EXCLUSIVE: Here are the British Airways plans for new service improvements in 2022

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Ian says:

  4 Feb4 February 10:34

  I think it is easy to criticise BA, and on occasion justified without doubt. They are also an easy target from keyboard warrior types. Other airlines have not to dissimilar problems, but there is something about BA that attracts this attention of criticism and sometimes unwarranted.
  HfP I find to be as honest as i can be quite fair in this regard. For me and my wife we fly around four times per year with BA and are grateful for the destinations they fly too and also we are in an enviable position that we can fly Club World/europe. (I never take that for granted) We generate enough Avios and companion vouchers to do this, and without doubt without 2:1 and avios we simply would not fly BA or any other airline for that matter as we will not fly in economy for a few personal reasons. So we are very lucky and privileged, oh, and we do seem to understand the system of booking and equally the frustrating issues that come with the programme.
  The Avios /2:1 is a superb ‘club’

  If we had the ability to buy business J cash we would use other airlines, and i only say this as we find BA ‘inconsistent’ in terms of their service.
  By this i mean by way of just one example trying to contact them with issues with the booking; In New Orleans 28th Dec. We needed to speak to someone around the 3rd Jan and despite having US Exec club number, it just rang out.

  We find the cabin crew to be their best asset, and most of the time been excellent.

  The proof is in the eating and let us wait and see if the changes make the desired impact , watch and wait, or just smile and wave…

• SK says:

  4 Feb4 February 10:44

  Not once in my whole time of flying with BA (since 2011) they are ever on time! I don’t understand why there always seem to be some kind of problems before taking off, ie technical, logistic, weather etc etc.
  My recent flights from Sweden to London delayed for 2 hrs, Mexico to London about 30 minutes. My friend’s luggage was left on the conveyor belt at T5 and never arrived at Mexico City airport. They didn’t find the luggage until 3 days before we returned to London. Food serving both at the Gallaries and on flights are meagre and poor quality (burgers at the lounge), and we went hungry for our 11 hrs flights to Mexico. Time to fly with another airlines I think.

  • John says:

    4 Feb4 February 12:05

    Not once in my whole time of flying with BA (also since 2011, about 15 flights a year before covid) have I ever arrived late by more than ~90 minutes, and 90+% of the time less than 30 minutes late. Often problems before takeoff but the padding usually results in on-time arrival. Never lost luggage, and priority tags have worked everywhere except arriving in LHR (where they are specifically not a benefit). Never been hungry on a BA flight except when they served nothing short haul and I was late so had to skip lounge. Lounge quality not great but acceptable as free. I always choose the best airline for my travel and have only done very limited TP runs on BA (maybe spending about £300 unnecessarily in 2014, which I won’t be repeating unless it makes financial sense).

  • HK says:

    5 Feb5 February 18:01

    Yes you are right. Last week we were 45m late coming back from Moscow .. no explanation or apology given. This week I took BA105 on Sunday night 2.5 h late and then BA104 2h late today both times blaming engineering issues . A quick check reveals that BA105 has left more than 30m late every day this week. I seriously question whether BA has retained the engineering and ground handling know how to operate the 380.

• Jordan D says:

  4 Feb4 February 11:00

  Let’s see if the plant based menu is an additional item, or if we will see things dropped for it. Hope the former, fear the latter.

  • Harry Holden says:

    4 Feb4 February 11:35

    Not sure how they drop anything off the CE menu to make room for Plant unless that is all they are going to offer?

• Patrick says:

  4 Feb4 February 11:39

  Case of too little too late !

• Mikeact says:

  4 Feb4 February 12:13

  Here we go again, it’s amazing, slightest mention of BA on here and it goes mental. Always the same, moans and groans, many from the same regular posters and yet most of you continue to fly BA…and why would that be.. .probably because the 241 voucher is a big one, RFS around Europe etc. If I remember correctly nobody is forced to fly BA, apart from maybe Corporate. You can get just about anywhere in the World nowadays with other carriers if it is that much of an issue.
  We’re off again tomorrow, long haul, CW..but then, all I ask is please, get us there, safely.
  I await the undoubted flack.

  • Doc says:

    4 Feb4 February 15:02

    Wow. You set the bar very low!

    • Rhys says:

      4 Feb4 February 15:23

      Mike is not wrong. Outside of the ME3 and many Asian airlines BA is a lot better than some people make it sound.

      Compare it to Lufthansa, which has now has FOUR different long haul business class seats and was declared a 5 star airline based on its next generation seat which won’t be launching until 2023 (and likely 2024 now)……

      It also ditched free drinks and snacks and now has Buy on Board: https://www.headforpoints.com/2020/11/19/lufthansa-launches-buy-on-board-catering/

      Water and crisps are basic but it is not nothing, and it is a genuine improvement for all passengers.

    • Mikeact says:

      4 Feb4 February 18:35

      Not really. I’ve been flying since the midish 60’s when flying really was luxurious, eg bone china service at your seat ..long haul with refuelling stops along the way..not a lot of entertainment etc., The worst bit for me was passengers smoking non stop! Loads of stories I could relate eg Once in Africa, ‘Fi rst on gets a seat..those unlucky will have to come back tomorrow ‘ One unfortunate crash landing..nobody killed, but my back still plays up…2/3 emergency landings met with Blue lights. ..fights onboard ! It’s been interesting particularly some of the major US airlines long gone. My closes ‘misses’ , PanAm Lockerbie, I was out the next day, and TownsendThorensen, I was on the last sailing of the Herald of Free Enterprise to Zeebrugge…sadly it never made it back.
      That’s why we just want any carrier to please, just get us there in one piece.

• AFS says:

  4 Feb4 February 23:03

  Why isn’t BA.com upgrade to enable customers to specify their choice of meal prior to departure e.g. 24-36hrs before departure, so their is no need for additional meals to be onboarded/wasted

This article is closed to new comments. Feel free to ask your question in the HfP forums.