Coronavirus: IHG Rewards Club scraps Advance Purchase prepaid rates

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• Arno McLean says:

  6 Apr6 April 07:08

  I was about to cancel a stay in Ottawa for may, and on the cancellation page the following message appears: “We are waiving our cancellation fees for bookings at all IHG hotels for stays through 30 April.”, IT has not caught up with the new policy?

• DS says:

  6 Apr6 April 07:11

  Fake news! Advance Saver is still there and it is still not refundable.
  I checked some hotels in Manchester; in Aug. and Sept. it’s gone, but from
  October and onwards I see 3 rates with 3 different prices
  -Advance Saver Rate
  -Book Now, Pay Later
  -Best Flexible Rate
  In the T&Cs it does say “removed until later in the year”
  On a different note, it does look like they have removed the 30% partner rate.

• Andrew says:

  6 Apr6 April 07:25

  According to Business Traveller – back in February, after just a month of travel restrictions, all China IHG members were given a year extension – so why not everyone else?

  “ IHG launched its status extension policy for its IHG Rewards Club members in the Greater China region on its official WeChat account on February 18.
  According to the hotel group, eligible members refer to those whose account address was in mainland China, Hong Kong, Macau and Taiwan as of February 17.
  IHG said its Gold Elite, Platinum Elite and Spite Elite members now have their current membership tier extended by 12 months from December 31 this year until December 31, 2021”

• Trevor says:

  6 Apr6 April 07:37

  Yes, IHG not as good as Hilton. Still waiting to cancel a July booking whereas I cancelled out July Hilton with full refunds.

• GOONFACE says:

  6 Apr6 April 07:46

  Is there going to be an official communication from IHG to members on the voucher extension? I emailed their customer services 2 weeks ago and also called them. I’ve received no reply from their email and on the phone I was told I need to email to get my answer.

  I’ve not received any official IHG email on the expiry extension either.

• J says:

  6 Apr6 April 07:57

  Just clicked through from the email link for IHG change/cancel a stay I have for May 1st, it still states April 30th when I get through to the cancel page and I loose my prepaid deposit….Guess need to wait for a while.

  As for the IHG loyalty, ALL have done the same in Greater China also in giving one year extension.
  ALL have dumped 13k status points in my account (50% of required amount for top tier)
  IHG reduced to 55K..

  The lockdown and travel restrictions will be around for a many more months, why they drip feed their changes is beyond belief..should just bloomin do it..

  • Secret Squirrel says:

    6 Apr6 April 08:07

    IHG have still not reduced Spire Elite down to 55k for some people so far and no annual bonuses like the 25k points for hitting Spire have shown up in my account…

    • Chrism20 says:

      6 Apr6 April 08:39

      They seem to be adjusting the status requirements in batches. Mine dropped sometime on Saturday and notably the elite expiration moved from ending in 2020 to 2021. Looks like it is possibly requiring some form of manual intervention for it to happen.

      • Anna says:

        6 Apr6 April 11:11

        Mine was adjusted over the weekend so it looks like they are being done in stages.

    • memesweeper says:

      6 Apr6 April 09:49

      I’m about 500 points short of Spire under the old rules, but like others have not picked up the 25k bonus for re-qualifying (yet). I’m not going to complain, I’m sure they’ll get there eventually, and it’s not like there’s too much rush for me to spend the points right now…

  • Nigel Scollin says:

    6 Apr6 April 08:59

    I had the same situation. I have a booking for late May early June-went to cancel, and it was still saying that I would lose my deposit, so I called the Hotel Indigo customer call centre instead. The call was answered immediately (rather surprisingly) but the lady I spoke to said that she had not been informed from her ‘higher -ups’ about this change. I suggested (politely) that she might want to have a look at the IHG website. I’ll leave it a couple of days…

• Rob B says:

  6 Apr6 April 08:28

  I had an advance purchase booking at Staybridge Suites which I needed to cancel because the event we were going to has been postponed. I emailed the hotel direct explaining why I wanted to cancel and received a very prompt reply saying that as no payment had been taken from my credit card they would cancel the booking free of charge. A very fair response, I thought and I think it’s worth contacting the hotel direct rather than using the IHG website.

• Orlandobelle says:

  6 Apr6 April 08:43

  Just went to cancel my May booking and the IHG page still states only ‘up to 30 April’

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