IHG Rewards has rolled over your elite nights from 2020

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• Dev says:

  18 Feb18 February 05:50

  Interesting that both airlines and hotels are writing off 2021 and rolling over elite status for another year. I just got my FlyingBlue status extended for another year as well.

  I wonder how long before BA do the same … but being BA, they will probably want a lot of negative flak thrown at them first before they relent at the last minute!

• Nick G says:

  18 Feb18 February 06:34

  My account now shows zero points zero nights even though I had stayed 6 nights last year. Available points is correct. Any ideas?

• Rich says:

  18 Feb18 February 08:08

  They’ve not extended Ambassador status again or the free weekend night stay and have written asking for my $200 renewal fee. They’ll get it when I’m allowed to travel again!

  • Genghis says:

    18 Feb18 February 09:45

    As I’ve posted before, there’s no incentive to keep AMB going continuously. Before, the 10% rebate encouraged me to sign up again so I didn’t lose it. Now – just let it lapse and then sign up again when you actually need it. The new sign up and renewal prices are the same.

    • TGLoyalty says:

      18 Feb18 February 10:13

      exactly bit of an own goal there.

    • Chrisasaurus says:

      18 Feb18 February 11:24

      You can just imagine the discussion- the discount was ‘costing’ $x dollars in ‘forgiven’ revenue and we can add back in that revenue by making the change .

      They removed an incentive to renew in the middle of a pandemic would be another way to see it!

• Anna says:

  18 Feb18 February 08:22

  I contacted IHG recently asking if the would extend the offer they had last year for renewing or joining Ambassador. This was a bonus free night certificate worth 40k points after completing a Kimpton/IC/Regent stay. Their response has been that they probably won’t and that there will be other offers this year. I have pushed back (as they say) saying that I wouldn’t have renewed Ambassador if it wasn’t for this offer, and also pointed out how bad a deal the BOGOF night is at the moment (rates are way above other refundable rates so the savings are minimal in a lot of hotels), but I think it might be a lost cause!
  (FAO @Peggerz and anyone else in this situation)

  • Simon D says:

    18 Feb18 February 08:56

    Thank you Anna. This is a useful update . I have a night booked for April under this offer but I think that the probability of it being permissible is very low. Ambassador is looking like poor value at the moment.

    • Anna says:

      18 Feb18 February 09:10

      Me too – though it’s being reported that hotels might be allowed to re-open from Easter weekend, so fingers x’d. You’d then have to use the voucher before the end of April, of course, but it’s theoretically do-able! We have one unused voucher already (we both renewed under the offer), but this was triggered within 48 hours of the qualifying stay so you shouldn’t have to wait long for it to appear, hopefully.

      • AndyGWP says:

        18 Feb18 February 15:39

        This is an interesting one but seems to tie in with Rob’s post the other day that these loyalty programmes are looked at from an international perspective, rather than a national one.

        For example, I’ve no idea how much business travel in the States is being impacted by this, but it is quite conceivable that there’s more (renewal) revenue to be made from the punters over there, than would be lost by pee’ing off the punters over here

  • Aston100 says:

    18 Feb18 February 16:04

    Is there some secret IHG customer service team that you all manage to have meaningful conversations with?
    The bunch I talk to on live chat or those who I eventually get routed to on the phone are all pretty useless and clueless.

    • Harry T says:

      18 Feb18 February 20:47

      Ambassador desk are actually very good. They sorted out my recent prepaid booking fiasco within a couple of days. They also have solved various other issues very rapidly. It’s just a shame most Intercontinental hotels are a bit rubbish…

      • Anna says:

        18 Feb18 February 22:17

        Yes – email Ambassador & they usually respond within a day or two even though they can’t always help!

• james says:

  18 Feb18 February 09:16

  Anybody been successful getting their 5000 bonus points from Creation offer last year? I’ve chased them several times no response.

  • The Original David says:

    18 Feb18 February 23:33

    I got mine after 3 attempts. First they said I wasn’t targeted for the offer, then they wanted to see the email saying I was, and finally they didn’t think I’d done a qualifying stay yet! But got there in the end.

• Nik says:

  18 Feb18 February 09:30

  I now see these nights on my account, but on my desktop login it still shows a target of 75,000 for Spire elite. The app shows it as 55,000.
  Is that the same for everyone else?

  • TGLoyalty says:

    18 Feb18 February 10:14

    Try clearing your cookies.

    • Nik says:

      18 Feb18 February 10:52

      Didn’t help 🙁

  • Mark says:

    18 Feb18 February 10:33

    The 55,000 is the reduced COVID threshold. As Rob has said these have been rolled over from last year I assume that the 75,000 is an error on the website.

    • Guernsey Globetrotter says:

      18 Feb18 February 11:50

      It seems most are now seeing the 55k threshold on both web and app platforms now. I certainly am (iOS app and iMac – Safari user)

• Doug M says:

  18 Feb18 February 10:21

  Isn’t one difference between BA elites and hotel elites that BA have a lock on convenience in London and S/SE. Any larger city will mostly have a choice of hotels in central area, whereas BA are the only game from LHR for direct flights.
  Also, with flying how much better are AF, KL or LH than BA if going west, I’m sure a year on them will give some perspective to BA.

• Craig Vassie says:

  18 Feb18 February 10:57

  When I login to IHG I can see the below cut and paste under Maintain Elite Status. The 10K is a much lower requalification target. Thoughts?

  You are currently an IHG® Rewards Club Elite member. To maintain your Elite status, either stay at least 10 qualifying nights with us or earn 10,000 qualifying points, within this calendar year. Discover all your earning options as a member, and refer to the FAQ for more information about programme details.

  • ChrisC says:

    19 Feb19 February 00:18

    10 nights / 10k points the normal requirements for gold which for this year is 7 nights /7k points.

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