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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

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There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

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You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

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There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

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There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

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American Express Business Gold

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • babyg says:

    Just had a message (email and txt) saying one of my flights was cancelled, as others have pointed out the CANCEL/REFUND button takes you to a VOUCHER page – this is no way to get a refund online anymore, leaving you no option but to ring BA to get a real cash refund. I guess they are trying to stop money flowing out in these difficult times.

    • Shoestring says:

      yep but what happens if you do nothing? ie don’t ring for refund/ re-ticketing or press button for voucher?

      they can’t just keep your money

      • babyg says:

        im too scared to do nothing… but id assume at some point in the future when the world has returned to normal they would refund you…. but its probably best to ring up and request the refund once cancelled.

      • meta says:

        You can go to small claims or initiate S75 claim if they don’t refund.

        Btw, I think I didn’t mention, but they told me on the phone it now takes 10 working days when I cancelled via You First.

        • meta says:

          Actually if you have a cancellation email and they don’t refund within say 10 days, I’d be tempted to start dispute with Amex.

  • Bob says:

    I’ve rung BA countless times wanting to cancel my Avios booking all it does is tell you to go to the website etc and then cut itself off I don’t have any confidence in getting in touch before my flight on the 25th to Barbados also I don’t want an e-voucher but there seems to be no way to get round that and cancel the booking.

    • Anna says:

      Lady London had some good advice a few posts back about logging your efforts to contact BA for future reference.

    • Lady London says:

      Apart from keeping evidence of your many attempts to contact BA and failing and how long you were on the phone trying, if I was really desperate I would do the following:

      Send a registered letter to British Airways registered address (Google it) with your booking details advising that you want your flight(s) refunded in full. Ideally to arrive before the flight.

      Can anyone knowledgeable in law confirm does “the postal rule” still apply, i.e. in the UK does a letter sent by registered post still legally count as received on the day it’s sent? If not then just sending it recorded delivery or signed-for would be as effective but might not have useful “the postal rule” feature.

      That way you’ve informed them in an extremely reliable way even if they are not picking up the phone or if you are getting lack of appropriate response from the BA outsourced call centre.

      Keep track and ensure you request proof of receipt from the Post Office soon after it should get there. Despite what the Post Office says this proof may not be able to be found later. So get it while it’s fresh.

      You can do same with courier companies like ups, DHL, ups but it costs.maybe parcelhero or parcelstogo might send a “light” “parcel” cheaper than the above.

  • KINGB says:

    OT: A domestic flight of mines got cancelled and now am wondering if this is under EU261 cause its within the 14 days period? Cheers!

    • babyg says:

      wow, you really want to claim EU261? you’ve probably stocked piled pasta and toilet paper too…

      • Joe says:

        Seeing a lot of the kulak spirit in the comments on here over the last few days.

    • Lady London says:

      As you will see on replies in quite a few places on here yes you get duty of care (is only reimbursement of out of pocket costs and no more) if you need it but no compensation

      Anyone looking for a short cut should perhaps use the MSE site which has excellent explanations for those who are struggling to check through the volume of help here.

  • willow bell says:

    I think BA is really sly. I’m going to Lebanon on March 30th and the airport is closed until March 29th, though this might be extended. Lebanon allowed its people to return home before locking down, so I believe the airport will remained shut. But if it opens on March 30th and I go, there is no guarantee I’ll be allowed entry, when I arrive in Beirut, so If I don’t accept my voucher, I’m stuck. Airways should cancel the flight but is gonna hold out til the last second. If I was guaranteed to be let into Lebanon, I’d go there, but this might be irresponsible to everyone.
    I think the fuss over this flu virus will diminsh after the new tax year but can’t be sure.
    Anyway good luck to all in the coming weeks.

  • Leslie-Ann Reed says:

    My easyjet flight for tomorrow 19 March has been cancelled by the airline. They state “We are very sorry your flight has been cancelled. Please choose a free flight change to another flight, or a full refund of the cost of your flight and any directly related un-flown sectors within the same booking.” This was cancelled within 14 days of the departure date, will there be any compensation under the EU 261 rule?

    • Jeff says:

      No

    • Anna says:

      Be thankful EasyJet seem to be willing to give you a refund!

    • babyg says:

      EU261 really? what is wrong with people? you can probably sneak into funerals to get free food too..

      • KINGB says:

        whats your problem with asking EU261, you lost money on your flights boo?

        • babyg says:

          No I’m fine,thanks for asking, its just a shame that their are people who will seek to profit from situations like this.

        • Jeff says:

          Zero chance of getting compo

      • Spaghetti Town says:

        If everyone had EU compo there wouldn’t be a BA or easyjet left to claim from.

  • Mark says:

    Just had cancellation email for flights to Nice in early April, and agree the BA website is incredibly sneaky as you click on the cancel and refund flight button and it takes you to the travel voucher application form…thankfully spotted before clicking submit! Will join the telephone queue at some point to get a proper refund instead.

  • Anna says:

    Schools closing from Friday.

  • Technoholic says:

    Does this apply to reward flights too? I tried to cancel a booking for 8th April and only have the option of a voucher but a few days ago when I looked I had the option of the original avios and taxes back.

    • Shoestring says:

      you have to ring them & you’ll get everything refunded

      I think if you just let it roll over ie don’t pro-actively cancel on the phone, you’ll end up with a voucher and will then have to fight to get proper refund

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