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British Airways agrees to pay for customers stuck in Italy to reach non-Italian airports

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If you have any friends or relatives stuck in Italy, pass this on.

A revised BA travel advisory, issued at 1pm today, states that British Airways will now pay the costs of passengers who wish to leave Italy and pick up a British Airways flight elsewhere.

It also applies in reverse, to any Italian resident who is in the UK and unable to return home.

On the – unlikely – chance that you can get through to British Airways, you will be rebooked onto a flight to/from your choice of:

Zurich

Geneva

Grenoble

Innsbruck

Munich

Salzburg

Zagreb

Lyon

Nice

The wording states that:

“Advise the customer that British Airways will reimburse them for any public transport (train, express coach, local bus) costs to travel between the new gateway and their original departure/arrival point in Italy. Receipts will be required and send these through the Customer Relations form in ba.com.”

Given the near impossibility of reaching BA by telephone, I would be tempted to head off for one of the airports above anyway and get your ticket changed on arrival, even if it means you can’t fly for a day or so until a seat opens up.

Rebooking on Alitalia remains an option for passengers.


HFP-Barclaycard-Avios-Card

How to earn Avios from UK credit cards (February 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

SPECIAL OFFER: Until 21st February 2023, the sign-up bonus on the British Airways Premium Plus American Express card is increased to 35,000 Avios from 25,000 Avios. You can apply here.

British Airways American Express Premium Plus

35,000 Avios (ONLY to 21st February) and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

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Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (6)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • KSB says:

    Fortunately I am not currently impacted by this (unless it drags on for many more months). I just wanted to say that I have been very impressed by HfP’s coverage of all the relevant news events and help articles during these very turbulent times.

    Thank you for providing the information in a clear manner so that we can make informed decisions

  • Algor says:

    I’m due to fly from Dubrovnik tomorrow, online and airport self service check-in is not available.

    There might be some new policy of checking every passenger with maybe a temperature scan or interview of recent travel destinations.

    Or just simply unlucky.

    • Nick says:

      Or maybe you’re flying from an offline destination (that doesn’t use FLY), which means that every customer on every flight needs to check in at the airport, regardless of current corona issues.

      (DBV airport is run by Swissport, who mandate that all airlines use exclusively their departure control systems. Not everything is a conspiracy.)

      • Algor says:

        Thank you, didn’t think of this.

        Over last 3 days I had my flight destination changed 4 times and feels like I’m losing my mind slowly.

        Time to get home and relax.

  • NS says:

    Thanks Rob, continued information is extremely helpful. I’m currently in Cape Town coming back in a few days. Flying back via Joburg and even getting through to the local office when calling at opening has been impossible. I was hoping to change my redemption seats to a direct Cape Town to London flight to avoid an extra flight and airport particularly as travelling with babies. Shame you can’t just do this online. No luck but they’ve clearly got bigger issues and more pressing passengers to deal with so fair enough.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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