂

      Also, because of the way you enter the hotel through the carpark, you don’t actually know there is a road within 10 feet of the hotel.

  6. James A says:

    This hotel could very well have the best views at the airport. I fully intend on checking it out (instead of the usual Renaissance, which has amazing views) next time I am down at LHR.

  7. Darren says:

    How easy is it to get from this hotel over to Terminal 3? Would this be a convenient hotel, or are there other hotels that offer an better solution?

    • Walkable via the subway but will take 10 minutes. Still the best option until Aerotel T3 opens.

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