You will now receive your Dell cashback from American Express Business Platinum

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• onlysuites says:

  3 Jul3 July 11:50

  Thanks Amex! Great service yet again!

• Fred (Your comment is awaiting moderation) says:

  3 Jul3 July 11:53

  Rob, whatever happened to your Currys in-store ‘£20 credit’ experiment?

  • Rob says:

    3 Jul3 July 12:03

    The central London ones are not open yet, or at least weren’t when I checked last week. A reader posted last week that he’d bought a gift card at an out of town one and it didn’t track.

• John Caribbean says:

  3 Jul3 July 12:11

  I’m on one of those Gatwick long hauls (Bermuda) in September. No lounge access would make my trip that bit less fun

  • Anna says:

    3 Jul3 July 12:38

    I briefly toyed with the idea of Bermuda as we have family there but opted for a staycation due to the government faffing around with making decisions on travel! Also from what I’ve read you gave to be tested every 3 or 4 days which would be annoying.

    • John Caribbean says:

      3 Jul3 July 14:47

      Thanks Anna, I’ll look into that testing carry on. A fluid situation I imagine

• 1nfrequent says:

  3 Jul3 July 12:40

  The Crowne Plaza at JFK still hasn’t refunded me for a stay I had booked in April. Been in contact with them several times but the only response was to tell me that my stay had indeed been cancelled. The IHG cancellation terms say to allow 90 days for the refund, which expires on Monday. Have sent them a final email but looks like I’ll be doing a cc chargeback on them. So frustrating. Every other IHG hotel I had booked was excellent and processed the refunds within 5 working days.

  1F

• r* says:

  3 Jul3 July 13:22

  I wouldnt trust ihg to honor anything lol. They let their hotels act like thieves and wont do a thing.

• Hotel-User says:

  3 Jul3 July 14:07

  If you think that IHG are bad with the refunds, you should try Accor. Every country different reasons not to refund. Only way is a CC chargeback. Amex stepped up to the plate on this for us.

• Julian says:

  3 Jul3 July 15:25

  Rob,

  Good to hear that the content of HeadForPoints articles sometimes causes Amex to swing in to action to fix their IT failings, even though as you have admitted to me you don’t seem to have any personal contact at Amex UK that you can directly approach by email or phone to get these things fixed. Although the subject matter in that case was Shop Small not being available in My Offers for my card.

  After trying pot luck calling Amex and finally getting a member of staff in Brighton and not the Philippinnes they were able to get Shop Small manually activated on my account, although as to why it wasn’t possible through My Offers there never seemed to be an explanation. However looking at who the Shop Small shops are (they are only the ones on the map with the correct symbol and not those in the shop list as that includes all Amex taking shops in the area) I still reckon I have my work cut out to fully take up the offer………..

• jek says:

  3 Jul3 July 16:07

  Anybody who fully understands the T&C of the Melia 50% more points offer? The T&C conditions say:
  “If you cancel a reservation with flexible conditions before December 30th, the points will be credited again in your account and available to be used for another booking.
  If you cancel a reservation with prepaid conditions before December 30th, the Bonus Points will expire.”
  However, it is not clear to me if the following conditions offered by Melia “If you cancel 7 day(s) before arrival or are a no-show, 1 night(s) charge as cancellation penalty will apply.” is considered a “flexible” condition that would re-deposit the bonus points into my account if I cancel more than a week before.
  I have tried to contact Melia, but as usual, received no reply.
  Anybody has thoughts on these T&Cs?

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