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TUESDAY UPDATE: The great IAG Loyalty Avios migration ….

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UPDATE TUESDAY: It is now possible to log in from the desktop home page. To be fair, quite a bit is now working, but not everything.

I cannot see a transaction list in the iOS app. You cannot move Avios to/from Iberia. American Airlines redemptions are missing. If you have a household account, ‘My Household Account’ claims that you do not. There is likely to be more out there ….

UPDATE MONDAY PM: The Executive Club website now says:

It’s taking us a little longer than expected to get access to all parts of the Executive Club back up and running. We’re sorry for the inconvenience and we’re working as hard as we can to make all the features of your account available soon.’

Of course, most people still cannot log-in via desktop and so cannot see this message …..

Avios wing 14

UPDATE MONDAY: No news, which probably isn’t good news. People who are managing to log in, mainly via the app or the trick below, are occasionally able to make redemption bookings although others report the site falling over at the payment stage. American Airlines redemption availability seems to have gone missing. Some people are reporting that recent flights taken are showing on their accounts, others are not.

UPDATE SUNDAY: We have no new news, either officially or unofficially. The BA Twitter feed was promising people on Saturday that normal service would resume on Monday morning, but there has been a change of tone in recent hours and Monday is no longer being mentioned.

UPDATE SATURDAY: You CAN log in to ba.com on a desktop device as long as you don’t do it from the home page where the ‘log in’ button is greyed out. If you do a dummy cash flight booking, you’ll find that the log in button DOES work on the ‘flight selection’ page.

Whilst BA recommends you use the app, the iOS version appears to be having severe issues. It cannot even pull up a list of transactions, even though the desktop site can do it.

According to Flyertalk reports, if you have an ampersand (‘&’ sign) in your password it will no longer work and must be reset.

Functionality remains limited although you can make Avios bookings. The call centre appears to have less ability to book and amend tickets.

There is no published timeline for when full functionality will be restored.

(If you work in IT, posts 509 and 515 of this Flyertalk thread give some examples how bloated and slow ba.com is, in terms of the number of requests and data which are sent in both directions for even the simplest requests.)

UPDATE FRIDAY PM: You might not be able to use the ‘log in’ button on ba.com, but BA assures us that:

Members can access their Executive Club account using the BA app, and they can part pay with Avios when you make a booking on ba.com. We’re aware that access through ‘log in’ on ba.com is unavailable at the moment.  We’re sorry for the inconvenience this is causing, for now, we hope these options available will help members access their account.

Despite this statement, many readers are telling us that it is not true. Your mileage may vary.

UPDATE FRIDAY AM: Executive Club and Avios functionality is now back! (or perhaps not)

British Airways confirms:

“Planned improvements to Executive Club took a little longer than expected, members can now access their Executive Club account through the BA app and ba.com.

The link to ba.com is here.

Below is the article as it ran on Friday morning.

Just to save you sending us another email or tweet, we have no idea when Avios functionality will fully return to ba.com.

Having spent the day yesterday at Loyalty Summit with a lot of IAG and Comarch (the software company involved in the data transfer) staff, I can tell you that they don’t know either.

A quick reminder, access to your Avios account was due to be restored late evening on 16th November.

The work is to allow for the migration of all loyalty databases to IAG Loyalty and its new Global Loyalty Platform, which is the first stage in a broader reshaping of how Avios works across the various IAG airlines.

In simple terms, all of your existing data is being shoe-horned into a totally new database, with all existing data items having to be slotted into different slots, and then IAG crossing its fingers to see if the output you see actually works.

Certain functionality seems to be restored this morning in the app albeit not on the website. Some people can log in and book redemptions by using a bizarre workaround (try to book a cash ticket and when you get to the page with the flight results, click log-in at the top right – suddenly you get full access to your account and can book).

For anyone looking to grab Avios seats for next November, I have some bad news. Whilst BAEC members have been unable to book for the last few days, Avios seats have still been bookable by members of other oneworld frequent flyer programmes. Even if you are the first person on the phone when booking restarts, the flights you wanted may not be there. The upside is that many schemes, eg American Airlines, only allow booking 330 days in advance vs 355 days for BA, so those members cannot access newly released BA seats.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (January 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses.

There are special sign-up bonuses on both of the BA American Express cards until 28th February 2022. The bonus on the free card is doubled to 10,000 Avios and the bonus on the Premium Plus card is increased from 25,000 Avios to a huge 40,000 Avios.

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up (SPECIAL OFFER) and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios (SPECIAL OFFER) and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 30,000 Avios.

30,000 Avios is a special offer which runs to 4th February 2022.

Capital on Tap Visa card

Capital On Tap Business Rewards Visa

30,000 points bonus – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 45,000 Avios sign-up bonus.

45,000 Avios is a special offer which runs to 28th February 2022.

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

45,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (218)

  • Steve in Croydon says:

    * I can now logon from the home page.
    * The summary page correctly shows: my Avios, my FlightPath and my household Avios correctly.
    * I can see Avios flights.
    * However when going to manage my household account it says that I don’t have one. This was working a couple of days ago.
    What a piece of [email protected] Fire the management responsible, fire the coders, fire/sue the outsourcers.
    Has BA ever had an IT project that actually worked and delivered?

  • Jimc says:

    Not sure if it’s been reported here yet but yesterday I was able to make changes to my household account that ‘technically’ I shouldn’t have been able to make yet. YMMV

  • Phil says:

    Up for me(!)

  • Sam G says:

    my Avios have turned up from my Amex this evening

  • Julian says:

    For those who didn’t see (or ignored) my earlier comment, there are NO customer facing enhancements. It’s all back end, a vanity project for IAGL. No online change, open jaw, mixed classes, nothing so don’t get excited.

    • Tommo says:

      Could you give us a link to your earlier comment , as I’d love to see it, Julian.

    • Robert says:

      It definitely looks different in the BA Android app (e.g. under recent transactions). Not sure if this counts as an “enhancement” but definitely a change to customer facing end.

  • Hulk says:

    The iOS app still doesn’t allow me to login.
    I took the liberty of skimming through some of the recent reviews of the app in the App Store. Unsurprisingly people are very unhappy with the app.

  • BJ says:

    Signed in late Tuesday night for first time since migration started. This was from BA homepage on android tablet. Was requested to check and update contact details and marketing preferences, and accept BAEC T&C. Everything there including account details, bookings, searches and transactions. Nothing obvious was amiss.

  • John T says:

    Still missing avios from Amex and e-rewards. Will give it a few more days before chasing.

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