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Review: the new Club Aspire lounge at London Gatwick’s South Terminal

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This is my review of the brand new Club Aspire lounge at London Gatwick’s South Terminal (the British Airways terminal).

This is part of our collection of UK airport lounge reviews, which is nearing completion!  You can find all of our UK airport lounge reviews here.

If you think we’ve been talking about this lounge for pretty much ever, despite it just opening, you’re right.  Club Aspire at Gatwick South has suffered from excessive delays due to problems with the contractors – it was due in early 2019 and announced in 2018.

It took over part of the old Virgin Atlantic lounge – the rest became MyLounge, which has been open for months and which we reviewed here.

Club Aspire is a much needed lounge at Gatwick South.  If you can access the British Airways lounges then you’re fine (see my review here of the EXCELLENT new BA Gatwick lounge complex).  If you are relying on Priority Pass etc, your only option has been the No 1 Lounge (reviewed here).  The problem is that No 1 Lounge runs to 100% capacity most of the time and you are unlikely to get in unless you pay £5 to reserve a slot.

Last week I went down to London Gatwick’s South Terminal to take a look.

Review Club Aspire lounge London Gatwick South Terminal

Inside the Club Aspire lounge at Gatwick South

The lounge is easy to find, as long as you stay upstairs.  Once you have cleared security at Gatwick South, you head towards an escalator which takes you down to the lower level.  Don’t go down this!  All of the airport lounges – BA, My Lounge, No 1, Club Aspire, Clubrooms – are on the upper level.  You will see a corridor to your left just before the escalator.  This is where you should go.

Once you pop out in the terminal, the entrance to the Club Aspire lounge – see above – is on your right.  Be careful not to confuse it with the My Lounge entrance which is the first one you come to.

The good news is that I had no trouble getting in to Club Aspire at 6.30am using my Priority Pass card.  There is no option to pay £5 to reserve a slot with Aspire lounges if you are using a lounge club card – if it is at capacity, you’re stuck.

Even when I left at 8.15am it was still far from capacity.  Word does not seem to have got around yet, although I don’t expect that to last for long.

The woman on the reception desk, and indeed all the other staff I interacted with, were exceptionally friendly.  Aspire has found some good people.

To be honest, when I walked in I was surprised.  The lounge simply is not very big.

I know that the old Virgin Atlantic space has been separated, but in my head – knowing how big My Lounge is – I thought that there was more space left for Club Aspire than there actually is.  It may even be smaller than My Lounge.

This is not quite the entire lounge, but it is most of it.  Behind me, not shown, is a large communal work table but nothing else.

Review Club Aspire lounge London Gatwick South Terminal

This is looking in the other direction.  I am not quite at the back of the lounge here, but I am nearly there:

Review Club Aspire lounge London Gatwick South Terminal

If I turn around from where I took the photograph above, there is this small sofa area.  Don’t ask why that net curtain is there ….

Review Club Aspire lounge London Gatwick South Terminal

In terms of standard seating, that’s it.

Let me just talk about wi-fi at this point.  It isn’t working yet.  We were told to log on the My Lounge network – I hope No 1 Lounges knows this!  The problem is that, unsurprisingly, the signal strength coming through the wall from My Lounge on the other side is not too great.

Here is the bar which is off to the side – not surprisingly it was unmanned at 6.30am although the staff would have got you something if required:

Review Club Aspire lounge London Gatwick South Terminal

One wall of the lounge is glass, giving views out towards the parked British Airways aircraft:

Review Club Aspire lounge London Gatwick South Terminal

Now we come to the weird bit.  Off to your right, at the top of the lounge, is a small opening.  When you walk through it, you find this:

Review Club Aspire lounge London Gatwick South Terminal

There are eight … well, I’m not sure what to call them.  They are not sleeping pods.  They are not work pods.  It is a semi-comfy chair in an open cubicle with some frosted glass.

Very, very odd.  And totally unused.  I took the photo above just before leaving, at 8.15am, by which point the main room was getting busy.  Not a single person was in this area.

There are also these odd seating areas to the sides:

Review Club Aspire lounge London Gatwick South Terminal

Whatever the original plan was, it doesn’t work.  This area needs to be replaced ASAP with something that people will actually use.

The lounge has its own loos and one shower room.  It is an accessible shower and is in the same area as the accessible loo.

Review Club Aspire lounge London Gatwick South Terminal

There was a decent breakfast spread, with a buffet which looks like it took its design from a Hampton by Hilton or Holiday Inn Express hotel.  In the foreground below you have fruit, yoghurts, juices etc:

Review Club Aspire lounge London Gatwick South Terminal

…. whilst to the side you have fruit and cereals …..

Review Club Aspire lounge London Gatwick South Terminal

…. and at the back you have a decent supply of hot food.  There is nothing radical here but it does for job.  For clarity, there are no ‘cooked to order’ options at all.

Review Club Aspire lounge London Gatwick South Terminal

There is one more thing I should mention.  The lounge has decided that newspapers are yesterdays news and does not stock them.  Well, to be precise, it stocks exactly one copy of three different newspapers.  That’s it!  If you like to stock up for your trip in the lounge, you are in trouble here.

Review Club Aspire lounge London Gatwick South Terminal

Is the Club Aspire lounge at Gatwick South worth a visit?

I’m in two minds about this.  Club Aspire has done at excellent job with the decoration and design.  The quality of the food on offer is also good.  On the downsides, however:

you have wi-fi issues, hopefully only temporary

no newspapers

it is a surprisingly small space to spend time in and

the weird area off to the side which tries to be a cross between a sleeping pod and a working pod and fails dismally at both

Whilst My Lounge next door is theoretically aimed at the youngsters and Club Aspire at an older clientele, in truth I think I prefer the former – especially as My Lounge has now metal cutlery and proper plates instead of the old wooden cutlery!  If you’re appealing to a slightly older base, newspapers are also a key requirement in my view.

My Lounge does not accept Priority Pass or Lounge Club (it does accept DragonPass).  For lounge card holders, your choice is between No 1 Lounge – where you will struggle to get in without paying the £5 reservation fee – and Club Aspire.  Purely on the grounds that it is quieter, I would take Club Aspire.  You also have the option to get a £15 credit off your bill at the Grain Store Cafe in the main terminal by flashing your Priority Pass.

You can find full details, and book places for cash (£24.50) if you don’t have a Priority Pass or similar, on the Aspire website here.

Club Aspire Gatwick South terminal lounge review

Getting airport lounge access via a UK credit card

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

The Platinum Card from American Express

Two free Priority Pass cards (one for you, one for your supplementary Platinum cardholder, each admitting two – so a family of four gets in free) giving access to every lounge in the Priority Pass network – search it here.  You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here.

American Express Preferred Rewards Gold

You get a Lounge Club card loaded with two free visits to any Lounge Club network lounge – see the list here.  The list is slightly shorter than the Priority Pass list, but not by much.  Additional visits are charged at £20 per person.  You get two more free visits for every year you keep the card.  No annual fee in Year 1.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

You get a free LoungeKey card allowing you access to any property in the LoungeKey network.  Guests are charged at £20 although regular travellers will find it cheaper to pay £60 for a supplementary credit card (adults only, of course).  The card has an annual fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

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Comments

  1. Does anyone know how long the Lounge passes you get with Amex Gold are valid for. I have six from different cards. Thanks

    • Shoestring says:

      12 months

      • Quick off the mark as usual Mr Shoestring “tips hat’

        • Shoestring says:

          it’s use them or lose them

          also – the new 2 Lounge Club passes turn up the day your Gold card gets renewed – you may be intending to stick around for another month if you got some bonus coming – worth timing it to use your 2 new passes before you cancel

  2. slightly OT- we are planning to use the 2 free Lounge Club passes next week, after which my husband is going to cancel his Gold Card and obtain a pro rata refund of the fee. I am wondering if it is worth him referring me for a gold card before he cancels his. I already have a BA Amex card so I know I wont get any bonus points but I’m unsure whether or not he will still get the bonus referral points so I’m hoping someone might know? I’m also guessing I wont need to spend the required £3000 in the first 3 months.
    Thanks

    • Harry T says:

      He should get the referral points unless he has already used up all his referral points for the year. The referral bonus is given if you are accepted for the card; it is not dependent on you being eligible for a sign up bonus.

  3. If they consider the Daily Mail a ‘newspaper’ (as they seem to from the photo) then no bad thing there’s only one copy of that deplorable rag!

    • Lady London says:

      I’m ever curious as to why The Daily Mail is always the first one out of stock on any day in Waitrose then.

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