Earlier this year, the lounge was renamed ‘The House’ with management handed over to No 1 Lounges. Etihad continued to use the lounge for its premium passengers but No 1 was also selling access for cash.
The switch is potentially due to Etihad adding a permanent 4th Heathrow service. Air Serbia has also reportedly handed back its Heathrow slots to Etihad, the original owner, which would allow Etihad to add a 5th flight if it chose. Etihad may have felt it was losing brand equity by not running its own lounge, or that there was little scope for No 1 to sell space to other passengers with four Etihad flights to handle.
If the report is correct, signage in the lounge will not be changed until next Spring.
The two other ‘The House’ lounges operated by No 1 Lounges, in Sydney and Melbourne, will remain under their control and have not reverted to Etihad.
How to get FREE airport lounge access via UK credit cards (November 2020)
As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:
The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.
The Lounge Club list is slightly shorter than the Priority Pass list. Additional visits are charged at £20. You get two more free visits for every year you keep the card. There is no annual fee in Year 1 and a 20,000 points sign-up bonus. Full details are in our American Express Preferred Rewards Gold review here.
HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network. Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.
The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer. Full details are in my HSBC Premier World Elite Mastercard review.
PS. You can find HfP’s UK airport lounge reviews – and we’ve been to almost all of them – indexed here.