British Airways has once again changed its ‘Book with Confidence’ policy.
This latest change covers bookings made before 3rd March. There are no new changes for bookings made on or after 3rd March.
Full details are on ba.com here.
What has changed if you booked before coronavirus?
If you booked before 3rd March 2020, you can now change your booking for another date, or request a Future Travel Voucher, as long as your outbound flight is due to be taken by 10th January 2021.
The previous deadline was 31st October 2020.
You will need to pay any fare difference if you change your dates.
What is the position for other travellers?
The current policy waives the change fee for new bookings made from 3rd March for travel due to be completed by 31st August 2021.
You will have to pay any difference in fare, however.
Alternatively, you can exchange the value of your ticket for a Future Travel Voucher valid until 30th April 2022. Remember that, for bookings made purely with cash and with no Avios element, these vouchers now come as an eVoucher and can be used online without having to call British Airways.
Note that there is a difference here:
Booked before 3rd March? You can change your flight, or request a voucher, if you are beginning your trip on or before 10th January 2021
Booked on or after 3rd March? You can change your flight, or request a voucher, if you are due to complete your travel by 31st August 2021
In reality, the gap here is now very narrow. The only people in limbo are those who booked in the final few weeks before 3rd March for travel right at the edge of the 355 day booking window.
The number of people in this position holding cash tickets (Avios tickets are refundable anyway) will be tiny. So tiny, in fact, that I don’t understand why British Airways doesn’t merge the two policies into one. The situation is more complex now than it needs to be.
Remember that British Airways is legally required to offer a full cash refund if it cancels flights. Before requesting a refund via a travel voucher, you may prefer to wait to see if your flight is cancelled, allowing you to ask for cash.
Full details of the ‘Book with Confidence’ guarantee are on ba.com here.