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Plaza Premium lounge reopens at London Heathrow Terminal 5

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There is some good news for anyone travelling through Heathrow Terminal 5 in the next few weeks.

The Plaza Premium lounge, which is by far the best of the two independent lounges in the terminal, has just reopened. The website states opening hours of 6am to 5pm.

Our last review of Plaza Premium Heathrow Terminal 5 is here.

Plaza Premium lounge in London Heathrow Terminal 5 reopens

The only snag is that the lounge does not accept Priority Pass or Lounge Club cards. It does accept DragonPass.

It also accepts American Express Platinum charge cards. Whilst the Priority Pass that comes with Platinum will not get you in, you WILL get in by showing The Platinum Card itself. This is due to a separate global deal that Amex has with Plaza Premium.

If you don’t have any of these cards, you can also book a slot for cash via the Plaza Premium website here.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (November 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (24)

  • The Savage Squirrel says:

    Interesting move. Given the impossibility of controlling Covid19 in India from here, I can’t see severe travel restrictions being lifted any time soon, and could easily see them being tightened. Who is going to fill this flight?

  • Catalan says:

    Rob, the aircraft pictured above is an ATR 42-500. The Saab aircraft in the Loganair fleet are an entirely different aircraft type.

  • S879 says:

    Thank you Rob! We will be heading to T5 in a couple of hours and when I looked on the PP app last night it wasn’t showing Plaza Premium and only Aspire. Looking forward to going to the Plaza Premium one.

    • Pete says:

      Why would the Plaza Premium ever show up on the Priority Pass app, when Priority Pass isn’t accepted there?

  • Matt says:

    Surely people booked with BA to IoM have re-routing rights from EU261? I don’t think BA can just give them a refund and forget about them.

    • Bill says:

      My thoughts exactly. I have a reservation on this route next June. I’ll wait it out …

    • Sukes says:

      The Faroe Islands, the Isle of Man and the Channel Islands are ‘third countries’ (ie non EU) within the territorial scope of EU261. So flights to IoM from London City would be covered by EU261 but not the return sector. Flights from IoM might be covered by IoM consumer legislation.

      • TGLoyalty says:

        But BA are an EU airline therefore it doesn’t matter if the country your are booked from is in the EU or not.

        • Lady London says:

          passengers with booked flights from IoM to anywhere on BA would have the right under EU261 to have BA rebook them on another airline free of charge. @TGLoyalty at the same time, do you think they could also choose a later date ?

      • Bill says:

        IOM to LCY is covered by EU261/2004

  • Michael C says:

    Arrgghhh…all my IOM points flights on a ridiculously expensive route suddenly disappear!!

  • Nathan says:

    Lounge Oddity vis-á-vis AMEX Platinum at ARN.
    Passing through Stockholm recently I had time just about enough time to visit the reduced hours Priority Pass accessible lounge – can’t remember the name, hardly worth the effort to, very basic and empty, no food other than crackers and cheese, no wine or spirits etc. – after walking past the branded ‘American Express Centurion Lounge’ offer as, unfortunately, I had left my card at home 🤦‍♂️

    It would appear not to be a lounge per se but an arrangement with the Pontus In The Air Brasserie; a similar arrangement to the PP arrangement with The Grain at LGW(?) and one that I’d not heard of before seeing the sign and neither does it appear on the website

    If flying out without status again, and even with, I will almost certainly head there as it has a good reputation.

  • Will T says:

    Did Virgin fly anywhere else in India before the pandemic? And if so, what is the likelihood they will restart those flights at some point in the future?

  • David S says:

    I sure hope all inbound passengers on those Virgin flights are tested for Coronavirus and that they all know they need to isolate for 14 days.

    • Lady London says:

      Except that Hong Kong has just suspended incoming Air India flights because too many people on them were arriving testing positive for Covid. Tve report I saw said 11 incoming passengers on one flight were positive.

      Not clear if Air India is not checking passengers enough, or if some certificates are forged or if labs in India arw unable to do accurate testing.

      • DB2020 says:

        Lady London,

        It is probably a combination of all the options you have stated. This comment will hopefully add some colour to the situation for you and other readers.

        Before Covid-19 became a thing in India, but was here in London and spreading without control, lots of Indian billionaires and multi-millionaires abandoned their second or third homes in Mayfair and flew back to New Delhi or Bombay / Mumbai. They arranged through their political connections to bypass the testing on arrival at the international airports in those cities.

        Once home, they ignored the quarantine requirements and went partying. The local press reported on specific cases where the returning nouveaux riches, the new elite of India, spread the virus by attending parties on the day that they arrived. Not just the young, but also older people.

        Unfortunately this resulted in prejudice against all foreigners stuck in the country when India closed its borders, who were tainted as the ‘phirang’ (yes the same word as is popular in Thailand, with Sanskrit language roots) that spread disease.

        The bigger question is whether this new elite of India will follow any quarantine requirements when flying to and from India opens up. Your guess is as good as mine, looking at the Hong Kong incident as an example.

        If they receive a call from the agency that monitors people arriving in the UK from non travel corridor countries, I imagine they will be spotted in Royal China Baker Street, shouting into their phones, in order to confirm as loudly as possible that they are where they are supposed to be. They believe that they are above the law and they can do whatever they like. Given the loose control here, the likelihood is that they will get away with it and see it as a reaffirmation of their superior status.

        They also give most law-abiding Indian citizens a bad reputation. They are the Dominic Cummings of their country.

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