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When should you accept a British Airways ‘Future Travel Voucher’ instead of a refund?

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There is good news for some people (and only some) who took a British Airways ‘Future Travel Voucher’ when their flight was cancelled or they chose not to travel due to coronavirus.

In some cases, these vouchers can now be used online at ba.com without having to call British Airways.

The bad news is that only a small proportion of Future Travel Vouchers qualify.  It appears that:

the original flight booking must only have been for one person

…. travelling on a cash booking, not Avios

…. and who had not paid for seat selection or any other ancillary product

If this sounds like you, and you are sitting on a Future Travel Voucher, British Airways will be in touch soon.

UPDATE:  British Airways told us today that it will soon begin converting vouchers from flights where more than one passenger was travelling.  This will still only apply to cash bookings and not Avios tickets. 

Once BA has confirmed that your voucher has been amended, you can use it on ba.com.  This special page of ba.com explains how to spend the voucher.

When should you accept a BA 'Future Travel Voucher' instead of a refund

Can I use my new voucher on ba.com without restrictions?

Of course not, that would be too easy!

You are restricted to using one voucher per booking, although for most people that won’t be a problem.

There are 38 countries where e-vouchers will not be accepted for bookings – the list is here.  The majority, to be fair, are probably not on your travel list and a lot don’t even have BA flights (Falkland Islands!) but you could be caught out.

One upside is that anyone can use your voucher once it has been reissued.  Give it to a friend, sell it on eBay ….. you don’t need to travel.

Will the remaining Future Travel Vouchers be converted so they can be used online?

Realistically ….. I doubt it.

I cannot imagine that British Airways has the time, inclination or budget to write the software required that could take a voucher for (for example) a 2-4-1 flight in Club World to Thailand with paid seat selection and use it for a standard Avios First Class redemption to New York with no seat selection.  Such software would need to be capable of, possibly simultaneously, asking for or refunding excess cash and asking for or refunding excess Avios. I don’t see it happening.

When should you accept a BA 'Future Travel Voucher' instead of a refund

Is it ever worth taking a Future Travel Voucher if I need to cancel a flight?

Sometimes ……

As regular HFP readers will know, British Airways is desperately keen for you to take a Future Travel Voucher rather than a cash refund.  Anyone who wants a cash refund needs to ring up to ask for one, as refund functionality has been removed from ba.com.

In general, this is what I recommend.

Remember that – if you booked cash tickets for multiple people – each person would receive their own Future Travel Voucher if you went down that route.  This may not be convenient for you and may override other considerations listed below.  The lead booker does NOT receive a voucher covering the value of all of the tickets It is a different process for Avios bookings because the Avios obviously belong to the lead passenger.

Do you have a non-refundable cash flight booking which is still operating?

Take the Future Travel Voucher if you no longer wish to travel.  You have no other option.  However, wait until as late as possible in case BA decides to cancel the flight because of the reason below.

Do you have a non-refundable cash flight booking where the flight has been cancelled?

Ring British Airways and ask for your cash.  There is no benefit in taking the Future Travel Voucher.

Do you have an Avios flight booking which is still operating and with NO paid seat reservations and NO 2-4-1 voucher involved?

If you are willing to swallow the £35 cancellation fee per person, I would ring up BA and cancel your booking.  Personally I’d prefer the Avios and cash back in my account.  However, wait until the last minute in case the flight is cancelled for the reasons below. If you don’t want to pay the £35, take the Future Travel Voucher.

Do you have an Avios flight booking which is still operating but where you paid for seat reservations?

This is trickier.  If you voluntarily cancel for a refund, you pay the £35 per person cancellation fee and you LOSE the seat reservation fee you paid even though your Avios and taxes are returned.  Instead, I would take the Future Travel Voucher because your voucher will include a separate credit for the seat reservation fees, which can only be used against future seat reservations.  However, wait until the last minute in case the flight is cancelled for the reasons below.

Do you have an Avios flight booking which is still operating and which includes a BA Amex 2-4-1 voucher?

This is trickier.  If you voluntarily cancel for a refund, you pay the £35 per person cancellation fee.  Your Avios, taxes and 2-4-1 voucher are returned to you.  However, you need to consider whether you can re-use your 2-4-1 voucher before it expires.  If you take the Future Travel Voucher, your 2-4-1 voucher remains valid for flights completed by 30th April 2022 which gives you extra time to use it.  You will also save the £35 cancellation fee.

Do you have an Avios flight booking which has been cancelled? 

In this scenario, you should call BA and ask for your cash, Avios and any 2-4-1 voucher to be returned to you.  There is no cancellation fee to pay.  However, if your booking contained a 2-4-1 voucher which is nearing expiry, you may want to take the Future Travel Voucher as this keeps your 2-4-1 alive and you can rebook for flights completed by 30th April 2022.

If you have any further questions about Future Travel Vouchers, take a look at this page of ba.com.

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Comments (126)

  • Leo says:

    Made on On-Business redemption which is not needed. Flight still operating.
    Cancelled online and was offered (only) a FTV.
    What on earth is this? My £29.99 + 1,000 OB points? Cash element only?
    If the latter, am I entitled, now, to insist on a cash refund?

    • Lady London says:

      You are always entitled to your OB points and cash back in full on an OB booking. There is no point taking a voucher.

      The only worry is if those points have already expired or would expire too soon after you get them back (which is instant) to be re-used. In that case snd only that case, or perhaps if ancillary charges suchbas seat reservations would not be refundable, take the voucher.

      OB always used to answer their phone quickly in their opening hours so with a bit of luck that hasnt changed.

    • memesweeper says:

      LL is correct, unless you want a voucher to preserve expiring OB points, just ask for the refund.

      OB have messed up all my cancellations and changes in the last six weeks, so check and double check everything.

  • Adam says:

    Had 2 flights to Lima this May with a 241 voucher, and had paid for seat reservations. Flights cancelled and generally BA were being quite good (when I got through to them – I often found on the helpline not pressing option 1 or 2, etc at the first opportunity, would then give you a slightly different option menu, from which I’d get through more often than not).
    Still keen to do our trip, so we accepted an FTV in order to still use our 241 next year (by when it would have expired). Flights all changed ok, they promised the seats would be added on, but it didn’t happen. Called twice, they said they would add them there and then and email me within half an hour to confirm, but no confirmation nor any seats on my booking.
    It’s not allowing seat selection through manage my booking, and I’m hoping to avoid call centre queues again, but BA seat reservations are not cheap, so I think I might just have to get the kettle on and get ready for the incessant cycle of Délibes while on hold. Unless anyone has better suggestions?

  • Tim says:

    Thanks for info Rob, I was going to ask you if it was possible to redeem voucher online

  • Lady London says:

    I cant help thinking that this article would translate very well into a flowchart but Im too lazy to do it

  • Gavin says:

    Apologies if I’ve missed this elsewhere: basic question.

    How late can I cancel my BA Holiday before departure and claim a future travel voucher? It’s for 10 August (to Ibiza sadly).

  • xcalx says:

    I have an Avios booking using the Lloyds voucher LBA-LHR-BCN for November the LBA-LHR leg is cancelled. I am holding on to the booking until the cruise I have booked is cancelled for certain then I will contact the Avios team to cancel. The voucher will have expired months ago by the time I cancel. Will I get 6 months from date of cancelling or would it be 6 months from expiry date.
    Thanks

  • I’ve just received an email from BA saying that my Future Travel Voucher has now been converted into an e-voucher! I’m delighted that I can now book online instead of having to spend days on the phone.

  • ChrisC says:

    This is good news.

    Much easier for a lot of people to use them on line rather than calling up. Though when I did call to use one it was all very efficient but then again I had done my research and had the flight numbers etc of the flight I wanted ready to feed to the agent. The only complication was she needed to check the €-£ exchange rate.

    I know some people have complained about the cash refund button being taken away but that has saved a lot of people a lot of cash by stopping them cancelling when their flights are still operating and they get a full credit rather than just a refund the taxes and airport fees elements.

    I have a voucher from a flight that I cancelled but still operated. It meant I retained the full value Of £250 rather than just getting £50 odd back.

    BA has designed its systems to cover the vast majority of its passengers. HfP and flyer talk readers may be vocal but they are but a minute drop in the ocean of passenger numbers.

    • Rhys says:

      I don’t think removing the ability to request a refund online is actually in favour of the majority of passengers though……