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I visit the new PremiAir VIP Terminal at Manchester Airport – and get driven to my plane

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A couple of weeks ago, the new VIP terminal – PremiAir – opened at Manchester Airport.

Importantly, ANYONE can use PremiAir if they are flying on a participating airline.  It isn’t just for the super-rich either.  Fees start at just £50, which many people will find a modest price to pay to escape the nightmare that is the main terminal complex at Manchester!

Clearly we were intrigued, so last week I headed up to Manchester to take a look.  We paid the standard £100 fee and the terminal did not know that I was there to write about it.

Where is PremiAir?

The good news, for those keen to see as little of the main airport as possible, is that PremiAir is nowhere near the main terminal.  It has been built next to the Runway Visitor Park, on a piece of land which was originally given over to plane spotters.  It is also close to the massive Amazon fulfillment centre, if you have ever driven past that.

At present, there is more signage to the Runway Visitor Park than there is to PremiAir.  It is already showing on Google Maps so it can be picked up by Uber and taxi apps.

I wasn’t entirely sure what to expect.  The final couple of minutes of the drive take you onto very small roads and you begin to wonder if you’re going the right way.  Suddenly an old Trident aircraft appears – part of the Runway Visitor Park – and you are there.  A security guard at the gate checks you off on the list of booked guests and you are driven to the PremiAir entrance.

Click on any picture to enlarge:

Review PremiAir VIP terminal Manchester Airport

Apologies for the lack of blue sky but this was Manchester in November 🙂

I was slightly shocked to find that everyone, including the security guard on the gate, knew my name.  The reason became clear very quickly – I was the only person booked in.  I had the entire terminal to myself for the 90 minutes I was there, which was certainly a novelty.

There isn’t much to explain.  The very friendly reception team check you off and confirm that your ID is in order and that there is no reason, eg customs declarations, why you might need to go back to the main terminal.  Here is a stock image:

PremiAir Manchester review

I had no luggage to check in so there was no need to have that transferred across.  I was then shown into the lounge area.

It looks great.  Knowing that the lounge is literally on the edge of an active taxiway, so you have aircraft passing within 100 feet of the windows every couple of minutes, the architects sensibly let the view dominate.

It is a long thin space dominated by floor to ceiling windows on one side.

Review PremiAir VIP terminal Manchester Airport

and

Review PremiAir VIP terminal Manchester Airport

The space features strong use of wood, which I found attractive.  This 45 second video gives a full panoramic view of the space (note that I am literally the only guest):

At one point you can see the car parked up outside, ready to drive me to the main terminal.

This 30 second video shows how close to the aircraft you really are:

This is very much ‘stealth wealth’ territory.  If you’re looking for Cristal on tap then you are very much in the wrong place.  This is part of the drinks selection although it was far too early for me – you can see the spirits in the video:

Review PremiAir VIP terminal Manchester Airport

Apart from a selection of pastries and cookies which are out on display, all food is cooked to order.  You are given a menu – click to enlarge:

PremiAir VIP terminal Manchester Airport food

As you can see, the breakfast offering has a variety of hot and cold items, from a ‘plated’ hot breakfast (presumably something like a full English) through to lighter items like fruit and yoghurts.  There are separate menus for lunch and dinner which I didn’t see.

I ordered a ham omelette which was very classily done.  I didn’t take a picture as the lounge manager had come over for a chat and I felt a bit stupid getting my phone out to photograph my breakfast!

There’s not much more to say.  I didn’t see any showers.  The loos are suitably smart.

The transfer to my plane

This was the cool bit.  When my BA flight back to London was ready for boarding, PremiAir staff came over and took me to my car.

You go through a door where there is a passport control and security screening.  It was the first time in my life that I have been greeted by name by a security screener!  I did not try to photograph this as it was likely to lead to trouble.

I hopped into the car and off we went:

Review PremiAir VIP terminal Manchester Airport

Passing three of the parked up Thomas Cook aircraft on the way:

Review PremiAir VIP terminal Manchester Airport

Terminal 3 is a long way from PremiAir, which is great because you get a full drive around the airfield.  It seems that not all aircraft gates have easy access for car passengers from the apron.  In my case, we parked up at Gate 49 which was the most convenient.  The two PremiAir staff and I went into the terminal, up to Departures, and then did the 45 second walk across to Gate 135 which BA was using.

Review PremiAir VIP terminal Manchester Airport

I was Group 1 boarding anyway, but the PremiAir staff took me to the front of the line and told the agents at the gate to let me go first.

I have done the ‘be driven to your plane’ thing a few times in the past, most recently at Frankfurt’s First Class Terminal (First Class passengers only) and at London City Airport’s First Class Lounge (£95 fee) but this was the best drive I ever had.  My last First Class Terminal drive was around 30 seconds as the aircraft was on the nearest gate!

If you’ve used the First Class Terminal in Frankfurt, then PremiAir does not compare.  There are no baths, no cigar room, no luxury restaurant etc.

If you’ve used the First Class Lounge at London City Airport then PremiAir IS directly comparable (and costs the same – £95 vs £100).  PremiAir is a substantially ‘nicer’ facility though.  It is bigger and brighter, and you can have food cooked to order.  City Airport will bring you a tray of sandwiches and that’s about it.

(Here is my review of Lufthansa’s First Class Terminal.  Here is Anika’s review of London City’s First Class Lounge and my update from earlier this year.)

What does PremiAir cost?

Here is the PremiAir website.

For departing passengers, there are two options:

Priority Departures – for hand baggage only passengers, you can pay £50 per person and check in at PremiAir.  You will clear immigration and immediately be driven across the airport to your departure gate in a shared vehicle.  You only need to arrive 60 minutes before departure.

Premium Departures (what I did) – for passengers with luggage and/or who want a private lounge, you can pay £100.  You will check in and clear immigration, and then be able to use the lounge in the terminal before being driven across the airport directly to the steps of your aircraft in a private vehicle.

There is also an arrivals service (£125) as well as the ability to book a private suite for your party on arrival or departure.

Note that pre-booking is required, because all passengers need to have their passport information screened in advance.

If you need parking, the site says:

“If you’re using PremiAir for your trip, you can also park your car with us using Manchester Airport’s Meet & Greet parking service. On arrival at PremiAir, simply leave your key with our host and they’ll take care of the rest. Alternatively, we offer a small number of parking spaces outside the PremiAir terminal building.”

Which airlines can use PremiAir?

The list is constantly growing, although some airlines (eg Lufthansa and United) who were originally named as participating are no longer listed.  Virgin Atlantic has just been announced as the latest to sign up.

The current list as shown online is:

Aegean, Aer Lingus, Aurigny, British Airways, Ethiopian Airlines, Etihad Airways, Finnair, Hainan Airlines, Iberia Express, Icelandair, Iraqi Airways, Loganair, Norwegian, Oman Air, Pakistan International, Pegasus Airlines, Qatar Airways, Saudia, Singapore Airlines (exc Houston), TAP Portugal, Turkish Airlines, Virgin Atlantic, Vueling

What are the opening hours?

At present, PremiAir is only open until noon.  From December, it will be open between 4am and 10pm, every day except Christmas Day.

The Priority Departures service is available for flights departing between 5am and 10pm.  The Premium Departures service is available for flights departing between 6am and 10pm.  The Arrivals service is available for flights arriving between 4am and 8pm.

Conclusion

I was very impressed by PremiAir.  Given how painful the main terminal can be, I can promise you that I would be using this myself if I flew from the airport on a regular basis.

At £50-£100 per person, it clearly isn’t aimed at the family market – although there are plenty of people in the airport catchment area who will be happy to pay.  The main market is going to be corporate travellers (for whom paying £100 is a bargain if they can get more work done than they could do in the terminal) and the airlines.

At present, the premium experience at Manchester is dire beyond belief.  Fly on Qatar Airways in Business or Virgin Atlantic in Upper Class and you are dumped in the terrible Escape Plus shared lounge.  Whilst Virgin Atlantic is opening a Clubhouse next year, I can easily see Qatar Airways, Etihad, Oman Air etc offering their premium passengers the opportunity to use PremiAir at their expense.

If you want to know about Avios redemption ideas from Manchester, this HFP article looks at Avios flights from UK regional airports.

If your time or quality of life is more important to you than money, I strongly recommend you give PremiAir a try.  I doubt you will go back once you’ve done it once.

Comments (196)

  • John says:

    OT – Virgin Premium Card.
    Hi All, thinking of cancelling this card this month as probably not willing to pay the £160 fee for another year, as I have enough miles for now and the mooted KLM partnership has still not happened as yet.
    Has anyone else cancelled this card as yet – do you receive the miles you make in the last month when you cancel, or are they lost?

    Has Virgin Money ever offered anyone an incentive (reduced fee/extra miles) when they were cancelling, to keep the card for another year?
    (I find the virgin Money staff a bit hard, and assume they are unlikely to do this!)

  • Tom says:

    As the only carrier actually offering F to and from MAN I’m aware of, I would imagine the fact that Emirates hasn’t signed up (and maybe won’t sign up given they have built their own lounge there) is probably a bit of an issue. EK F (and some J) passengers would, I imagine, represent quite a lot of the potential demand here.

  • The Savage Squirrel says:

    Would I use it now – definitely! Rob’s description of the terminal experience (“shite”) is currently very accurate.

    Would I use it in the future? Once the full new terminal is open with (surely!) better/faster security and also a new Virgin Clubhouse and other new lounges then things MIGHT of course be different and the cost vs time/comfort equation may be different; particularly when travelling as a group rather than an individual. That’s a few years off of course. We shall see.

  • Jason Hindle says:

    Was hoping to try it on my end of November package holiday, but Jet2 aren’t covered yet (if ever).

  • Spaghetti Town says:

    How does this work for the airlines? Surely they pay a passenger handling charge to the main terminal, how would it work if they paid for Premiair and went straight to the aircraft door like rob did?

  • Andrew McLintock says:

    OT: Anyone know why when trying to make a booking via Hertz Australia it is returning “Credit Card number does not comply with the pattern of the credit card type. [NZX012]” for ALL of my (UK) credit and debit cards? And what the workaround is. Thanks!

    • EwanG says:

      I’ve never come across that error, but whenever I have booked via Oz it’s always pay later, which doesn’t require a card to be added. Yes pay later is a little more expensive, but gives much more flexibility, and you can add it into your account if you are first of all logged out, then view/modify the booking (use the reference number obtained via Oz) *and then* log in, select “I want the rate plan I originally reserved” and redo the booking process again. It doesn’t give me any pre-pay options that way, but it might for the location you wish to rent from.

      • Andrew M says:

        Thanks, but it is still requiring card details, and is still giving the same error. It just will not accept any of the 5 or so UK cards I have tried, ranging from Visa, to MasterCard, to Amex, both credit and debit. At a loss!

        • EwanG says:

          Try booking via Brazil….?

          • Andrew M says:

            Thanks for the suggestion. Managed to find a way around the issue on the .au site. Brazil no go, as not allowing to return on a Sunday (as closed – even though free out of hours returns accepted), which would have meant being forced to incur an additional day’s rental.

  • Shoestring says:

    EasyJet boss Johan Lundgren, the former deputy chief executive of travel titan Tui, will unveil its holiday subsidiary next week. The company has been assembling a team to sell packaged holidays and poached Tui executive Garry Wilson last year. This summer it hired another Tui director, Ian Chambers, the former operating chief at Monarch. EasyJet is understood to have been inundated with requests from Spanish hoteliers desperate to do business with the airline to fill rooms next summer.

  • meta says:

    O/T Just got an email. Etihad Guest miles will soon no longer expire as long as you make one transcation every 18 months. Not sure when iz starts as the email just says coming soon.

    • Rob says:

      3 years ago, the old Avios CEO who went to run Etihad Guest told me he was determined to bring this in. Clearly it has taken time to convince them!