Virgin Flying Club has fixed its website!

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The Virgin Flying Club website has been down for over a week now.  The system has been totally down – even the call centre agents couldn’t access accounts or process redemptions.

I spoke to the Flying Club team over the weekend and they confirmed that it was nothing more sinister than a very messy IT failure.  We now have the first signs of life!

The Virgin Atlantic website is still, as of 3.30pm, not showing Flying Club data:

Virgin Flying Club working again

EDIT: The website is now up and running too!

The Virgin Atlantic app is also working.  Here is my wife’s account, showing correctly:

AwardWallet is also able to access your account details again if you are signed up to that service.

(AwardWallet is the only miles and points tool that I use every day – and have done for a number of years.  AwardWallet allows you to store the log-in and password details for pretty much all of the loyalty programmes you are in, travel or not. You can log in to AwardWallet and it goes off and updates all of your ‘active’ balances immediately.  If you are not already a member of AwardWallet, you can sign up for free here.)

So ….. it looks like everything is returning to normal at Virgin Flying Club.  Conspiracy theorists will need to go back to discussing the moon landings or who killed JFK …….

Thanks to Dave for spotting this.

Virgin Flying Club fixes its IT problems

How to earn Virgin Atlantic miles from UK credit cards

As a reminder, there are various ways of earning Virgin Flying Club miles from UK credit cards.  Many cards also have generous sign-up bonuses!

Click here to read our detailed summary of all UK credit cards which earn Virgin Flying Club miles.  That page is regularly updated with the latest special offers and will still be accurate even if you are reading this article months after publication.

(Want to earn more Virgin Flying Club miles?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

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  1. I can access the app but recent miles that should have credited from my VA credit card last week aren’t showing. Hopefully only a matter of time.

    • stevenhp1987 says:


      I’ll give it a week or so in the hope it sorts it’s self out otherwise I’ll have to play ping-pong being bounced between Virgin Money & Flying Club.

    • Ditto – hopefully they’re now working through applying all the missing miles from the last few weeks…

    • Same here…

    • Rock Johnson says:

      It’s down again…

  2. Dallas 1pm, classic track about JFK.

  3. Freddy says:

    Conspiracy theorists will be back to discussing the true source of coronavirus, we all know the moon landings were fake

    • Ooof those partial crosshairs on the images and rippling flags on the moon

  4. philco says:

    The website is working sometimes. I got a login screen after about six attempts with different browsers and browser modes.

  5. My sources told me lord Lucan had ridden off on Shergar with the access codes.

  6. James says:

    I think conspiracy theorists is a bit harsh Rob.
    Look at BA, TalkTalk, EasyJet, Travelex….

    • Secret Squirrel says:

      Not working for me on Award Wallet – Server Communication error!

    • I was referring to those who thought the airline had gone bust and for some bizarre reason had blocked its frequent flyer programme whilst continuing to sell cash tickets ….

  7. Harry T says:

    That’s an impressive VFC balance!

  8. Must be a bug as my miles show a great deal lower than yours 😉

  9. Chris Heyes says:

    [email protected] You saying someone from the World Heath Organization Killed JFK Has me worried did the same person go on the “Moon Landing” as well Confucius now lol
    A whole new debate opening up lol

  10. Lisa de leeuw says:

    lots of miles no tier points?

  11. Christy marks says:

    Very good news, I am particularly partial to travelling on Virgin Atlantic, though I always feel it’s a slight misnomer and rather inaccurate when travelling to any destination that doesn’t involve crossing the Atlantic. The great cabin crew and general ambience give off a really good vibe, I usually collect things on my flights and boast 8 pairs of the iconic salt and pepper pots, sadly these days they are in black plastic but still cheekily day stolen from virgin in them

    • Re the slight misnomer, that’ll be corrected soon, VS have spent many years culling their network to focus solely on the UK/US ;o)

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