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Virgin Flying Club has fixed its website ….

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The Virgin Flying Club website has been down for over a week now.  The system has been totally down – even the call centre agents couldn’t access accounts or process redemptions.

I spoke to the Flying Club team over the weekend and they confirmed that it was nothing more sinister than a very messy IT failure.  We now have the first signs of life.

Virgin Flying Club working again

The Virgin Atlantic app is also working.  Here is my wife’s account, showing correctly:

AwardWallet is also able to access your account details again if you are signed up to that service.

(AwardWallet is the only miles and points tool that I use every day – and have done for a number of years.  AwardWallet allows you to store the log-in and password details for pretty much all of the loyalty programmes you are in, travel or not. You can log in to AwardWallet and it goes off and updates all of your ‘active’ balances immediately.  If you are not already a member of AwardWallet, you can sign up for free here.)

So ….. it looks like everything is returning to normal at Virgin Flying Club.  Conspiracy theorists will need to go back to discussing the moon landings or who killed JFK …….


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (November 2022)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 15,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

A generous earning rate for a free card at 0.75 points per £1 Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 30,000 Membership Rewards points, which convert into 30,000 Virgin Points.

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (36)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Chris Heyes says:

    Rob@ You saying someone from the World Heath Organization Killed JFK Has me worried did the same person go on the “Moon Landing” as well Confucius now lol
    A whole new debate opening up lol

  • Lisa de leeuw says:

    lots of miles no tier points?

  • Christy marks says:

    Very good news, I am particularly partial to travelling on Virgin Atlantic, though I always feel it’s a slight misnomer and rather inaccurate when travelling to any destination that doesn’t involve crossing the Atlantic. The great cabin crew and general ambience give off a really good vibe, I usually collect things on my flights and boast 8 pairs of the iconic salt and pepper pots, sadly these days they are in black plastic but still cheekily day stolen from virgin in them

    • guesswho2000 says:

      Re the slight misnomer, that’ll be corrected soon, VS have spent many years culling their network to focus solely on the UK/US ;o)

  • BP says:

    Can you transfer from Virgin to IHG online?

  • Dave Barron says:

    Conspiracy theories remark made me laugh out loud ha ha

  • raoul says:

    Glad its back! Still can’t add my flying club card to my apple wallet…. its so annoying- always says ‘unable to process your request’

  • Mark Vines says:

    Is it down again or is it just me? As of today I cannot log in and I cannot reset my password.

    • Rob says:

      Someone else just emailed me with the same question. No idea.

      • Mark Vines says:

        Thanks. I think it was down for a while and then I managed to get in. But I still cannot register it with Amex to transfer points across. According to Amex, Virgin are still having issues so redemption is suspended temporarily. Seems like the technical issues are not yet fully resolved.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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