The Competition & Markets Authority (CMA) continued its assault on the Covid-19 testing market today by agreeing a settlement with Randox, one of the biggest testing providers in the UK.
Following an investigation, Randox has been forced to change its terms and conditions of business for anyone booking a Covid test.
You can see full details here.
The CMA found the following faults with Randox’s testing services:
- the company was not giving clear information on how long it would take for tests to be supplied and for results to be received
- the company was not giving proper notification of the legal rights to cancel or refund test purchases, including notifying customers of their right to a cooling off period
- the company was suggesting on its website that customers do not have any legal right to compensation if Randox failed to deliver the test or the result in a timely and accurate fashion, which is not true
In response, Randox has changed its terms and conditions with immediate effect.
You can expect more CMA action in the future
The CMA has reiterated its commitment to taking enforcement action against companies Covid-19 testing companies which are breaching standard consumer protection regulations.
Investigations are continuing into Expert Medicals and Dante Labs. 25 other testing providers have been given a warning to change their terms of business or face enforcement action.
The key areas of concern are:
- advertising PCR tests without quoting ‘all in’ prices such as delivery
- advertising PCR tests at prices which do exist but which are available in such small quantities that the public has no realistic chance of purchasing one at that price
- failing to deliver PCR tests or results within published timescales
- refusing to provide refunds when tests or results are not delivered, either at all or within the promised timescale