Maximise your Avios, air miles and hotel points

Downgraded from First Class by British Airways? You could get a 75% refund.

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

In the last few days we’ve had a lot of questions regarding your rights if you find you have been downgraded on a flight.

The reason was the withdrawal of the Boeing 747 from the British Airways fleet which has reduced the number of First Class seats across the network.  British Airways has been downgrading many passengers who were booked in First Class on a 747 route, presumably in anticipation of replacing the aircraft with one without First.

Claiming British Airways downgrade compensation

Luckily, there are comprehensive consumer protection laws in place for such an eventuality. EC261 (and, from 2021, UK law) requires that airlines refund between 30% and 75% of your ticket cost if they downgrade you.

Here is the exact wording, from the EU law website.

Article 10: Upgrading and downgrading

1. If an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may not request any supplementary payment.

2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse

(a) 30 % of the price of the ticket for all flights of 1500 kilometres or less, or

(b) 50 % of the price of the ticket for all intra-Community flights of more than 1500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometres, or

(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.

Bear in mind that the refund only applies to the affected sectors.  If only the outbound flight of a return trip is downgraded, you are only eligible for a refund on that particular flight, not the booking as a whole.

Where the flights on a single booking are not priced individually, the refund will be based on a pro-rata calculation of the distance of the affected sector.

It gets slightly more complicated. In a 2016 ruling, the European Court of Justice found that the percentage refund applies only AFTER any relevant taxes:

“the price of the ticket to be taken into consideration for the purposes of determining the reimbursement owed to that passenger, where he is downgraded on a flight, is solely the price of the flight itself, to the exclusion of taxes and charges indicated on that ticket, as long as neither the requirement to pay those taxes and charges nor their amount depends on the class for which that ticket has been purchased.

I’ll admit the wording is a little confusing, but my (non-lawyer) understanding is that

the reimbursement excludes the taxes of the booking if the taxes remain unchanged, ie. a downgrade from first class to business class

the reimbursement includes the taxes if the downgrade changes the rate of taxation, ie. a downgrade from premium economy to economy, where economy taxes can still be charged

It is also unclear how the carrier surcharges that British Airways charges should be treated. As you’ll see from the examples below, these are often significantly higher than the taxes themselves.

Let’s take a look at some real-world examples

Here are the lowest fares in the next 12 months to New York in all cabins on British Airways. In brackets, I have added the taxes that British Airways charges and which you can see during the booking process (click on ‘Price Breakdown’ and then ‘Taxes, fees and carrier charges’ for a full breakdown) or in your e-ticket email.

First – £2343 (includes £245 taxes, £428 in ‘carrier imposed surcharges’)
Club World (business class) – £1302 (includes £249 taxes, £428 surcharges)
World Traveller Plus (premium economy) – £556 (includes £249 taxes, £138 surcharges)
World Traveller (economy) – £268 (includes £115 taxes, £148 surcharges)

Since London to New York is over 3,500 kilometres you are entitled to 75% of the original fare back. Unfortunately, taxes complicates this calculation, as some taxes vary by class of travel (such as APD) and some don’t.

For simplicity, I’ll treat the taxes as a lump sum, although you may want to make a more granular calculation.

This is the cost of your flight after you get your refund, assuming both legs are downgraded:

First to Club World: £769 (£1,573 refund)
Club World to World Traveller Plus: £512 (£789 refund)
World Traveller Plus to World Traveller: £225 (£330 refund)

In most cases, the net cost to you is less than the cheapest fares in your downgraded cabin.

This is especially true in premium classes, where a downgrade to Club World would be just over half of what you’d normally expect to pay. After receiving your compensation, your flights might be the cheapest you ever booked!

You should also bear in mind that these examples use the lowest fares available. Where you have booked higher fares the savings are likely to be greater as the taxes make up a smaller percentage of the overall cost.

The maths is less favourable across shorter distances. A typical return trip to Amsterdam, for example, is £64 in Euro Traveller (economy) and £160 in Club Europe (business class). Because London and Amsterdam are less than 1,500 kilometres apart you are only entitled to a 30% refund.

This would mean, for a downgrade from Club Europe, you are effectively paying £74 for an economy ticket that would otherwise have cost you £64. Not exactly ideal.

What about Avios redemptions?

The same regulations apply regardless of how the flight was paid for. British Airways may attempt to refund you the difference in Avios between the two cabins, but there is no clause in Article 10 to suggest that frequent flyer redemptions should be treated differently.

Whilst there has been no clear ruling on the matter, EC261 suggests that it is only taxes and not carrier imposed fees that are exempt from reimbursement.  Given the significant level of surcharges BA levies on Avios tickets you are likely entitled to 30%, 50% or 75% of both Avios AND a portion of the cash paid in surcharges.

Do I get to keep my luggage allowance or lounge access?

In short, maybe. Last year, British Airways offered this guidance internally when it flew an A350 without a First cabin to Dubai:

“Baggage allowance, lounge access, Tier points and Avios earned will be based on the cabin of travel not from the original ticketed flight.”

There is anecdotal evidence that you can call British Airways to protect your original baggage allowance, although neither EC261 nor BA’s own guidelines set this out in writing.

You are less likely to be able to access the lounge class of your original booking, although again there have been individual cases in which British Airways has done so.

Conclusion

Remember that for EC261 to apply you must be departing from an EU (or UK) airport on any airline, or arriving at an EU (or UK) airport on an EU airline.

EC261 will continue to apply after the Brexit transition period on 1st January 2021, as this will automatically be converted into UK law.

The easiest way to make your compensation claim is to call or email your airline directly. If you are claiming for a  downgraded British Airways flight you can do so here.

Comments (83)

  • DublinGooner says:

    O/T (but slightly related….)

    I booked LHR/HND returning KIX/LHR for next March via Avios, using a Lloyds Upgrade Voucher.

    BA have now cancelled the KIX/LHR return sector – and MMB is offering me a refund/voucher. I do need to be in Osaka around the scheduled departure date for family wedding reasons.

    As they have cancelled the return leg, can I ask Avios to rebook me onto Finnair KIX/HEL/LHR or JAL KIX/HND/LHR (The Finnair flight leaves 45 mins after my originally booked BA flight)

    What are my rights and BA/Avios’ responsibilities?

    Advice appreciated.

    • DublinGooner says:

      Should have said – flight booked in Club World.

    • Lady London says:

      You should be able to ask that and get that or something similar under EU261 rerouting rights. It’s your choice not BA’s whether you reroute or request refund.

      Just a slight query in my mind – BA is still running Tokyo and you are flying in to Tokyo so you may need to have your answer ready on why are you not prepared to fly back out of Tokyo since they’ve can celled Osaka.

      BA is likely to far prefer to put you on one of their own flights than even AY or JL which would be likely to be next preferably for them. So expect them to try this. I am pretty sure you are entitled to stick to the starting airport and the landing airport for each flight on your ticket (so technicaly decline to switch to Tokyo to come back) just be prepared to get hassle on this.

      Others may have better ideas.

    • pauldb says:

      This should be relatively painless because of the Japan/Siberian Joint Business Agreement that partners BA/IB/JL/AY on you route. The policy will let you reroute on to AY/JL. Here it is: https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines (under Cancelled Flight – BA/IB then Option 3).

      • DublinGooner says:

        I was hoping that would be the case – in reality, JAL would require a re-route via HND – so I’d probably end up on BA from HND in any case…

        As it happens, inbound to LHR timings are quite important (and quite tight – wedding related!) so the Finnair option is currently looking the best.

        Many thanks for the link pauldb – very useful!!

  • GillyDee says:

    So – just to be clear, you can only claim the 75% (Avios) after you’ve flown the flight? We’ve were downgraded for a flight next January over a week ago but no difference in the Avios used has been refunded…

    • Magarathea says:

      Hi GillyDee. Yes, you can only claim your 75% reimbursement after the flight. The difference in the Avios would be taken into account in the reimbursement if not already done. Your 75% reimbursement can be in cash. See my detailed comments at 22:33 yesterday.

  • Neil says:

    I’ve just had flights in May 2021 to Amman “downgraded” from Club World to Club Europe.

    I assume that as the booking class remains as “Business” that I just have to accept the change without compensation. Or do I have other options outside of cancelling?

    • Rob says:

      This has happened before. The courts treat it as a downgrade even if BA doesn’t. Only applies if you have a non-refundable cash ticket though.

  • Stephen Walker says:

    I have just fallen foul of this with my flatbed Club World from Amman to London next May just been downgraded to a CE on an A320 – whilst its a day flight, I am 6’6″ so there is a hell of a difference for me between CW and CE on a 5.5hr flight!
    I used an Avios redemption and a BA 241 voucher. Anyone have a view on whether I can try and get BA to bump me onto the RJ 787 instead which leaves a few hours later? There is award availability but obviously the 241 is normally BA only. Not sure if anyone knows any precedent for them suspending that at their discretion?