Maximise your Avios, air miles and hotel points

British Airways uses redundancy threat to push all cabin crew into low-paid ‘Mixed Fleet’

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

More information is coming to light about the British Airways cabin crew redundancy programme we covered on Wednesday.

There is a cunning plan which is designed to achieve what the airline has been seeking for many years – moving all Heathrow cabin crew onto a single (low wage) contract with just one fleet.

How are BA cabin crew structured at present?

Britihs Airways currently has three cabin crew fleets at Heathrow.  There is a legacy short-haul fleet, a legacy long-haul fleet and the new ‘Mixed Fleet’.

All new entrants since 2010 have been in ‘Mixed Fleet’.  These crew members fly a mix of long-haul and short-haul, are on very low salaries (around £13,000 per year plus allowances for new joiners) and are predominantly young.  They tend to work for the airline for a few years ‘to see the world’ before moving on to more settled and better paid work elsewhere.

The two legacy fleets – Eurofleet and Worldwide – comprise everyone who was hired before ‘Mixed Fleet’ was launched.  These are predominantly older and more experienced members of crew, often BA ‘lifers’, who are paid substantially more money than ‘Mixed Fleet’ and have better contract terms (eg longer layovers during flights).  Staff work exclusively on either long-haul or short-haul routes.  Many long-haul crew members live outside London because they will only do a handful of flights per month.

This article is not a discussion about the customer service merits of the three fleets, for clarity.  I am just outlining how the situation at Heathrow works.

British Airways cabin crew redundancies

As legacy crew members retire or leave, the roll of ‘Mixed Fleet’ expands.  Routes are taken away from the legacy fleets and given to ‘Mixed Fleet’.  However, whilst ‘Mixed Fleet’ is now a decade old, Eurofleet and Worldwide still have a majority at Heathrow.  The attractive contracts mean that attrition is relatively low and there are rules in place to stop legacy crews being given the least attractive routes.

The current staff numbers at Heathrow are:

Eurofleet: 1,853 (25% in senior roles)

Worldwide: 6,382 (25% in senior roles)

Mixed Fleet: 6,027 (14% in senior roles)

Total envisaged redundancies are 4,700.

In both cost and admin terms, running three separate fleets is not easy for British Airways.  At Heathrow, for example, the airline needs to keep multiple sets of standby crew available covering all three fleets.  There were undoubtedly plans sitting in a drawer on how to deal with this, and there will never be a better time to execute them.

Cabin crew have been emailed to say that the airline is looking to create a new, single cabin crew fleet at Heathrow.  All crew would fly a mix of short-haul and long-haul.  There would be a new simplified onboard supervisory structure (ie fewer senior roles).

This clearly won’t end well.

Members of Eurofleet would have to begin long-haul flying, which may not suit those with families or other responsibilities, as well as taking a substantial pay cut and potentially having their role downgraded 

Members of Worldwide would have to begin short-haul flying, which is impossible for those who do not live in the South East, as well as taking a substantial pay cut and potentially having their role downgraded

‘Mixed Fleet’ could potentially benefit as there may be some uplift in pay – you couldn’t cut Eurofleet or Worldwide pay fully down to the levels of ‘Mixed Fleet’

There is no guarantee that the cabin crew unions will support these moves, of course.  They will press for voluntary redundancies first, across both fleets.  Realistically, of course, with the airline running very few flights, what power do the unions have?  Even if all Eurofleet and Worldwide crew members went on strike, it would make no difference to British Airways who would be able to run their much-reduced schedules for the next few months without anyone even noticing.

Historically, the only thing that would have worked in favour of the crew is the sheer cost of redundancies for Eurofleet and Worldwide.  One legacy cabin crew member I know was offered £40,000 in the last round of voluntary redundancies, which she rejected.  Everyone in Eurofleet and Wordwide has AT LEAST 10 years British Airways service – except for a handful who came from BMI in 2012 – and is well paid.

However, as you can see here, from a letter sent to cabin crew by British Airways:

British Airways cabin crew redundancy

…… anyone made redundant now will only receive the legal minimum redundancy pay allowed.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (October 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards. Both have increased sign-up bonuses until 2nd November 2021:

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The 30,000 points bonus on Amex Gold runs to 9th November 2021. The 60,000 points bonus on The Platinum Card runs to 2nd November 2021.

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies. This card has a limited time offer of 60,000 Avios when you sign up:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (321)

    • Josh says:

      Sympathies..but how can we expect BA to keep all members of staff on when realistically they will only operate a fraction of their flights?

  • Aston100 says:

    Isn’t it time unions were abolished?
    This isn’t the 19th century anymore. Employment laws are in place.

    • sarah says:

      and who helped to win those laws? Who represents employees against the bosses? I know several workplaces where unions have won massive pay rises for minimum wage workers.

  • Londonsteve says:

    Is it just me or has BA turned into a deeply ‘unsexy’ airline? The experience flying with them is redolent of skinflint cost cutting, perfunctory service, generally poor hard product, often horrendous delays at Heathrow due to bad weather, dirty cabins, the works. It brings to mind those glum and gruff eastern block carriers with tooth marks in the plastic cups in which they served watery tea. It pains me to say it but even getting on board Wizz Air, with their breezy and beautiful cabin crew is a comparatively glamorous experience, despite the ultra tight seating and rubbish out-of-town airports they often operate from.

    • Phil Duncan says:

      Legacy crew are just about the only reason left to fly BA who seem to have forgotten that the paying public still has a choice at least on every route that I travel.

      It’s obviously time to use the competition a bit more. Variety is good!

    • JohnG says:

      @Londonsteve – their breezy and beautiful cabin crew

      Somewhat contradicts your underlying point given that Wizzair will pay nothing like the wages BA is paying much of its cabin crew, yet your original point was that flying with BA was “redolent of skinflint cost cutting”.

      I’d agree with a lot of the rest of the summary. BA seems to want to have its metaphorical cake and eat it by charging similar prices to other “premium” carriers (Emirates, Turkish, Singapore) while offering a product almost analogous (and sometimes worse) to budget carriers.

  • Sindy says:

    There’s no mention of the cabin crew or staff at Gatwick airport… these crew stand a FAR higher rate of being made redundant, and those remaining will be forced on to a new 2020 contract.

  • Stephen says:

    My ex partner was a member of mixed fleet and could barely afford to make ends meet. Stories of crew having to sneak leftover food off the aircraft because they didn’t have enough money to sustain themselves through a layover. Many live off credit cards and are barely able to afford to rent a single room in a house by the airport. No wonder, as stated, the crew are young (live with mum and dad) and then leave for better paying jobs after a couple of years. Even if this pandemic wasn’t happening, it’s clear BA don’t value their people and that really shows in the service compared with other airlines. Real shame.

  • Fede says:

    The won’t be Mixed fleet anymore, those contracts will be changed and worsened too.

  • June Friend says:

    The fact that Willie is walking away with quite a large pocket full of money ( in 2016 was £2,500,000 ) while the crew that remain are struggling to keep the payments on their mortgages, that they took out because that’s how much they were getting paid.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.