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British Airways will now offer refunds via a voucher

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Last week, British Airways launched its ‘Book with Confidence’ guarantee in an attempt to drive bookings.

Unfortunately, it wasn’t good enough.  I even gave it a hard time during my BBC World TV interview last week.

British Airways has now made it better AND extended it to cover bookings made to the end of March.

For clarity though …. anyone who booked before 3rd March is still stuffed.  On the majority of routes, they must travel if their flight is still operating or lose their money.

Full details of ‘Book with Confidence’ are on this page of ba.com.

British Airways Book With Confidence Guarantee

This is how ‘Book with Confidence’ now works:

For NEW bookings, and ONLY new bookings, made from Tuesday 3rd March to Tuesday 31st March for travel up to 31st December 2020, you will be able to:

change your flight to any future date without paying any change fees, or

request a full refund in the form of a British Airways voucher, valid for 12 months from the date of the first flight in your booking

This applies to all cabins on all routes.   You can trigger the change or voucher right up until the close of check-in of your originally booked flight.

Here is some small print:

It is only valid for British Airways marketed services, excluding Comair and SUN-AIR

If the flight you book with the voucher is cheaper than the value of the flight you cancelled, the extra can be carried over to another booking – you do not lose it

Multiple changes are allowed to the same booking – you can change the date and then decide to cancel the whole thing if you wish

If you change your flight, you must pay the fare difference if you want to move your flight to a date which is more expensive than the price you paid

Note the any money you pay for extra baggage or seat selection will NOT be refunded as part of the travel voucher.  However, your additional baggage and seating will be carried over to whatever flight you eventually book with the voucher.

The voucher is not transferable

You can find out more on ba.com here.

Comments (71)

  • Peter says:

    Did BA change the rules?!
    It now says: If You’re travelling with us between 14 March to 31 May?!!

  • ST.PAUL says:

    CAN’T GET THROUGH BA TELEPHONE LINE. CAN’T GET THROUGH OPODO TRAVEL AGENCY TELEPHONE LINE EITHER. AM IN TROUBLE.

  • June says:

    What about people who booked before then?? This does not make sense at all. What happens if you are on a long haul flight and by the time you want to return to the UK there is a ban and you are stranded?/

  • Alan Cran says:

    Received email re booking P7BXXX but it only addresses my flight from ABZ to London Heathrow . On the same date I would be travelling on to LCA but there is no mention of a voucher for this leg.