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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Ian Meck says:

    Same lack of info as everyone else. I have no real desire for a voucher (flight cancelled), but no information I can find on what happens with Avios bookings + cash component + seat booking fee (gold on others so even more annoying!)
    Anyone know what gets rolled into the voucher? Is it just the cash paid with the Avios returned to account or are Avios also part of the voucher (far more undesirable but if pushed I could use the cash component on different (shorter) route to the original flight) but would like to se the Avios back!!
    Thanks

  • PeteFT says:

    Anybody any idea what happens to a flight using a comapanion voucher, and the flight is cancelled?
    Will the “voucher” just be for Avios and taxes?

  • bill says:

    Unable to reach easyjet – flight club call centre closed due to a technical fault

  • Cris says:

    I have same issue, Avios bookings and flights cancelled, it says I can claim refund but the reality is that they allow automatically only an e-voucher. no other information are provided and is impossible to call them.

    • Shoestring says:

      you need to read the other thread from today, we found a way round this

      • Jack says:

        My return leg from ATL to LHR now cancelled for 24th but the workaround didn’t work, this was an avios booking – am I entitled to any other compensation? What will the voucher take the form of..a monetary value?

        Interestingly they haven’t cancelled the LHR – EDI leg which is on the same booking, shouldn’t that be included?

      • Catherine says:

        Shoestring, can’t see your suggested “way around”. Please re-post. We are having same cancellation issue with KLM flights to AMS

        • Ivo Knottnerus says:

          Hi Shoestring,

          If I click on “cancellation options for this booking” in MMB, I get the following:

          We are unable to process a refund for you online. Please contact us for all refund enquiries.

          It’s an Avios booking to Tokyo using a 241 for mid May. Can you please advise?

      • Miro says:

        link please?

  • Tom says:

    I have a Premium Economy return flight to Japan at the end of May which I am considering changing to later in the year under the offer from BA for no change fees. However, I am not sure what BA are up to.
    The original flights I booked totally just under £1,000, The flights on the BA website that I wish to change to are coming out around £1,200. With the no change fee offer I was assuming that I would just pay the £200 difference in the fares. However, when I go through the process BA keep quoting me >£600 for the change, all in the fare difference. Any ideas/advice HFP friends?

  • Kevin says:

    I have a flight (cash) to Cyprus on 17 April. Not showing as cancelled, website still allowing me to choose a seat, or cancel for a voucher. When can I reasonably expect my flight to be shown as cancelled, so that I can request a cash refund?

    • Shoestring says:

      7th April

      • Clarity needed says:

        Shoestring, my flight is on 10 April. When is the latest I would be informed by BA if it is cancelled? If it is cancelled, do I get a refund of my 241, Avios and cash automatically, or do I need to use the workaround to claim my refund? I do not want the voucher. Do you happen to know if this is the same for Singapore airlines?

        • Shoestring says:

          the latest would be on the 10th April! 🙂

          not trying to be facetious but the usual rules apply; where are you flying? because if it is also a cargo flight or a route likely to stay open (maybe on a reduced frequency), it might still be planned to fly fairly late on

          if it’s cancelled I’d personally do the workaround cancellation because it gives you certainty – and yes everything is refunded + the voucher – however it *could* be automatic (most likely) if you do nothing – but possibly they might default to the voucher and would you want to risk that?

          Raffles has the list of routes to be operated/ to be published tomorrow (probably)

          • Clarity needed says:

            Thanks. I’ve just checked and they have just cancelled it. Thanks for pointing out that they may default to a voucher refund if I do nothing. However if I did the workaround, might BA still charge the cancellation fee (since I would be managing the cancellation from my end)?

          • Shoestring says:

            no way – never any fees charged on cancellations imposed by the airline

  • Andres says:

    Hi – my flights are cancelled. But when I try to cancel online, it basically forces me into a voucher. I don’t want the voucher, I want the full refund on my credit card(per their policy online). And call center seems paralyzed. Any ideas? Thx!

    • Shoestring says:

      see today’s workaround thread showing how to cancel for a refund

  • Ra says:

    Even the Telegraph (Torygraph) is criticising BA for directing customers to the voucher page instead of letting them cancel flights online.
    How close to departure can you cancel flights and get a refund? Trying to work out how long to allow for getting through to BA by phone.

    • Shoestring says:

      no need to phone – use the workaround (see today’s thread)

      Google Chrome
      MMB, logged in as a/c holder who paid
      Find booking (put in reference & name)
      Turn off Javascript
      Click ‘Cancel & refund flights’
      New page ‘Are you a passenger on this flight?’
      Turn Javascript back on
      Tick ‘No’
      Hit Enter button
      New page ‘Error please enter a valid email address’
      A new option now appears below ‘Are you a passenger on this flight?’
      New option is ‘Did you pay for this booking’, tick yes
      Fill in details to claim refund

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