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DragonPass confirms that it WILL refund your $10 airport lounge passes

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Back in January 2020, we covered one of the most popular deals we have ever written about.

You could order unlimited airport lounge passes for $10 (£7.80) each via DragonPass.

You did this by opening an account with the duty free loyalty programme RED By Dufry and using a promo code to give yourself a 30-day free trial of their top Platinum tier.

DragonPass

Unfortunately for Dufry, it didn’t think the offer through. A key benefit of Platinum status was the ability to buy $10 airport lounge passes from DragonPass, which I believe were heavily subsidised by Dufry.

When we published this offer, our readers – unsurprisingly – piled in. After all, the eligible lounges included the Plaza Premium Lounge in Heathrow Terminal 5 which is NOT available via Priority Pass

Even better, buyers were told that the passes were refundable if you ended up not using them.

Readers without BA status took a guess of how many Terminal 5 flights they would have in 2020 and bought a matching pile of lounge passes.

The timing was, of course, terrible. Very few people got to use the passes they bought in January 2020.

What happened next?

DragonPass was never explicitly clear about what was happening with the lounge passes.

Some readers managed to get them extended. Others managed to get the promised refund. However, the vast majority didn’t do anything, and were surprised to find recently that their DragonPass account was now marked as ‘expired’:

Dragonpass card

…. despite having active lounge passes on it. I have one pass on my card as you can see above.

We have been trying to get a definitive statement from DragonPass for a few weeks as to what is going on. The UK office has now told us this:

“The airport lounge campaign run by Dufry and DragonPass has now expired.

Given the global pandemic and travel restrictions we appreciate that not everyone was able to enjoy the offer. In the coming weeks DragonPass will be proactively reaching out to customers to offer visit refunds on applicable purchases.  Although the visit has expired, as a further gesture of goodwill Dragonpass shall automatically extend the customer memberships until the 31 July 2022 providing access to the wider benefits. This allows customers to still enjoy the benefits of the Dragonpass membership over the coming months.

Should you want your refund earlier, please reach out to DragonPass directly in order to expedite your refund.”

My reading of this is that you won’t be able to get a further extension of your existing passes, but DragonPass will be in touch soon to refund you.

Your DragonPass membership will also be reactivated in case you wish to buy lounge passes, at the standard rate, for future airport visits up to 31st July 2022.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (October 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 60,000 points which is a special offer running to 2nd November 2021.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a special 30,000 points sign-up bonus until 9th November 2021.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (41)

  • JoeSmoe says:

    Contacted dragon pass yesterday prompted by this post, and they have already responded confirming refund and extension of my membership. Cheers for the reminder!

  • Char Char says:

    I found that Dragon pass vouchers didn’t seem to be eligible for several lounges but they would happily sell you a full price ticket for it.

  • Dean says:

    “ Unused top up visits can be refunded anytime. For refund, please call +44 16 1929 8844, Option 7 (Office hour only) or +65 6741 4197 (24 Hours).”

    Hmm. Option 7 is no longer valid, Option 6 rings for a bit and then goes to Voicemail. Have they gone belly up?

  • tcs says:

    I asked for mine refunded several months ago – was refunded very quickly (within a week). Only positive experiences with DragonPass.

  • BILLMOTTE says:

    Hello Rob
    Thank you!

    After reading this article I took the time to send them a message relating to your post. It took a while; but I have just had a reply from DragonPass that they are refunding my unused pass, and as a goodwill gesture will be extending my membership until mid 2022 as well!

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