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DragonPass confirms that it WILL refund your $10 airport lounge passes

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Back in January 2020, we covered one of the most popular deals we have ever written about.

You could order unlimited airport lounge passes for $10 (£7.80) each via DragonPass.

You did this by opening an account with the duty free loyalty programme RED By Dufry and using a promo code to give yourself a 30-day free trial of their top Platinum tier.

DragonPass

Unfortunately for Dufry, it didn’t think the offer through. A key benefit of Platinum status was the ability to buy $10 airport lounge passes from DragonPass, which I believe were heavily subsidised by Dufry.

When we published this offer, our readers – unsurprisingly – piled in. After all, the eligible lounges included the Plaza Premium Lounge in Heathrow Terminal 5 which is NOT available via Priority Pass

Even better, buyers were told that the passes were refundable if you ended up not using them.

Readers without BA status took a guess of how many Terminal 5 flights they would have in 2020 and bought a matching pile of lounge passes.

The timing was, of course, terrible. Very few people got to use the passes they bought in January 2020.

What happened next?

DragonPass was never explicitly clear about what was happening with the lounge passes.

Some readers managed to get them extended. Others managed to get the promised refund. However, the vast majority didn’t do anything, and were surprised to find recently that their DragonPass account was now marked as ‘expired’:

Dragonpass card

…. despite having active lounge passes on it. I have one pass on my card as you can see above.

We have been trying to get a definitive statement from DragonPass for a few weeks as to what is going on. The UK office has now told us this:

“The airport lounge campaign run by Dufry and DragonPass has now expired.

Given the global pandemic and travel restrictions we appreciate that not everyone was able to enjoy the offer. In the coming weeks DragonPass will be proactively reaching out to customers to offer visit refunds on applicable purchases.  Although the visit has expired, as a further gesture of goodwill Dragonpass shall automatically extend the customer memberships until the 31 July 2022 providing access to the wider benefits. This allows customers to still enjoy the benefits of the Dragonpass membership over the coming months.

Should you want your refund earlier, please reach out to DragonPass directly in order to expedite your refund.”

My reading of this is that you won’t be able to get a further extension of your existing passes, but DragonPass will be in touch soon to refund you.

Your DragonPass membership will also be reactivated in case you wish to buy lounge passes, at the standard rate, for future airport visits up to 31st July 2022.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (June 2022)

As a reminder, here are the four options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Amex Gold

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 30,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

SPECIAL OFFER: The sign-up bonus on Amex Gold is increased from 20,000 Membership Rewards points to 30,000 Membership Rewards points until 19th July 2022. This card is free for the first year.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (41)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Lou says:

    I had a few passes left. Late last year I contacted dragon pass via email, and they offered to either extend the validity of the passes or provide a refund. I opted for a refund, which was done straight away. I found the service to be very responsive!

  • Scandinavian traveler says:

    I tried to get a refund of my 7 passes for over a month, but they kept saying that my passes were expired, that they were investigating and would come back etc. I had to keep saying that the passes were fully refundable and not expired. They ended up giving me vouchers for 70 USD, but following a complaint about that I managed to get a refund.

  • FCP says:

    I tried to use these in February 2020 in Dubai. I had 2 passes, so my wife and I. Lounge desk system said only 1. I bought another at the counter so app showed I had 3. Still lounge could not process.
    After contacting Dragon Pass they advised that no guests were allowed, only the cardholder. Not travelled since then so the passes were refunded.

    • J says:

      The no guests rule was quite clear in Rob’s original articles last year.

  • Nick G says:

    Maybe Amex should do the same! Pretty pointless lounge club free passes the past year and no chance of me using them in the next 3 weeks before my anniversary date

  • Matthew says:

    I contacted them late last year before expiry of the passes and they extended both the passes and my membership until January 2022. Just checked and that’s still the case, so I presume this really just applies to anyone who didn’t contact them prior to expiry seeking an extension?

    • J says:

      Mine were extended (without any contact from me), then suddenly this was changed and they were marked as expired.

  • Dave says:

    When I contacted them they wouldn’t refund, had to do a credit card charge back

  • Graham Walsh says:

    I was only thinking about these the other day and never used them, let’s see if they will refund then.

  • lumma says:

    I’ve had one visit left for ages and it says expires Jan 22

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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