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Review: citizenM Tower of London – what are citizenM hotels like?

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This is our review of the citizenM hotel at the Tower of London.

For those who haven’t heard of the citizenM hotel brand, they are ‘affordable luxury hotels’ that hail from the Netherlands. The first citizenM opened at Amsterdam Schipol Airport in 2008 and have expanded globally since then. There are currently 21 hotels.

Whilst citizenM isn’t linked to any global chain and does not have any airline partnerships, it does seem to resonate with some HfP readers. Whenever we write about sale deals they prove popular and we covered citizenM New York in our ‘My Favourite Hotels’ series last year.

We thought it was about time we took a look at citizenM for ourselves. The Tower of London site offered us a room for the night to try it out.

citizenM logo

citizenM is probably also what inspired Marriott to launch the trendy-but-budget Moxy brand in 2013. Both brands feature compact rooms but with large, trendy public spaces where you can relax or work. Neither Rob nor myself had ever stayed at one, so I was intrigued to see what it would be like.

The hotel website is here.


CitizenM now has three hotels in London – Bankside, Shoreditch and Tower of London. The Tower hotel is the only hotel purpose-built for citizenM and is therefore the ‘purest’ vision in terms of what a citizenM hotel should be. It opened in 2016.

citizenM Tower of London

The location of the hotel is fantastic. It is right above one of the exits for Tower Hill tube station – you literally just walk a couple of paces around the exit and there it is. It is opposite Four Seasons Trinity Square, which is around five times the price.

citizenM Tower of London location

As you enter you are welcomed with a number of loosely separated ‘rooms’ in the lobby, all richly decorated with antiques and memorabilia – a lot of it London-red themed.

citizenM Tower of London lobby


citizenM Tower of London lobby decor

There is also a publicly accessible coffee shop called coffeeM, although this wasn’t running whilst I was there pre-19th July.

In the centre of the lobby you’ll find the check-in zone:

citizenM Tower of London check in

Part of citizenM’s unique selling point is its self-check-in kiosks, which are situated on several round desks. You either scan your QR code your enter your booking reference before creating your own keycard:

citizenM Tower of London check in kiosk

There are always one or two members of staff around to help if you encounter a problem. I wasn’t able to check in via the desks (probably because this was a complimentary booking) and was assisted immediately by the staff.

Next to the kiosks you’ll also find a little citizenM shop selling a variety of citizenM memorabia such as hotel-inspired enamel pins or some of the decor featured in rooms:

citizenM Tower of London shop

Behind the kiosks you’ll also find the 24/7 canteenM restaurant/cafe/bar (this is also where breakfast is served) as well as a little mini-market and lots of space designed for hot desking:

citizenM Tower of London hotdesking

Rooms at the citizenM Tower of London

citizenM Tower of London has 370 rooms. They are all exactly the same, including the 14 square metre footprint. The only difference is what floor you are on and what view you get.

I was given one of the better rooms on a high floor with views of the Tower of London. I’m not sure how many rooms get this view – the vast majority will have views in other directions or towards the internal courtyard.

Finding my room in the first place was a little difficult as I found the signage for the room numbers a little sparse!

citizenM Tower of London corridor

This is what you see when you first enter:

citizenM Tower of London room entrance

Immediately to your left is an open wardrobe with safe and (Rob will be very pleased!) stealable hangars:

This is followed by a cubicle with toilet and shower wet room (although you do get a curtain and a ledge on the floor):

citizenM Tower of London toilet wet room

The wall to the shower is frosted glass, which means that it glows when the light is on (more on that later) and creates a lovely atmosphere. Annoyingly I didn’t get a photo of the outside.

Toiletries are citizenM branded, and instead of providing shower gel, shampoo conditioner you instead get two all-in-one products: one for the morning and one for the evening. I really enjoyed the morning one in particular:

citizenM Tower of London morning evening toiletries

Back in the room and you find a small sink, mirror, empty mini fridge, hair dryer and towels:

citizenM Tower of London sink

Beyond this is the room proper, including a large king size bed tucked into the end:

citizenM Tower of London bed

As you can see you get a small side table and chair as well as a narrow desk:

citizenM Tower of London desk

The view from the room was exceptional – I imagine better than the views you get from Four Seasons Trinity Square.

citizenM Tower of London view

citizenM smart rooms

What makes citizenM pretty unique as a brand is that it has gone all-in on the smart room trend. You can control everything either from the citizenM app on your phone or from the dedicated iPad Mini in the room.

citizenM Tower of London iPad

This is great fun – you can change the colour of the light in the shower, for example, or the intensity of lights throughout the room.

citizenM Tower of London room controls

You can also lower and raise the black out blind or net curtain.

Even better, the room also comes with a wide range of films you can watch for free on the TV, airplane-style:

citizenM Tower of London film selection

I was genuinely impressed with the range on offer, which included lots of blockbusters from the past few years such as 1917, a variety of Marvel, Disney, DC etc. I ended up watching Booksmart, which was very entertaining.

(You may also notice the ‘Adult’ tab in the image above. I’ll let you work out what this is – suffice to say there are some hilariously entertaining titles in that section ….)

CloudM rooftop bar

On the 7th floor of the hotel you’ll also find the cloudM rooftop bar. This is split into two levels, a main and a mezzanine, and again offers a variety of spaces or open-plan rooms depending on what you prefer.

citizenM Tower of London cloudM mezzanine


citizenM Tower of London cloudM

There is also a large balcony with exceptional views across to the Tower of London, Tower Bridge and even the Shard:

citizenM Tower of London views

…. which I would have made better use of had London not experienced a deluge.

You can order drinks and small bites from the app or via the staff who are milling about. I tried the bao small bits:

…. as well as meatballs:

citizenM Tower of London meatballs

If you want a ‘proper’ meal then you have to head down to canteenM in the lobby. A number of dishes are available including Thai Red Curry, Thai Prawn Noodles and Pasta al Forno:

citizenM Tower of London canteenM food

These are priced between £13 and £18. Although you do get big portions they are effectively more like microwave ready meals than a freshly prepared restaurant meal, which makes them a little pricey.

Breakfast at citizenM

Breakfast at citizenM Tower of London is £12.50 per person. You get a tray with a few items such as a selection of breads and pastries, marmalade/jam etc which you can then top up from items at canteenM:

citizenM Tower of London breakfast buffet

The only cooked item available is a little egg-bacon-omelette thing or the veggie alternative:

citizenM Tower of London egg breakfast

This was my tray once I’d had a snoop round all the options:

citizenM Tower of London breakfast

The breakfast clearly isn’t a hotel buffet to shout home about but it does the job and is quick and easy if you’re in a rush and don’t want to spend the morning at a local cafe.

Meeting space at citizenM

Meeting rooms at citizenM are available to hotel residents and non-residents and they make for an impressive spot to host a meeting.

The meeting rooms are located next to and above the rooftop bar, so many have exceptional views of the City or the Tower of London. There are a range of rooms available, with the biggest room able to host 24 boardroom style.

CitizenM also offer a remote working solution in the lobby, which is a nice spot to set up shop if you need to be in that area.


I was very impressed with what I saw at the citizenM Tower of London. Having now stayed at both Moxy and citizenM hotels I can confidently say that citizenM is slightly better.

I was very impressed with the smart room features as well as the selection of films you can watch on demand for free. Whilst the room is stripped down to the bare minimum when it comes to amenities – no tea or coffee for example – it delivers all the essentials very well.

The cloudM rooftop bar also offers another reason to stay here and a great place to enjoy a London sunset (weather permitting!) Whilst the food won’t be winning any awards, you have plenty of options in the area or just a short walk across the river in the More London or Butler’s Wharf areas, including an Ivy Brasserie. St Katherine Docks is also just seconds away, with its range of dockside bars and restaurants.

Rooms are available from £84 if you are a mycitizenM member, which nets you a 10% discount across all bookings. You can book here.

Thanks to the citizenM team for arranging my stay.

Hotel offers update – May 2023:

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Comments (66)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Paul A says:

    I prefer the original design of the CitizenMs over in NL where the toilet and shower are in pods with circular wrap-around doors. The shower only starts when the doors close and stop if you open them. Also the toilet seemingly had little fans built in to it to take away any odor. I also remember the initial Philips touch screen Mood-Pads that operated the lights and blinds etc., before the days of tablets and iPads.

  • Sean says:

    One of your readers – mattsplanet on youtube also recently did a review of a citizen M.

  • John says:

    You’d have to be desperately in a rush to pay £12.50 for that breakfast, that you can’t go to costa or whatever and get a pastry and drink

    • C says:

      I stayed at the CitizenM CDG, and found it in line with this review. For breakfast I also found the full offering poor value for money, but was satisfied with an a la carte coffee and pastry while working in the lobby.

  • Mark says:

    I dont get the appeal of having the sink in the room instead of the bathroom…apart from to fill a kettle when staying in a hotel the reason to use a sink would all be bathroom related so why have it in the main room? If it was a longer stay place with a kitchenette of sorts then maybe but apart from that I would much prefer to shave in a bathroom!

    • Rhys says:

      I think the idea is that it makes the room feel a lot bigger by opening the space up.

  • ChrisA says:

    I stayed at Z hotel in the heart of the West End last week – £42 – and was very pleasantly surprised. It’s certainly not for everyone, but at that price for somewhere to crash I would recommend it.

  • Muhammad Abdullah says:

    Seems like the sort of place for urbanites who already live in shoeboxes so they’re used to it. For the rest of us in large houses, I’d rather not bother. And poor housekeeping having to change those sheets with only one side accessible.

    • JDB says:

      I’m glad you said that Muhammad; just what I was thinking. I do like the view Rhys posted but I was trying to visualise a 14m2 room and realised it was smaller than one of my downstairs guest loos. Maybe just about OK for one person for one night but for two people, no way.

      • jj says:

        Totally agree. Having stayed there several times, it’s absolutely fine for a short business trip where you’ll do no more than sleep in the room and the most important thing is to avoid any need to travel across town.

        But, to be honest, the room isn’t really big enough for one person to relax in comfort. I wouldn’t remotely consider staying there with my wife.

        That perspective doesn’t really come across in the review.

  • mark2 says:

    That bed with a wall each side reminds me of a hotel where we stayed in the 1980s; my wife is still telling people about it. She recently told our Canadian friends (all four now in our 70s) and complained that we had to climb over each other to get into bed.
    Trevor replied ‘do you remember when that used to fun’?

  • Gringo says:

    I’ve organised a conference in one of the meeting rooms here and can highly recommend it!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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