Review: The St Regis Mardavall hotel in Mallorca, Spain
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This is our review of the St Regis Mardavall hotel in Mallorca, Spain.
It is the first review in our ‘HfP in the Balearics’ series in partnership with Marriott Bonvoy, who very kindly provided the stay. We paid for all other expenses, including flights. We also reviewed the Sheraton Mallorca, Castillo Hotel Son Vida (Mallorca) as well as the W Ibiza (review here).
St Regis is one of Marriott Bonvoy’s smaller brands, with around 50 hotels worldwide. It became part of Bonvoy when Marriott bought Starwood in 2016.
There are a few defining features about the St Regis brand which set it apart from The Ritz Carlton and JW Marriott, which Marriott categorises as ‘classic luxury’. These include butler service and the ‘Evening Ritual’, which is usually the sabring of a bottle of champagne.
The St Regis Mardavall Resort is nestled on Mallorca’s southwest coastline between Palma and Magaluf, about 20 minutes drive from Palma Airport. It is fairly new and opened in 2002.
The hotel is spread across four buildings, each with five floors, and all 125 guest rooms and suites look out onto the Mediterranean:
It is not as imposing as this aerial photo makes it look. The hotel feels fairly compact – I didn’t actually realise there were four buildings until someone told me!
Underground valet parking is available for €19.50 per day, or you can self park down the side of the hotel for free. Most people seem to arrive by taxi, however. Several porters are always on hand to help you with your bags.
At the centre of the hotel is an impressive full-height atrium with skylight and spectacular chandelier:
Whilst a small reception desk is tucked away to the left of the entrance, check in is actually carried out whilst you sit out on the terrace and enjoy the views.
You are offered a drink whilst you wait – I went for the signature frozen smoothie, which was refreshing and delicious:
Once all the paperwork has been completed you are escorted to your room.
Suites at the St Regis Mardavall Resort
I was given a Junior Suite in the main building with sea view on the top (5th) floor. You enter into a short corridor with mirror, shelf and wardrobe:
A sliding door with frosted glass in a very Japanese style separates the bedroom from the rest of the suite:
The room itself is very large. To the right is the bed:
…. which is probably the comfiest hotel bed I have ever slept in. The bedding is lovely and the pillows are sublime. I think I may need to buy myself the St Regis pillow for home.
Two deep blue armchairs make up the corner. Across from these is a large desk, including a welcome amenity of fruit and Lindt chocolate, hygiene kits with a mask and hand sanitiser and more:
You’ll also find the mini bar and tea and coffee facilities in this corner:
A Nespresso machine is in the drawer below:
Plus a couple of magazines, in this case Elle and Harper’s Bazaar. I imagine these can be requested:
…. whilst a fully stocked mini-fridge opens in the cupboard above:
Opposite the bed you’ll find a TV plus a bench in the same velvety blue fabric as the armchairs, just under an internal window between bedroom and bathroom:
Don’t worry, this can be closed from the bedroom side!
Almost everything in the room can be remotely controlled from the bedside console. You can close the curtains electronically and adjust all the lights in the suite, which is very convenient. Both sides also have USB sockets for charging your devices.
I should also add that the room had one of the simplest and easiest thermostatic controllers for the air conditioning. No need to have a PhD – there are just two settings, temperature and strength. If only all thermostats were so simple.
There is also a large balcony:
…. with magnificent views:
Bathrooms at St Regis Mardavall
The bathroom is accessed via two small doors and features beautiful dark green marble counter tops.
Immediately to the right is a lovely big corner bath tub:
Then there is the double sink:
The toilet is behind another door, and includes a bidet:
A separate shower is opposite the bath, clad in the same green marble which made it very difficult to photograph.
Toiletries are by Laboratoire Remède and come in little mini bottles. I particularly liked the shower gel, which includes exfoliating particles, although I do wonder if St Regis and Remède need to freshen up the range. With the trend these days for more naturally derived ingredients the bright blue colour of the products feels a little dated.
Butler service at the St Regis Mardavall
The signature St Regis Butler Service is available in all rooms and suites at the St Regis Mardavall. (This is not always the case – at some St Regis hotels only certain room categories get Butler Service).
There are generally three things the Butler can help you with:
- Beverage service: you can ask the butler to bring you tea or coffee on your arrival, and to come after your wake up call to open your curtains, deliver your tea or coffee and bring the day’s papers and weather forecast
- Unpacking service: you can ask the butler to unpack (and repack, at the end of your stay) your luggage
- Pressing service: you can ask the butler to press up to two items of clothing per person per day, free of charge. This is done promptly.
I will admit to being a terrible unpacker when staying at hotels and normally just live out of my suitcase, so I made full use of the unpacking service. The butler did a fantastic job of unpacking my bag and it was delightful to have everything hanging and waiting in my wardrobe.
It was actually neater than this but I had already ruffled things up by the time I took the photo ….
They repacked my bag with some lovely tissue paper:
I also had several bits and pieces pressed and in every case the Butlers were able to do it whilst I was out or very quickly, if I needed something urgently.
I want to give a particular shout out to one of the butlers, Vincens, who was absolutely incredible during our stay. Nothing was too much trouble for him and he also arranged a dinner reservation at a restaurant in Port d’Andratx.
As you would expect from a five star resort you also get a turndown service. This includes provision of bottled water, a little 70% cacao Lindt chocolate square as well as bringing ice to the room and laying out slippers. You also get a printed daily briefing which includes a few notes from the general manager, tomorrow’s forecast plus any special events etc, which was a lovely touch.
Bizarrely, the turndown service doesn’t close the curtains, although this isn’t such a problem since you can control them from your bed.
Part 2 of our review of St Regis Mardavall is also published today and is here.
The St Regis Mardavall website is here if you want to find out more or book.
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