In an internal email to staff, British Airways has outlined a number of service improvements that you can expect to see onboard during 2022.
We may do a further article later once we have had the official briefing from BA.
EDIT: We now have a second article up which covers the official announcement. Click here to read it once you’ve read the summary below.
Is it enough? See what you think.
Here are the headline points:
- BA admits that ‘there’s still a lot of work do’ despite improving customer feedback scores, driven by Club Suite
- ba.com will be improved to allow more customers to amend their reservations without calling
- Staff numbers are being increased at customer contact centres, and new telephone systems introduced
- A new document checking process will be introduced before the Summer peak to make check-in easier
- World Traveller Plus passengers will get a dedicated check-in area for the first time
- A baggage tracing app will be launched, allowing passengers to see where there luggage is and to facilitate the easier return of delayed baggage
- A plant-based menu will be introduced to BA lounges
- The Skyflyers programme for children will be relaunched
- Club Europe meals will change in March, with a greater variety of options promised
- World Traveller meals will change in May with ‘additional items’ promised for both meal services
- Club World will see ‘new enhancements’
- More drinks will be loaded to end the current shortages due to low supplies, as well as additional spare meals to allow more customers to receive their first choice
More to follow when we get the official announcement. I don’t want to pass judgement until we have seen the detailed proposals – there is, for example, no mention of going back to serving meals in premium cabins course by course, even though most other major airlines have already done so.
How to earn Avios from UK credit cards (May 2022)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards. You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
The Platinum Card has doubled its sign-up bonus to 60,000 Membership Rewards points, which convert to 60,000 Avios, if you apply by 1st June 2022.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
(Want to earn more Avios? Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)