Randox forced to changes its business practices by the Competition & Markets Authority

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• Doug M says:

  3 Dec3 December 20:51

  I used Eurofins for a Rapid Antigen test to fly to the US. The certificate said the test was done at 10:29, and it indeed was, it also says the result was negative at 10:31. Surely that’s over doing the rapid part of that. The test gave me the necessary paperwork for travel, but it gave me no confidence as to it’s validity. Don’t you need to wait about 20 minutes to be absolutely certain. I did this at Fenchurch Street Station, all good in terms of experience.

  • James says:

    4 Dec4 December 06:45

    This is very similar to the Chronomics LFT’s. Have used them five times and every single time the text “your result is ready” arrives literally seconds after the photo’s been uploaded! On the certificate the time of test and time of result are always identical times! I wondered if they use some sort of AI to auto read the photo?

• Simon Schus says:

  3 Dec3 December 22:27

  Looks like Randox has gotten rid of its ‘Gold Drop Box’ locations which mentioned Day 2 PCR results by 9am the next day, if dropped by a specified drop off time (e.g., 1pm). They have been subsumed into Dropbox + locations which make no such claim. Boo.

  • Speedbird676 says:

    4 Dec4 December 07:58

    That’s a shame. I used Gold Dropbox last week – Test dropped at 1220 and result received before 1900 that evening, so way quicker than the quoted turnaround.

• Nick B says:

  4 Dec4 December 06:09

  The current .gov pcr supplier list has companies offering day 2 tests for less that £1 but click through and it becomes over £50. How is that still allowed!!!!

  • Speedbird676 says:

    4 Dec4 December 07:59

    Because the CMA are too busy reading Randox’s T&Cs rather than tackling the real problem.

• Charlie says:

  4 Dec4 December 07:27

  I did a day 2 PCR test with simplytestme for £43 and got the result back within 24 hours so will definitely use them again.

• Kim Common says:

  4 Dec4 December 10:37

  I returned my PCR test the day I received as it was not required
  No communication when attempting to discuss this matter with customer services
  No reply via e mail at all!
  No return of monies which was approximately £150:00 for three testing kits
  These PCR companies are a disgrace and the government needs to go further

• Krikri says:

  4 Dec4 December 11:16

  Nothing an extra bribe to the Tories can’t fix

• Greg says:

  4 Dec4 December 14:44

  Shows how much they relied on Owen Paterson

• Mona says:

  4 Dec4 December 14:57

  I very much welcome the decision of CMA. I’ve just arrived the UK and really found it strange that they had put out misleading information as I couldn’t pick up an item in any of their branches except I pay additional delivery.

  I ended up using Expert Doctors.

  I hope this will serve as a lesson to other providers.

This article is closed to new comments. Feel free to ask your question in the HfP forums.