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British Airways admits the A350 cabin layout has failed

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Cabin crew blog Paddle Your Own Kanoo has an interesting bit of news about the layout of the A350 and A380 fleets at British Airways.

During a Q&A with staff last week, it is reported that BA’s Director of Brand and Customer Experience, Tom Stevens, admitted that the A350 layout was not working.

Unwilling to sacrifice a single centimetre of sellable space, BA installed something called the ‘ICE Rear Galley’, with ‘ICE’ standing for ‘Increased Cabin Efficiency’. The design incorporates two ultra-slimline loos on either side of the galley, and a very small amount of space for the crew to work. British Airways also took out the standard galley at the second set of doors.

British Airways A350

(There are oft-repeated stories, denied by the airline, that plans to use the A350 on the longest long haul routes had to be scrapped because of the inability to store the amount of food required.)

Stevens is reported as saying that ““it’s fair to say that some of the aircraft we have today were not designed to be crew friendly or service centric” with Club Suite service being a particular problem.

The bad news is that it is impossible, it seems, to easily change the aircraft that are already in service. British Airways is, apparently, talking to Airbus about making changes on the remaining A350 aircraft to be delivered.

In other news, Stevens apparently confirmed that the A380 fleet will be upgraded to Club Suite and have a new First Class suite installed. Cabin crew are apparently being involved in this process to avoid a repeat of the A350 issues.

You can find out more in the original article here.


How to earn Avios from UK credit cards (March 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

SPECIAL OFFER: Successfully apply for either of the Barclaycard Avios credit cards by 2nd April 2023 and you will be entered into a free draw to win ONE MILLION AVIOS! Full details are on the application forms here (free) and here (paid). This competition is exclusive to Head for Points readers. T&C apply.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. The bonus on American Express Business Gold is increased to 60,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

American Express Business Platinum

Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

60,000 points sign-up bonus (to 30th March) and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (70)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Primmy says:

    The craft they have from London to Kingston is diabolical. Premium is overpriced and a con. The food is not good and no cabin toilet. You have to foot it all the way down to the overcrowded economy ones. BA, you are only still in business on the london to Kingston route, because there is no competition.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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