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Marriott fined £18.4 million for UK hotel data breach

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Marriott’s fine for the 2014 data breach at Starwood Hotels & Resorts, which Marriott later acquired, was fixed at £18.4 million yesterday by the Information Commissioners Office.

Like the British Airways data breach fine which was fixed at £20 million two weeks ago, this is substantially lower than the £99 million fine that the ICO first threatened.

Marriott fined £18.4 million for UK data breach

Whilst the breach began in 2014, two years before Marriott purchased the company, the ICO noted that Marriott failed to spot it until 2018.

339 million data records globally were stolen, containing some or all of:

  • names
  • email addresses
  • phone numbers
  • passport numbers
  • arrival and departure information
  • loyalty programme number

Marriott isn’t off the hook yet. Similar penalties are likely to be imposed in other jurisdictions around the world.

Comments (46)

  • ChrisW says:

    BBC reporting London could be in lockdown within five days. Who knows what will be possible more than 30 days in advance!!

    • Brian says:

      But people on here said everything would be back to normal by August? 🧐

      • ChrisW says:

        August 2021?

        Perhaps 😂

        • Gavin says:

          Booked this at 6am to turn a Saturday lunch in London into a fun weekend staying down (end of Nov); then checked the news at 6.15am to be greeted with lockdown talk.

          In future I’ll do it the other way around!

        • Brian says:

          Remember when people booked holidays to Australia for Xmas on that avios deal thinking that there was even the remotest chance they’d be allowed in? 😂

          The number of people who don’t live in the real world is surprising

          • Rob says:

            But this was a zero risk gamble, given that there is free cancellation as the flights won’t go. Arguably you were a mug for not booking.

      • Char Char says:

        It is on average compared to previous year, despite what the media tell you, hospital occupancy including the flu from previous years is at the same or below.

        • Brian says:

          “ Arguably you were a mug for not booking.”

          Yeah I’m a mug for not giving BA an interest free loan. I feel like such a mug 😂

          Embarrassing

          • Jack says:

            You’re embarrassing, a grown person coming on here and insulting people with zero provocation. People just want to live their lives and hope for the best, and to make fun of them is rude and cruel.

      • Lady London says:

        In 1939 they said the war would be over by Christmas.

  • Anna says:

    @meta posted the other day that you have to call IHG to cancel a Mr & Mrs award stay so it might be necessary to plan a bit further ahead than 30 days!

  • Pangolin says:

    Will any of that £18m fine be going to the people that were affected by the data breach, or will it simply be banked by the Treasury?

    (rhetorical question)

  • JohnT says:

    Kensington – Up to £45 for 2 if you go for the slightly larger room now!

  • Anna says:

    I wonder if you get breakfast on Mr & Mrs Smith award bookings. I’ve got one for next year where the only cash rate is B & B and there’s no option to purchase breakfast separately.

    • Secret Squirrel says:

      I was thinking the same Anna. Maybe contact the hotel direct to see if all rooms come with breakfast Inc even via third party.

  • Char Char says:

    Well the smith addition is great at it offers a lot of hotels in places where IHG didn’t have a presence, they have got Domes of Elounda on the Smith site but not on the IHG one.

    Wonder what hotel Rob stayed at in Crete, or maybe he is keeping it a secret so his fans don’t take pics of him?

    • Rob says:

      I was at Domes, currently in-air flying back. I met enough HfP readers whilst I was there as it was!

    • meta says:

      Domes of Elounda is part of Marriott, so will never be bookable on IHG. Rob is staying there as seen on HfP Instagram. As reported here, Mr & Mrs Smith hotels will only be available in certain countries and certain properties. You won’t be able to book Amans either. There are a few aspirational properties that will be available on points and I can’t wait to book some of them.

  • D says:

    Any tips on how to disable autoconvert ibis–>Iberia?

  • Brian says:

    Two other points about the Ibis deal that I don’t think have been mentioned: one, this is a free way of resetting points expiry, if your points are due to expire any time soon (not sure if Accor have paused that, though). Two, if you don’t have enough points to redeem yet (i.e. less than 2000, I believe), then this will be a free way of getting you over 2000 so you can redeem for another stay.