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Marriott fined £18.4 million for UK hotel data breach

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Marriott’s fine for the 2014 data breach at Starwood Hotels & Resorts, which Marriott later acquired, was fixed at £18.4 million yesterday by the Information Commissioners Office.

Like the British Airways data breach fine which was fixed at £20 million two weeks ago, this is substantially lower than the £99 million fine that the ICO first threatened.

Marriott fined £18.4 million for UK data breach

Whilst the breach began in 2014, two years before Marriott purchased the company, the ICO noted that Marriott failed to spot it until 2018.

339 million data records globally were stolen, containing some or all of:

  • names
  • email addresses
  • phone numbers
  • passport numbers
  • arrival and departure information
  • loyalty programme number

Marriott isn’t off the hook yet. Similar penalties are likely to be imposed in other jurisdictions around the world.


Mariott Bonvoy American Express credit card

How to earn Marriott Bonvoy points from UK credit cards (January 2021)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses!

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year. You can apply here.

American Express Marriott Bonvoy credit card

Marriott Bonvoy American Express

20,000 points sign-up bonus and 15 elite night credits Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold Elite status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Gold, Shangri-La Golden Circle Jade and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

You can also earn American Express Membership Rewards points with American Express Gold (20,000 bonus points), the American Express Rewards Credit Card (5,000 bonus points) and – for small business owners – American Express Business Gold (20,000 bonus points) and Business Platinum (40,000 bonus points).

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (46)

  • Algor says:

    I wonder at what time rates will go up 🙂

    Ibis Styles London Kensington still at £17.10

  • Colin MacKinnon says:

    At a time when we are being paid to stay in London hotels, is it not shooting oneself in the foot to book a hotel with a 30-day cancellation period? Which planet do these hotels live on – I can’t get Covid- compliant insurance for a stay in, say, Cornwall, so why would I book a 30-day cancellation deal?

  • Chrisasaurus says:

    I’m assuming that ‘within 30 days’ cancellation actually means the opposite of within?

    • ChrisC says:

      It is strange wording in the article but doing a dummy booking it says

      “ Non refundable if cancelled within 30 days of arrival”

      And that’s in the ‘rate details’ tab which you need to click on.

      Personally – because it’s so different from IHG policy – I think it needs to be shown on the page where you select which points / points & cash option you want and highlighted more.

      • ChrisC says:

        I see Rob has edited the sentence on cancellations and refunds to make it clearer what the policy is

  • vol says:

    Well….let’s give this a try.

    All going to plan, it’s less than twenty quid with the possibility of being fed in the morning.

    For that reason, I’m in 😁

    • Lady London says:

      I stayed there for 3 days in August – at much higher price and no promo grrrr. Needed somewhere short notice and know the area well so I took a chance.

      The breakfast in a bag is fine.
      The area is a bit risky covid-wise I would say. Apparently numbers of people staying there spent their evenings in packed drinking places around there with no social distancing and rolled back into the hotel drunk. I did not feel particularly safe in the lift.

      I was certainly a lot more nervous about staying in that hotel and that area than the other hotels I stayed in in August and September.

  • Dubious says:

    Don’t expect much for the breakfast. I stayed at that hotel 2 years ago, a night before attending a training course elsewhere in London. The breakfast was passable – slightly soft cornflakes (I’m not sure they were branded) and toast.

    Nothing to write home about. The room wasn’t as nice as the one in the picture.

    • Polly says:

      Yes, but if you are visiting the museums with general free entry tkts on a budget, it’s a nice idea, they can always buy a proper lunch later…but as a last minute idea it’s fine for the youngsters..

    • southlondonphil says:

      Right now because of Covid the breakfast at Ibis Styles London Kensington is a ‘go’ bag with a croissant, muffin, juice box and an apple that yo collect from reception.

      • Lady London says:

        You get coffee too. TBH it was really OK and not that far.from the quality you’d get in other IBIS Styles in the UK and comparable contents to what I’ve had in several HIX’s, apart from it being in a bag.

  • Jil says:

    Looking at the picture the hotel room is tiny!

  • Wally1976 says:

    Crikey, I thought we did well, stayed at the Holiday Inn Express Hammersmith Sunday to Tuesday for £30 a night including breakfast for all 4 of us, free parking, a welcome drink (as gold member) and a few IHG points too! I felt like I was robbing them! There are truly some amazing deals to be had at the moment. If anyone’s interested in that hotel, I’ve done a review on Trip Advisor.

    • John Caribbean says:

      Is the parking free? The write up on the IHG app isn’t clear on pricing but implies it is closed

      • Wally1976 says:

        When we were there it was free but the guy on the desk did imply that that was temporary. If you email the hotel on
        [email protected] they will confirm the parking situation.

        Parking space was very limited (about 15 spaces). We had no trouble getting a space at noon on a Sunday (and didn’t move the car until we left on Tuesday afternoon) but there were times during our visit when it looked full.

        One other thing, as gold members we were offered a late checkout at 2pm.

  • Secret Squirrel says:

    Accor points IMO are not worth face value. You can regularly find the same rooms via an OTA up to 30% cheaper these days.