Your Hotels.com Rewards free nights and stamps have been extended

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• Sam says:

  2 May2 May 06:01

  Hi all, I currently have 7 nights out of 10, I need to do a stay before Oct 2020 otherwise will lose the 7 nights accrued so far, if I just book anywhere, (but not actually stay as have no hols plans currently), is that enough so I don’t lose my existing 7 nights? Thanks!

  • Tony says:

    2 May2 May 06:48

    Yes, should work fine. I did something similar with a cheap stay (£15) at a hotel in India. The stay was credited as if I’d stayed and extended my existing stays timeline.
    You should wait until closer to the time to see if they extend the qualifying period anyway.

  • Rob says:

    2 May2 May 08:54

    Yes, book a £3 hostel in Delhi for later this week and it should post OK, giving you a full 12 month reset.

    • Gavin says:

      2 May2 May 10:24

      Would the Indian lockdown make this an issue?

      • Rob says:

        2 May2 May 14:54

        I’m sure Dhakar has some options too.

    • Brian says:

      2 May2 May 12:51

      If you book £3 for 30 nights (but not actually stay) does it directly push you to gold?

      • Joseph Heenan says:

        2 May2 May 14:30

        Is there any real advantage to gold?

• Tommy says:

  2 May2 May 07:00

  I received the email yesterday and the policy is actually better than what they have put on the website.

  Your Hotels.com Rewards membership
  We have paused the expiration of any collected nights or reward1 nights due to expire between 1 Apr 2020 and 31 Dec 2020.
  We’ll extend all Gold and Silver memberships that are up for renewal between 1 Feb 2020 – 31 Jan 2021 for an additional year.
  Plus, we’re giving you more time to qualify for Gold or Silver membership. We’ll assess nights stayed in the previous 24 months to see whether you qualify for the next level of membership by your new renewal date.

  • Rob says:

    2 May2 May 08:53

    Thanks, added in.

  • Doug M says:

    2 May2 May 09:03

    I too have that email, currently Gold status with them if that is making a difference.

• Lumma says:

  2 May2 May 09:56

  “The only ‘snag’ is that you don’t get any change when you spend your free night, so you need to use it on a fairly expensive stay.”

  To be honest, I’d say I use the free night to stay somewhere more expensive than usual, so this has never been an issue

  • Graeme says:

    2 May2 May 10:12

    I do the same – use it for something better than you’d normally get. The ethos of this site, I’d say!

  • Scandinavian traveler says:

    2 May2 May 11:30

    And the value of the free night is equal to the average price paid for the 10 nights, so actually you’ll just need to stay at a place with a price equal to or higher than for the 10 nights stayed to obtain the voucher…

  • Genghis says:

    2 May2 May 11:54

    Equally, ideally you don’t want to shoot over the amount of the free night as there’s no effective 10% back on the delta.

• Gavin says:

  2 May2 May 10:25

  I was waiting for this to be extended, I think my night has approx £100 of value and expires in July. My last piece of Covid19 travel admin is sorted now.

• Concerto says:

  2 May2 May 10:48

  Sure hope the proposed changes to Hotels.com Rewards don’t go ahead in the meantime.

  I was going to say, what they are offering here is similar to what Air France Flying Blue have offered. But the major difference is that Hotels.com are actually offering a 24 month requalifying period, instead of just resetting your nights to zero at the end of your qualification year.

• Roberto says:

  2 May2 May 13:14

  Has anybody successfully cancelled and been refunded on a “free” night booking?

  I used mine for a night at the LHR Sofitel for the night before a flight that now looks unlikely to go ahead. The booking shows as non-cancelable on thier app with no refunds allowed.

  TIA

  • Simon says:

    2 May2 May 13:17

    Yes. On the phone.

    • Roberto says:

      2 May2 May 14:25

      Thanks simon, I will wait nearer the time and follow your lead. I presume the free night appeared back into your account and any money you paid was returned to your card?

      • Liz says:

        2 May2 May 21:30

        I cancelled my reward night online and it was returned to my account immediately.

  • Graeme says:

    2 May2 May 23:46

    Yes, online. Everything returned immediately.

• Mike says:

  3 May3 May 04:05

  I’d booked three sets of stays in New York and Boston for May (back in January), as I was worried by Corona, I booked all the stays as refundable and used PayPal for payment. When I cancelled, they refunded one of them and said they had difficulties refunding the others which doesn’t make sense as the first was fine. Their call centre said they would refund the other two within a week which they didn’t manage and the call centre became uncontactable. I ended up raising a dispute with PayPal and it all got sorted.

  I would suggest caution with hotels.com whilst the current issues are ongoing.

• WZ says:

  3 May3 May 11:01

  Has anyone else had problems with hotels.com reservation cancellations? I am using their Gold contact details trying to get them to cancel a reservation and refund for over a month and they keep saying they can’t get hold of the hotel therefore I’m not entitled to any refund. I decided to ring the hotel myself yesterday and got straight through which makes me feel like hotels.com are just messing me around. Unfortunately the hotel IS still open (in St Petersburg) and as it was a non refundable rate so I dont know what to do next. The booking is in 2 weeks. Do I ring the hotel myself and cancel and try to get a refund? Do I ask hotels.com to try again? Is there any charge back option if the U.K. government is not allowing people to travel or is travel insurnace the only fall back option I have? Either way pretty disappointed with Gold service from Hotels.com

  • Guy says:

    6 May6 May 10:32

    @WZ I’ve had nothing but a positive experience with my bookings;

    We had ~£6500 of hotels.com booking in May, paid for with a mixture of reward nights and cash; all non refundable rates.

    Hotels.com have allowed refunds on all of these reservations, my reward nights have appeared back (the cash, admittedly has yet to hit the bank, but I’m sure it will arrive!)

    I’d encourage you to persist, in my experience they have been very good in this situation…..

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