Virgin Atlantic boosts services from Manchester to Barbados

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• Alexey says:

  12 Sep12 September 13:40

  OT – have anyone received tesco points for last pet insurance offer ?

  Still nothing in my account after few months

• BugAlugs says:

  12 Sep12 September 13:42

  Added the promo code to my Uber account, tool an uber to Heathrow , code not used. Have contact customer services for a refund.

• Harry T says:

  12 Sep12 September 13:46

  Used Uber last night and didn’t receive any £5 rebate/discount.

• Brian W says:

  12 Sep12 September 19:56

  I’ve asked Uber 4 times now to produce the terms and conditions of the offer and they simply reply with:

  “This promotion was valid only for the first 200,000 riders who use the code. As advised previously the promotion did not apply to this trip as it is no longer available. We are unable to retroactively apply it on this occasion”.

  Other than the atrocious use of tense and grammar, surly they are obliged to provide a copy of the terms of the offer even if it the terms did allow it to be removed? I firmly believe its wrong that my App still shows the offer as being valid and available.

  • Char char says:

    12 Sep12 September 20:04

    I’d be considering a complaint to ASA

  • Ron says:

    12 Sep12 September 23:19

    I got the same reply, also after 3 or 4 messages trying to escalate. False advertising!

    The offer still shows as active in my app. And conveniently they don’t acknowledge or respond to that fact in any messages.

    They are clearly using it to drive extra trips without paying the promotion.

• JohnT says:

  12 Sep12 September 20:26

  At least we now know about Uber, yuk! Once again the popularity of this site catching out “clever” marketing ploys.

  • Anuj says:

    12 Sep12 September 21:32

    This isn’t the first time they’ve done this. Their customer support is horrific. Once a driver took me to the wrong train station because uber’s built in map was wrong. They didn’t offer any compensation or even refund me the cost of the taxi. They’ve also done this voucher that applies but doesn’t come off before too.

    The final straw is them closing the support chat from their end forcefully despite me pressing the button to indicate my problem wasn’t resolved.

• Marco says:

  12 Sep12 September 23:33

  All that drama for £5? Guys, you fly in Business and First class and so much noise about £5 discount…. What can I say…

  • Peter K says:

    12 Sep12 September 23:47

    You’re forgetting the principle of the matter and whether or is the first time such a thing has occurred with the same company.

• Cheshire Pete says:

  13 Sep13 September 00:30

  I pretty much got the cold shoulder from Uber. As others have pointed out they just reply with answers which ignore much of what the reality is!

  The above is more annoying and unacceptable than the actual complaint, ie they applied the Promo then just decided not to deliver.

  I’ve basically washed my hands of them as it’s just atrocious behaviour. I wouldn’t waste anymore of my valuable time bothering with them over this.

• Char char says:

  13 Sep13 September 05:13

  They gave me referral credit in some random currency once and said I could only use it in that country despite having signed up in these UK and wouldn’t let me change it to gbp

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