Last week, British Airways launched its ‘Book with Confidence’ guarantee in an attempt to drive bookings.
Unfortunately, it wasn’t good enough. I even gave it a hard time during my BBC World TV interview last week.
British Airways has now made it better AND extended it to cover bookings made to the end of March.
For clarity though …. anyone who booked before 3rd March is still stuffed. On the majority of routes, they must travel if their flight is still operating or lose their money.
Full details of ‘Book with Confidence’ are on this page of ba.com.
This is how ‘Book with Confidence’ now works:
For NEW bookings, and ONLY new bookings, made from Tuesday 3rd March to Tuesday 31st March for travel up to 31st December 2020, you will be able to:
change your flight to any future date without paying any change fees, or
request a full refund in the form of a British Airways voucher, valid for 12 months from the date of the first flight in your booking
This applies to all cabins on all routes. You can trigger the change or voucher right up until the close of check-in of your originally booked flight.
Here is some small print:
It is only valid for British Airways marketed services, excluding Comair and SUN-AIR
If the flight you book with the voucher is cheaper than the value of the flight you cancelled, the extra can be carried over to another booking – you do not lose it
Multiple changes are allowed to the same booking – you can change the date and then decide to cancel the whole thing if you wish
If you change your flight, you must pay the fare difference if you want to move your flight to a date which is more expensive than the price you paid
Note the any money you pay for extra baggage or seat selection will NOT be refunded as part of the travel voucher. However, your additional baggage and seating will be carried over to whatever flight you eventually book with the voucher.
The voucher is not transferable
You can find out more on ba.com here.
About Head for Points
CAN’T GET THROUGH BA TELEPHONE LINE. CAN’T GET THROUGH OPODO TRAVEL AGENCY TELEPHONE LINE EITHER. AM IN TROUBLE.
What about people who booked before then?? This does not make sense at all. What happens if you are on a long haul flight and by the time you want to return to the UK there is a ban and you are stranded?/
Received email re booking P7BXXX but it only addresses my flight from ABZ to London Heathrow . On the same date I would be travelling on to LCA but there is no mention of a voucher for this leg.