Randox forced to changes its business practices by the Competition & Markets Authority

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• Geoff 1977 says:

  3 Dec3 December 10:36

  Didn’t they have friends in the right places 👀 .

  💰

  • r* says:

    3 Dec3 December 11:20

    They mustve not paid their govt donations this year 🙂

  • Renaud says:

    3 Dec3 December 12:55

    They had one, until he was forced to quit his seat in the HoC and became useless to them.

• Warren says:

  3 Dec3 December 10:48

  We’ve used them several times over the last year or so. Always found their services to be very efficient.

  • WaynedP says:

    3 Dec3 December 12:30

    +1

    But real litmus test comes when something goes wrong and you have to engage to resolve a problem. Hasn’t come to that in my experience, so best I can say is “Works well if everything works well”

    • Lee says:

      4 Dec4 December 08:29

      I’d agree with this. I’ve used Randox a number of times this year, all been good. I’ve recently been trying to contact them about 3 tests for possible refund or change, nothing. Their phone lines are unanswered, Twitter is a default reply, and emails are ignored. Customer service is non-existent.

• Terry S says:

  3 Dec3 December 10:48

  Arrived back from DXB two days ago and no sign of my Collinson antigen day 2 kit which was ordered weeks ago. Website says not dispatched yet. Quite funny also as they’ve sent me two emails last couple of days asking if I want to upgrade to a PCR – bit late for that! They also say in the email they’re experiencing delivery delays…. Obviously had to get a PCR done anyway – used Eurofins which were good.

  • davefl says:

    3 Dec3 December 12:33

    Same with expert medical, never dispatched and virgin money are ignoring requests for chargeback

    • John says:

      3 Dec3 December 13:36

      Complaint to VM then financial ombudsman

    • Mona says:

      4 Dec4 December 14:59

      I hope mine is despatched. I’ve just used them before reading this.

• Rich says:

  3 Dec3 December 10:53

  Was there nothing in the CMA to protect customers during rule changes?

  It seems odd that not all providers allow you to change/ upgrade/ cancel your order if new rules require a different test or processing – particularly when there’s no cost to them.

  IE upgrade from PCR to PCR with genomic sequencing

• Definitas says:

  3 Dec3 December 10:57

  My day 2 Chronomics test didn’t arrive and email has gone unanswered

• J says:

  3 Dec3 December 11:01

  I did a day 2 PCR test with Randox at Stansted on Wednesday for £55, results back within 24 hours so no complaints…

• Will says:

  3 Dec3 December 11:21

  Also very good experience with Randox.

  The gov comparison chart on the other hand, 🙁

  • Speedbird676 says:

    3 Dec3 December 17:40

    It’s ridiculous!

    • Andrew says:

      4 Dec4 December 00:13

      Just seen the list myself. Shocking! Scum, the lot of them.

  • Yuff says:

    4 Dec4 December 06:09

    Do the government not look at the list, the first page for self swabs is ridiculous…….

• CH says:

  3 Dec3 December 11:21

  Had a similar issue with a testing provider for arrivals testing over the summer. I had booked an at airport test, but then my flight date was changed due to illness (non-COVID). The provider initially refused to refund, even though I was within the cooling off period. We eventually worked something out, but only after some quite heated emails.

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