Here’s a £100 gift for American Express Platinum cardholders

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• A says:

  28 May28 May 14:53

  I’d still like to know why my cards show NO offers (via app and website), including this one…I live in the US, so it’s not usually a big deal, but for this one, but I fancy some airpods and they are cheap to have forwarded to me, so it is time to call.
  They also removed my grandfathered MR express bonus points (1.5/£1) a couple of months ago and neglected to tell me…

  • Andrew says:

    28 May28 May 18:51

    Check your marketing indicators.

    • A says:

      29 May29 May 14:34

      Never changed them.. Offers used to be there, then stopped.

• Nick says:

  28 May28 May 15:13

  Not showing on my Plat card offers page!! Offended!

  • Rob says:

    28 May28 May 15:21

    Offer is now pulled.

    • Riccatti says:

      28 May28 May 16:05

      That’s a blunder with the offer pulled.

      I also had cases in April, May when no credit was generated for the registered offer. I did not bother with CS (again). Closed the cards and saved on fees.

      To add ‘an insult’, American Express seemingly tightened their lending criteria: if you carry a promotional balance on other cards, no amount of regular income can persuade them — even if 2x months worth of income repay that promotional balance in full and above. This is ridiculous.

      • Hertz says:

        28 May28 May 16:09

        what is promotional balance?

        • Sandgrounder says:

          28 May28 May 16:26

          Probably a lump sum transferred over from another card at a promotional interest rate. Otherwise known as ‘credit card debt’, it’s never going to look as good as paying off in full at the end of the month.

        • Riccatti says:

          28 May28 May 17:40

          A balance transfer at 0.00% rate is ‘a promotional balance’.

          It seems lenders stopped being persuaded by the promotional balance flag on the credit file (that it is a debt at low to zero rate).

    • Chris Heyes says:

      28 May28 May 18:46

      Rob@ Saved to supl So hopefull it will be honoured Can’t see them “not” to be honest.
      Would need to e-mail to every Supl cardholder (not main cardholder) can’t see them doing that
      i also don’t think they could pull it for them that reg it without telling them
      “We shall see”

      • Josh says:

        29 May29 May 03:53

        I doubt it’ll be honoured. Amex just has to remove the saved offer from supplementary cards. Easily done.

• BJ says:

  28 May28 May 18:10

  What a saga! With amex IT I think it is very likely those that saved to one or more supps this morning will be getting X x£100, good luck.

  • Roberto says:

    28 May28 May 18:22

    I would think so.
    Took screen grabs earlier and would argue the toss if I did not get both credits on two cards.

    • Josh says:

      28 May28 May 18:32

      They could easily just wipe the saved offer from your card though.

      • Andrew says:

        28 May28 May 18:46

        Still argue for it, with the screenshots. You can’t reasonably be expected to check the offer is still there in your saved list once you come to use it just in case Amex have changed their mind about it. And unless you’re a HFP reader how would you know that the offer you saved to your card this morning was a mistake?

        • Jonathan says:

          28 May28 May 19:00

          Quite easy for them to just e-mail everyone clarifying terms. Genuine error is acceptable for a pricing mistake in a shop & I think this is pretty similar.

        • meta says:

          28 May28 May 19:47

          No they can’t after you saved the offer. General T&C for the offers say the following:

          H. Changes

          American Express reserves the right to vary any eligibility criteria or Offer Terms prior to you saving the offer to your Card.

          So if you saved the offer they can’t vary or change the terms!

        • David says:

          29 May29 May 02:57

          They could just roll the supp cards over with New Card number, say card been used at high risk store, that removes the offer,

          Or

          G. Fraud/Gaming/Glitches

          American Express reserves the right to suspend or cancel the offer if any fraud or gaming by users, technical failure or any other factors outside our control impairs the integrity or proper functioning of the offer which may result in any loss or damage to American Express. We will try to give you reasonable notice of any such incident and take reasonable steps to ensure you are not unfairly impacted if the incident is due to something we have done or failed to do.

          An awarded credit may be reversed if qualifying transaction is refunded or cancelled. Any misuse, as reasonably determined by us, relating to your redemption of Amex Offers may
          result in an awarded credit being reversed, and ineligibility from future Amex Offers and other promotions. This reversal may take place up to a maximum of 180 days after the offer campaign end date. Please note that if an awarded credit is reversed after you have paid your bill you may be returned to a negative balance.

          American Express reserves the right, at its sole discretion, to disqualify any individual suspected of fraud, gaming the offer or any breach of the Offer Terms.

• Don says:

  28 May28 May 19:08

  Chat has disappeared, just as I clicked older comments it says page not found.

  • Anna says:

    28 May28 May 19:52

    I was just about to say that…!

    • Harry T says:

      28 May28 May 20:06

      I’m not seeing it either.

      • Anna says:

        28 May28 May 20:42

        Maybe they want to clarify the EU261 issue, it was getting a bit messy!

• Boi says:

  28 May28 May 19:55

  Gutted. Cancelled plat yesterday. What a bad timing on my part!

• BuyEMExternalBonds says:

  28 May28 May 20:05

  I just redeemed 300k in points for statement credit – how long should it take to reflect on online account?

  What are peoples views in terms of valuation here? 1000 mr points = £9

  • Harry T says:

    28 May28 May 20:06

    Doesn’t matter what our valuation is if you’ve already redeemed them

    • BuyEMExternalBonds says:

      28 May28 May 20:13

      This is true, been deliberately the last weeks if its worth liquidating nearly all my points I have saved up given this once in a lifetime (???) opportunity to get the monetary value amex is offering.

      But would be interesting to hear other inputs

      • BJ says:

        28 May28 May 20:57

        Well, since you ask, I would never have done it. Reason being, for example, it could once converted to avios and used in conjunction with 2x 241 amex vouchers + £1600ish have got 2x returns to Asia for 2 pax in CW over Xmas/NY. For comparison, I would have been looking at paying £1500pp in Y on BA for same dates 2018/19. I could also do a lot of damage with those MR points were I even to convert them to Hilton provided I used them wisely at the right hotel in the right city at the right time. Despite that, I still think you got a great deal because it was twice what you would normally get using the points in this way and I doubt you would have done it unless it was useful for you at this time. I strongly believe a good deal is any that works for anybody at the time they do it, and what works today might be very different from what worked last year or will next year. It all just depends on individual circumstances at any given time. There are some who akwats want to do something approaching the maximum monetary value they can squeeze out of points or miles, personally I havd always felt this approach is just nonsense and runs a high risk of dissatisfaction and regret.

        • Genghis says:

          28 May28 May 21:04

          “ I could also do a lot of damage with those MR points were I even to convert them to Hilton”

          Here’s an idea. 1MR = 2 HH. Instead, take the statement credit at 0.9p / MR and use the cash to buy Hilton points at 0.4p ea, yielding a “profit” of 0.1p / MR 🙂

        • BJ says:

          28 May28 May 21:09

          For clarity, I meant ‘maximum money-equivalent value of points or miles redemptions’ and not monetary value in the sense of your statement credit.

        • BJ says:

          28 May28 May 21:23

          @Genghis, can we buy HH points at 0.4p with current FX? I haven’t checked recently as I was too busy with the curvaceous one and Barclaycard down the government bank 🙂 I have never actually transferred MR points to HH and would not now do so without one of those transfer bonuses we saw recently, which would tip the maths.

        • BJ says:

          28 May28 May 21:59

          Thanks, not spending cash at the moment either, burning season 🙂 Feel quite pleased, managed to refund everything as cash, except Air Asia which I was quite happy to take as a credit. Only loss has been 4x£35 to BA but that’s not unusual for me at the best of times.

        • BuyEMExternalBonds says:

          28 May28 May 22:21

          Fair enough, I already have mid six figures in avios points which I have not used which I factored in, agree about probably getting more value with avios + 2f1

      • Crafty says:

        29 May29 May 09:24

        I’m redeeming all my MR points as cash against statement now. 0.9p is an excellent rate. My previous preferred option, Bonvoy, is less attractive now that the viability and enjoyability of future travel are in question. Moreover, we have a second child coming, making all hotel redemptions trickier

  • Genghis says:

    29 May29 May 09:34

    Whilst you could argue that you should have got a cash back card from the start if that is what you want – albeit you got all the other benefits of the plat, but at a much higher fee – given the sunk nature of the points as they are, I’d be happy with 0.9p / MR. I have a stack of MRs on Gold and would loved to have got 0.9p / MR instead of adding to my piles of points.

    • Rob says:

      29 May29 May 09:42

      Arguably you could take out a Plat for a couple of weeks, cash them in and close the Plat (after topping up your hotel statuses and putting the card in a drawer to get you 2 years of Eurostar lounge access …..)

      • Genghis says:

        29 May29 May 10:17

        Good plan. I’d lose my 10k anniversary bonus, however, so will prob wait until that’s in the bag and reassess.

      • Genghis says:

        29 May29 May 10:18

        I’ve got Eurostar access till 2023 on previous cards 🙂

• Jonathan says:

  28 May28 May 20:33

  Is there a way to register for offer on a Plat ICC?

• Chris says:

  28 May28 May 20:45

  How are people receiving retention bonuses?

  • BJ says:

    28 May28 May 21:03

    Gratefully 🙂

This article is closed to new comments. Feel free to ask your question in the HfP forums.