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What did Alex Cruz say to the House of Commons Transport Committee yesterday?

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Yesterday Alex Cruz, Chairman and CEO of British Airways, appeared before the House of Commons Transport Select Committee to give evidence on ‘Coronavirus: Implications for Transport’.

This is the second time this year that British Airways has been grilled by MPs this year. In May, former IAG CEO Willie Walsh gave evidence in front of the same committee on behalf of British Airways.

It’s not clear why Walsh put himself forward at that time, given that the majority of questions were regarding British Airways and not IAG as a whole. This time, Alex Cruz was on the line and to respond to 2.5 hours of the committee’s insightful but occasionally meandering questioning.

Alex Cruz British Airways CEO

Much like in May, Alex Cruz had one particular message that he wanted to get across: that securing the future of British Airways would secure tens of thousands of British jobs.

The majority of his answers were framed in respect to one uncontestable fact. British Airways is currently operating at between 25% and 30% of 2019 capacity.

Last week, 187,000 passengers flew versus just under one million last year. Weekly changes to the travel corridors list, no testing solution at airports and APD were all ‘quite challenging’ for the airline. Cruz does not predict the ‘short term return of our passengers’ whilst these problems remain.

Alex Cruz Transport Select Committee

Fire and rehire off the table

Back in May, Willie Walsh steadfastly refused to respond to questions about the ongoing consultations with staff. Alex Cruz had a lot to say regarding potential redundancies at British Airways.

Whilst initial Section 188 paperwork indicated the potential for up to almost 13,000 staff redundancies, Cruz hopes it is closer to 10,000. 7,200 people have already left in July and August.

The good news is that initial proposal of ‘fire and rehire’ appears to have been avoided. Since the initial notification, progress has been made with the trade unions on changes to existing terms and conditions.

Cruz gave the impression that legacy and Mixed Fleet cabin crew will remain on separate contracts rather than becoming a unified fleet, although with far more similar terms and conditions than previously.

(One rumour is that legacy crew will NOT have a ‘stand down (with no pay)’ clause in their contracts – unlike Mixed Fleet – which means that Mixed Fleet will lose out if temporary working is required.)

This was welcomed by the committee. although ‘fire and rehire’ was likely only ever a worst-case scenario that BA used as a blunt instrument.

Alex Cruz said that the new agreements will have a maximum pay reduction of 15% for legacy crew when taking into account basic pay and allowances. This is significantly lower than the 70% pay cuts that Unite and GMB said would be the case for some staff in their very public BA Betrayal campaign.

The majority of these changes have either been agreed or are currently out to ballot.

Permanent changes to contracts

When questioned whether permanent changes to pay, terms and conditions were necessary versus temporary solutions, Cruz insisted that the only way to guarantee the survival of British Airways – and therefore British jobs – in the long term was to make permanent changes to staff working conditions.

This is on the basis that the Covid-19 pandemic is significantly more severe than both 9/11 and the 2008 financial crisis, from which business travel still hadn’t recovered by 2019.

Cruz argues that “all the data points to permanent changes” in the aviation industry and that temporary pay cuts would simply be kicking the can down the road.

Management have also taken haircuts, with 5% to 20% pay cuts depending on seniority. Cruz himself took a 33% pay cut and has not received a performance bonus for 2019, with likely ‘no bonuses for many years to come’.

Cruz DID manage to avoid answering the question of whether management would face permanent changes to their pay and conditions.

British Airways Gatwick Airport narrow

London Gatwick

No decision has been made about Gatwick yet, with British Airways taking a ‘wait and see’ approach to demand. At present a limited number of Caribbean flights are taking place, with short haul consolidated at Heathrow.

Heathrow Covid-19 testing

Travel corridors, testing and APD

Looking to the future, Cruz singled out three specific issues that are extremely disruptive to rebuilding the British Airways network. The lack of significant regional considerations was also a problem, although the Government did give regional guidance for seven Greek islands last week.

In particular, a regional approach to testing would be necessary to re-open travel with BA’s largest market, the United States. “We cannot wait for the last US state to reach the correct levels”.

As expected, Cruz called the last minute changes to travel corridors “incredibly disruptive” and called on the Government to implement a testing regime for arrivals in the UK.

He said that British Airways would be willing to help in any way it could to set up test trial between London and New York, the most profitable airline route in the world.

BA has been lobbying Government with other industry bodies to move towards a scheme involving two tests: once on arrival and once five days later.

Regarding APD, Cruz suggested it was not right that a domestic flight was taxed more highly than an international flight due to Air Passenger Duty being levied on both legs.


There was also some discussion regarding the rollover of the slot waiver into the winter season and whether this would simply encourage slot-sitting.

British Airways is currently using around 20% to 30% of its total slots, or 12.5% of total Heathrow slot capacity.

Cruz is hopeful for slot relief this winter and “possibly for the summer season next year” which is further in advance than most of the discussions I have seen on the issue.

Fundamentally, however, Cruz defended BA’s slots by arguing that if the Government were to strip the airline of some of its slots it would effectively be destroying British jobs.

Cruz cited the fact that 95% of slots re-allocated in the last 3.5 years have gone to foreign airlines, with 83% going to Chinese carriers. The implication was clear: protect British Airways and British jobs or risk surrendering UK routes to foreign carriers.


Whilst the heat regarding refunds has begun to subside, the committee did briefly delve into the subject.

As of last week, British Airways has processed a total of 2.1 million refunds and 1.6 million Future Travel Vouchers.

When grilled why refunds could only be processed over the phone, Alex Cruz argued that “complex itineraries” meant they could not automate the process: “the only way we can do that is face to face or over the phone”.

To be perfectly honest, it would have been good to see the MPs grill Cruz a little harder on this topic rather than let him get away with this lazy and deceptive answer. The BA website had no difficulty in processing refunds before March 2020.


There was very little that was new here, despite 2.5 hours of discussion. It was a more conciliatory session than the one with Willie Walsh, which is more in keeping with Cruz’s own personality and approach.


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Comments (54)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • ChrisC says:

    Given the general opacity of airline fares I have little confidence that If APD was reduced that it would actually feed into lower prices instead of BA pocketing it by increasing the base fare element.

    • Dev says:

      Bit like WH Smith’s and gang pocketing the VAT when they ask for your boarding pass (sounding as if it’s mandatory) when buying a bottle of water!

      • Mawalt says:

        I also find that annoying so never show my boarding pass (except duty free stores which is the only place where it’s really required).

        Most people don’t realise BPs are not needed elsewhere so they are taken advantage of (well, on ex-EEA flights anyway).

        • Andrew says:

          “taken advantage of” is a bit strong. You’re going to pay the same price regardless.

          • jc says:

            Being taken advantage of doesn’t have to be to your detriment I don’t think? They’re taking advantage of your boarding pass to enable them to pay less tax themselves. (Also you’re paying the price of the time/energy retrieving it.)

          • Chrisasaurus says:

            One can argue that since public services are funded through direct and indirect taxation, any reduction in the VAT contributed in the transactions described requires either higher contributions elsewhere or reduced spending, either of which have a cost

  • Goldmember says:

    I can quash your rumour that legacy crew do have a 6 week stand down on zero pay clause in their revised proposed conditions. They’re not exempt from this by any means and will bring Worldwide and Eurofleet in line with that of Mixed Fleet in this respect. There’s a whole host of other conditions that have been negotiated on. Some good, some not so good. BASSA members are largely expected to accept these conditions that have been proposed by midnight tonight and the announcement to the ballot announced on Monday.

  • Andrew says:

    Re refunds/changes: I can confirm that all Avios bookings booked under Booking with Confidence can be changed without a fee, whether they are BA flights or partner airlines. I rang yesterday to change a Cathay flight I had booked for February to April and subject to Avios availability, this was done without a fee.I could also have taken a FTV.

  • MD says:

    Rob, was there any discussion about a bailout?

    • MD says:

      Sorry, Rhys! 😊

    • Rhys says:

      No, although comparisons were made between BA not taking massive bailouts vs other European airlines getting billions

      • Novice says:

        @Rhys, this is OT but I wanted HfP to see this comment. I really think you should have a ‘report comment’ link on comments as some commenters here think it is ok to constantly bash someone in comments. @Peter North seems to always reply on my comments and everything he says is always irrelevant to the article and also personal judgments on my character/experiences. By not having comments rules of being civilised, you are not encouraging a person like me to comment. This place doesn’t feel welcoming sometimes. I can take debates, disagreements etc. but I don’t tolerate anyone making personal judgements.

        • Rob says:

          Comments which represent personal attacks on others are deleted where we see them. We do not delete comments which attack someone else’s opinions. The line between the two can be difficult sometimes.

        • Rhys says:

          We have an unwritten rule that all comments should be civilised and we do try our best to moderate in this context. It can be a fine line to balance, but I always delete personal attacks if I see them. If you have wider concerns you can always email Rob or me with examples.

          • Novice says:

            Most comments are opinions and agreements/disagreements but I have a habit of checking back on my comments to see if there has been a reply and it’s just some individuals (named in initial post) who think they can just comment about me personally.

            I still think it would be easier for you too; if you had a red flag 🚩 to report a comment instead of you having to constantly read through comments to check.

  • Mark says:

    This was the second time that the select committee had to put pressure on BA regarding the delay in refunds and yet again squandered the opportunity to get an honest answer. If these are supposed to be experts asking the questions why on earth did they not prep up before questioning Cruz. The automated BA booking system was able to action refunds before the crisis, so what has changed.. simply BA wants to hang on to the money, presumably to earn some interest rather than retain customer loyalty. The question that should have Ben asked was…When will the automated refund system be switched back on again?

    • TGLoyalty says:

      To boost their piss poor cashflow rather than to earn interest.

      They are using your money to pay their suppliers, futures liabilities etc

    • Nick says:

      Only part of the refunds story is to try to keep hold of customers’ money – and even then they don’t try very hard, with call agents processing it with a minimum of fuss (unlike most other airlines). The other part is that customers whose flights weren’t cancelled thought they should get a full refund just because they didn’t want to travel any more – but the website processed these as ‘tax only refunds’ and people got angry as a result. By turning it off they can make sure this doesn’t become a PR issue.

      • TGLoyalty says:

        It doesn’t explain why the option to refund avios bookings was turned off.

        • Lady London says:

          And turned off again when a workround to access the refunds request part of the website was found.

    • DerekH says:

      Probably when there aren’t hundreds of thousands of oeople all trying to get a refund at once.

  • Nick_C says:

    “What did Alex Cruz say to the House of Commons Transport Committee yesterday?”

    Was it “Show Me The ******* Money”?

    • Josh says:

      Whoever signed off on that “money” slide should have been given the heave ho…

  • Andrew says:

    He lies! They are pressing on with new contracts. My partner has to sign a new (and as yet incomplete) contract by Saturday or be made redundant.

    • Nick says:

      Having a different contract is not ‘fire and rehire’. There is no automatic entitlement to the same contract for life.

  • Alex says:

    Management have also taken haircuts, with 5% to 20% pay cuts depending on seniority. Just wondering whether the reference to ‘haircuts’ is deliberate?

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