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Goodbye Virgin Flying Club miles …. hello Virgin Points

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Virgin Atlantic and Virgin Red have launched the first stage of the new Virgin Group-wide loyalty scheme today.

From today, Virgin Flying Club miles are known as Virgin Points.

Virgin Points becomes the currency of Virgin Flying Club. The Virgin Flying Club brand is not going anywhere.

This is, for now, purely a cosmetic change. 1 Virgin Point is exactly the same as 1 Virgin Flying Club mile used to be. You earn the same and spend the same.

As part of the switch, Virgin Points is moving to ‘no expiry’. It was always very unlikely that your Virgin Flying Club miles would expire, given that it required no earn or burn activity for three years, but ‘no expiry’ is now formalised.

What happens in the future?

This is stage one of an ambitious plan to create a Virgin Group-wide loyalty scheme. Coming soon, you will be able to earn and spend Virgin Points across a range of Virgin-branded companies.

In the UK, this potentially means Virgin Media and Virgin Active if they have chosen to get involved, as well as smaller ventures such as Virgin Wines.

We may also interesting opportunities from Virgin Voyages and Virgin Hotels.

Virgin Red supplied us with some surprisingly un-cheesy quotes:

Kelly Best, Chief Marketing Officer for Virgin Red, says:

“Virgin Points – the new reward currency for Virgin companies – has launched today.  This is in preparation for the launch of Virgin Red, a new Virgin-wide rewards club which will be revealed soon. Unlike other loyalty programmes where points vanish, our points have no use-by-date – so no matter what life throws at our members, Virgin Points can be used whenever they want.  

“Because Virgin Points will eventually be the currency used across all of the different Virgin companies, Flying Club miles have been rebranded to Virgin Points today. This rebrand doesn’t change how existing Flying Club members can collect or spend points around the globe – except that members can relax safe in the knowledge that Virgin Points will never expire.”

Siobhan Fitzpatrick, Chief Digital & Marketing Officer at Virgin Atlantic, said:

“We’re committed to supporting our most loyal members and creating opportunities for them to enjoy their hard-earned rewards. Flying Club miles have now changed to Virgin Points, which unlike currencies in other loyalty programmes, will never expire. This means members can build up their Virgin Points balance, for as long as they want, and redeem at their leisure, now or in the future.

Virgin Points have exactly the same value as miles and members can continue to earn and redeem these across Virgin Atlantic, Delta and other partners as they do today, as well as collect tier points. The change in currency provides greater peace of mind for our members and paves the way for an expanded range of ways to earn and spend Virgin Points. To mark this milestone and reward our members as they plot their future travel plans, we’re offering double Virgin Points on every Virgin Atlantic flight booked directly with us by 1st October 2020.

Double points?

Yes. You can earn double Virgin Points on all Virgin Atlantic flights, in all classes, booked between today and 1st October.

Flights must be booked directly on the Virgin Atlantic or Virgin Holidays websites, or via the call centre, to qualify.

Flights must be Virgin Atlantic operated, not codeshares. There is no deadline for when the flight must be taken. There is no tier point bonus.

You can see full details of the double points offer on the Virgin Atlantic website here.

Conclusion

It’s good to finally see some movement with Virgin Red after delays. Today’s move doesn’t have any real impact for most members, however.

The real changes will come when we start to see new earning and spending partners coming on board in the future. We will share these developments as we get them.


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (July 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

The Platinum Card from American Express

40,000 bonus points AND (to 27th August) £400 to spend at Amex Travel Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (53)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Johnny Tabasco says:

    So, what comes first ? Devaluation or bankruptcy ?

    • Rob says:

      If the airline goes bust, points would presumably be revalued immediately to give around 1/100th of a penny per point instead of the current 0.55p. Exact amount would depend on how much cash Red had in the bank.

  • BJ says:

    If it anything like Virgin Red and the app today it is all going to be so trashy. I hope they bin what they have got and start again with something slick and simple instead of the gimmicky nonsense they already have.

  • Adam says:

    Double points on flights ending 1st Oct – typo or do I need to get my skates on?!

    • David says:

      “we’re offering double Virgin Points on every Virgin Atlantic flight booked directly with us by 1st October 2020.” So, you just have to booked by next Thursday.

    • Rob says:

      On bookings by 1st October

    • Adam says:

      Ah I think I’ve found why I’m confused. I thought it ended 31st Oct (hence my mild panic), but it seems there is a blanket 2x offer ending 1st Oct, and a separate 2x offer ending 31st Oct for credit card holders. Didn’t spot the distinction at first.

  • AndyW says:

    If I made a booking on Virgin, and they did go under before I fly, would I get any protection paying on a credit card? Would be a miles booking with an upgrade voucher, which makes it super value if It happens, hence my temptation to book vs elsewhere.

    • Rob says:

      Your cash element would be covered. Arguably you can take Visa/Mastercard to court and demand they put you fully back into the original position you should have been in – ie a fully flexible business class ticket to wherever – but good luck with that, even though under the letter of the law you should get it.

      • AndyW says:

        Thanks Rob. I am realistic. If I could get the cash back in that scenario I would consider it a decent outcome. With the changes to the reward voucher I really hope Virgin keep going because there is serious value to be had (of course I also want them to keep going for the sake of all their employees etc, not just my selfish reasons!)

      • Chrisasaurus says:

        The case has been made that you’d take your card provider via s75 and there’s something in it I’d have said – but, I’m not Volunteering to be first either…

  • Max says:

    The Virgin Red app has never worked properly for me, it can’t find my Virgin accounts and offers nothing of interest. Hopefully they’ll redesign the whole system.

  • Jonathan says:

    Slightly OT but relevant: I requested a transfer of virgin miles to Hilton H at start of Aug by text method. They went straight away but haven’t turned up yet. I’ve texted again but just had a holding message & no further response. Anyone else had this or know how to escalate?

  • Brian says:

    OT: Anyone been requesting refund from VA been offered a companion voucher, cabin upgrade or clubhouse entry if you choose to rebook rather than refund?

    Sounds like a fair deal to be if they don’t go bust.

  • Fenny says:

    I really don’t care what they call them – they can call them Spot if they want to – as long as I can still use them to go somewhere when somewhere is open for me to go to. I’m pretty sure the trip I was planning to Oz via Japan next April is no longer feasible. If they go bust in the meantime, I shall be miffed.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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