American Express recently launched a series of promotions to support holders of Business Platinum cards. We wrote about the Amex Business Platinum cashback deals here.
One of these was the offer of ‘£150 cashback on a £150 purchase from Dell’.
Whilst Dell was clearly hoping that you would use the money towards an expensive new computer, you are free to spend it on whatever you wish from a special Dell / Amex website. This means that you can put together a £150 package of travel luggage and computer accessories and get it for free.
However, it turned out that if you buy multiple items at the same time, Dell was charging each one separately on your American Express card if items were shipped in separate packages. The cashback promotion was NOT cumulative and did NOT pay out unless there is a single charge for £150+ onto your Amex Business card.
The best bit was that Dell would not allow you to return the items you bought because ‘business to business’ transactions are not covered by the laws allowing automatic refunds for online transactions.
Following our article, Amex has swung into action and fixed the problem. Amex dropped me a note on Wednesday to confirm:
The offer has now been changed so that cumulative transactions, totalling £150, trigger the cashback
Cardholders who have contacted Amex to complain about this should already have been credited with their missing cashback
Amex is combing through the accounts of all other Business Platinum cardholders who have spent at Dell recently and will manually apply the cashback if it is due
The offer runs until 27th August so, if you haven’t taken advantage yet (and I haven’t, to be honest) there is still time to place an order.
(Want to earn more miles and points from credit cards? Click here to visit our dedicated airline and hotel travel credit cards page or use the ‘Credit Cards Update’ link in the menu bar at the top of the page.)