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Virgin Flying Club has fixed its website ….

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The Virgin Flying Club website has been down for over a week now.  The system has been totally down – even the call centre agents couldn’t access accounts or process redemptions.

I spoke to the Flying Club team over the weekend and they confirmed that it was nothing more sinister than a very messy IT failure.  We now have the first signs of life.

Virgin Flying Club working again

The Virgin Atlantic app is also working.  Here is my wife’s account, showing correctly:

AwardWallet is also able to access your account details again if you are signed up to that service.

(AwardWallet is the only miles and points tool that I use every day – and have done for a number of years.  AwardWallet allows you to store the log-in and password details for pretty much all of the loyalty programmes you are in, travel or not. You can log in to AwardWallet and it goes off and updates all of your ‘active’ balances immediately.  If you are not already a member of AwardWallet, you can sign up for free here.)

So ….. it looks like everything is returning to normal at Virgin Flying Club.  Conspiracy theorists will need to go back to discussing the moon landings or who killed JFK …….


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (December 2022)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 15,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

A generous earning rate for a free card at 0.75 points per £1 Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 30,000 Membership Rewards points, which convert into 30,000 Virgin Points.

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (36)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Nik says:

    I can access the app but recent miles that should have credited from my VA credit card last week aren’t showing. Hopefully only a matter of time.

    • stevenhp1987 says:

      +1

      I’ll give it a week or so in the hope it sorts it’s self out otherwise I’ll have to play ping-pong being bounced between Virgin Money & Flying Club.

      • stevenhp1987 says:

        They arrived this morning and have been backdated.

    • Alan says:

      Ditto – hopefully they’re now working through applying all the missing miles from the last few weeks…

    • Tim says:

      Same here…

    • Rock Johnson says:

      It’s down again…

  • Rob says:

    Dallas 1pm, classic track about JFK.

  • Freddy says:

    Conspiracy theorists will be back to discussing the true source of coronavirus, we all know the moon landings were fake

    • Josh says:

      Ooof those partial crosshairs on the images and rippling flags on the moon

  • philco says:

    The website is working sometimes. I got a login screen after about six attempts with different browsers and browser modes.

  • Sean says:

    My sources told me lord Lucan had ridden off on Shergar with the access codes.

  • James says:

    I think conspiracy theorists is a bit harsh Rob.
    Look at BA, TalkTalk, EasyJet, Travelex….

    • Secret Squirrel says:

      Not working for me on Award Wallet – Server Communication error!

    • Rob says:

      I was referring to those who thought the airline had gone bust and for some bizarre reason had blocked its frequent flyer programme whilst continuing to sell cash tickets ….

  • Harry T says:

    That’s an impressive VFC balance!

  • Matt says:

    Must be a bug as my miles show a great deal lower than yours 😉

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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