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British Airways changes its ‘Book with Confidence’ policy (again)

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British Airways has once again changed its ‘Book with Confidence’ policy

All deadline dates have now been removed.  It seems that BA has decided that the August 2021 deadline was putting people off from booking for later in the year or for Christmas.

Full details are on ba.com here.

British Airways Book with Confidence extended

What has changed if you booked before coronavirus?

If you booked before 3rd March 2020, you can request a Future Travel Voucher as long as your outbound flight is due to be taken by 28th February 2021.  You can also change the date of your trip, subject to the payment of any fare difference.

The previous deadline was January.  People who booked ski holidays for February half-term are now covered.

What is the position for all other travellers?

The current policy waives the change fee for new bookings made from 3rd March 2020 for travel at any date in the future.

You can change the date, the destination, or both.  You will have to pay any difference in fare, however.

Alternatively, you can exchange the value of your ticket for a Future Travel Voucher valid until 30th April 2022.  You can do this at any time and for any reason.

Remember that, for bookings made purely with cash and with no Avios element, these vouchers now come as an eVoucher and can be used online without having to call British Airways.

There was previously a ‘travel by’ deadline of 31st August 2021, beyond which BA was not willing to guarantee the ability to change your flights or take a voucher.

British Airways book with confidence extended

Remember that British Airways is legally required to offer a full cash refund if it cancels flights.  Before requesting a refund via a travel voucher, you may prefer to wait to see if your flight is cancelled, allowing you to ask for cash.

Will the Future Travel Voucher deadline be extended?

This is the next question that British Airways will need to grapple with.  When it started giving out vouchers, putting a ‘travel by’ deadline of 30th April 2022 seemed generous. 

Even if you believe that travel restrictions from the UK will be lifted in a few months, it is unlikely that many of BA’s top long-haul destinations will be welcoming tourists for some time to come.

Full details of the ‘Book with Confidence’ guarantee are on ba.com here.


how to earn avios from credit cards

How to earn Avios from UK credit cards (February 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

If you have a small business, we especially recommend Capital On Cap’s Visa card which comes with a generous bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (81)

  • David C says:

    Hey Rob, I totally agree with you with the last section about the voucher deadline, I am not booking some trips because of a worry that even 30 April 2022 is too soon, considering the government say they are thinking everyone will be vaccinated by end of September, that leaves only 7 months to use. Plus other countries may not let us in, considering their vaccination schedule and infection rate.

    • Alex Sm says:

      This vaccination deadline will fall very soon given what we hear from the news. You need to be in Israel, China or Russia to get vaccinated any time soon

  • Feargus says:

    How does the Book with Confidence policy apply to flights booked with Avios. If I decide to cancel, but the flight still goes ahead, do I get the Avios back and the cancellation fee in a voucher (it is a Reward Flight Saver so £35), or does the normal policy apply so I lose the £35? If this is the case then I feel that there is more flexibility with a cash booking, as a BA voucher is likely to be used.

    • memesweeper says:

      You get the Avios and the fees into the voucher. No £35 lost

      • Tony says:

        I’ve found out first hand however that these avios ftv’s aren’t all that straightforward to redeem given the way they are held on the system. However you do retain the option of taking the ftv’s then deciding at some stage after that to tip back into Avios and pay the maximum £35 per ticket cancellation fee.

  • A says:

    Thoughts on whether BA is likely to additionally incentivise holiday bookings before the end of their current sale? Prior to 12 Jan they had “extra £100 off”; does anyone have a view on whether or not they’re likely to do so again at any point prior to 2 Feb?

  • Josh O says:

    I purchased a one way RFS ticket from London to Berlin in the avios sale – in October 2020, I think. The flight was for before Xmas but it was cancelled by BA and I moved the dates to 8th Feb. I won’t be going but it seems likely the flight on 8th Feb will go ahead, as I have later flights to the same destination that have been cancelled.
    Obviously I could move the date initially for free due to BA cancelling.
    Presumably if I try to move it again I will be liable for the additional avios, which will essentially be “the difference in fare”?
    Ideally I’d like to choose another date much further into the future, to avoid the extra avios.
    I understand I can take a FTV but that route will also involve extra avios, when I rebook.
    Is my understanding correct?

    • The real John says:

      Reports on FT say that you can rebook for the same price until the end of the original offer which was end of June.

      If one agent disagrees try again later

    • Jonathan says:

      You’ve had your 1 involuntary change I’m afraid so the previous cancellation is irrelevant now.

      It’s either an FTV or date change with fare difference unless BA make further cancellations although agree this is relatively unlikely now.

    • kitten says:

      you are correct. It’s now about who blinks first.

      I’d run it up to 12 hrs before the flight before taking an FTV as there’s some chance it still cancels.

  • Ruth says:

    If I cancel a 241 booking to Canada for July will I get the fees and the voucher back or will I be forced to accept a FTV? If I get the voucher back will it be extended?

    • Jonathan says:

      You’ll get fees & Avios back if you pay the £35pp cancellation fee.

      An FTV will avoid the fees but it’s crystal ball territory as to whether these will be extended beyond April 22. I would say there is less impetus for BA to extend these currently vs the Book With Confidence August deadline.

      BA may well cancel your flights though giving you more flexibility so I’d sit tight for now unless you need the Avios & voucher for another booking?

    • Jill ( Kinkell) says:

      Voucher and fees back minus £35 pp.

      • Den says:

        Cancelling a reward flight booking and only losing £35 per person is a good deal. I have 2 Bus returns to Antigua booked for Nov that I booked last year before all the vaccine news broke. Losing £75 but getting the rest as a cash refund is a small price to pay! If it gets much worse – will BA go bust!

  • Gavin says:

    A word of warning.

    I took a FTV for an Avios booking last year: 30k avios + £50; tried to apply this last week to a new Companion voucher booking but they wouldn’t allow me to without losing the £50 booking fee.

    Both bookings were for me and my partner; Avios taken from our household account. Because I had made the original booking, the FTV was assigned to me; my partner had the 2-4-1 BAPP voucher on her account so had to make the new booking.

    Both operators agreed this wasn’t the intention of the FTV policy but appealed up the chain and got a hard no. In the end I had to cancel my FTV, lose the £50, get the Avios proportionately refunded to each of us and then start from scratch.

  • Andrew says:

    I had a booking which I cancelled for a FTV and booked another flight. If the new flight gets cancelled by BA, do I get a cash refund or just another FTV? As it’s an Avios booking and if I want to cancel and I’m willing to take the £35 hit, can I take the Avios back and cash back even though it spent some time as a FTV?

    • Tony says:

      My experience is yes, an avios FTV can be tipped back to avios for a £35 max cancellation fee.

      That was for a flight which was still running but I could no longer take.

    • kitten says:

      if ba cancels you get full rights again ie free of charge move to new date of your choice, or refund or (worst choice usually ) FTV.

  • Ro says:

    Hi,
    Ba cancelled my fligth next month to Turin that I booked with Avios and 2 pounds cash. Will they still charge me 35p to get my avios back? thanks! I´m a bit confused…

    • Andrew says:

      You will get all your Avios and your £2 back as they cancelled it. If they hadn’t, and you chose not to fly you would get all your Avios back and just lose the £2.

    • kitten says:

      and as ba cancelled your flight you can reroute to another date and you do in fact have this right even if it is would mean ba would be responsible for flying you on another airline.

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