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Review: the Moxy London Heathrow Airport hotel – low cost doesn’t equal low quality

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This is our review of the new-ish Moxy London Heathrow Airport hotel.

I have been impressed by what Marriott has done with Moxy. The prices are usually very reasonable. Despite playing down the size of the rooms, I find them good quality and filled with everything you need. The large public areas generally remind me of a WeWork office space, which I see as a good thing.

The Heathrow hotel opened in 2018, but stripping out covid it is only really two years old. We paid cash for our stay and the hotel did not know we were reviewing it.

The Moxy London Heathrow Airport website is here. You can read our full series of London airport hotel reviews here.

Review: the Moxy London Heathrow Airport hotel

The photo above is a PR shot because it looks better than my grey February sky efforts. All other pictures are mine.

There are two things to say up front about Moxy London Heathrow Airport:

  • it is huge, with over 400 rooms – it’s not like most other Moxy hotels you may have visited
  • whilst it is technically on Bath Road, like most Heathrow hotels, it is so far down that it is actually in Cranford. This is not an isolated airport hotel – you are surrounded by restaurants, cafes and corners shops. There are literally 10 places to eat within a two minute walk, plus a Tesco Express next door. The downside is a slightly longer bus journey to and from the airport.

Getting to Moxy London Heathrow Airport

I took a bus from the Central Bus Station at Terminals 2/3. Bus 105 or Bus 111 will bring you here. It is a simple trip – the bus leaves Heathrow, goes immediately onto Bath Road and you just stay on until the right spot.

Once you pass the big KFC on your right, it’s time to ring the bell. You are on the opposite side of the busy road to the hotel, but there is a pedestrian crossing next to the stop. Returning to Heathrow, there is a bus stop literally outside the hotel. If you want to be sure of where to get off, pull up Google Maps on your phone and watch as you head towards the hotel.

The DoubleTree hotel is very close, just a few seconds further down the road on the other side.

If arriving by tube, you don’t need to go via the airport. You can get off at Hounslow West and take a direct bus up Bath Road from the other direction. You want to be on the opposite side of the road to the tube entrance.

Check-in

Check-in went well. As with all Moxy hotels, the check-in desk is one side of a four-sided bar and restaurant serving area. Only one of three positions was staffed but only one person was ahead of me.

My Titanium status was acknowledged and I was offered my choice of £7.50 food credit or 500 points as an elite benefit. Impressively, I was even offered a welcome drink – either iced tea, or iced tea with gin. I took the latter ….

When I arrived in my room, I was surprised to find the room next door occupied. With the hotel at 15% occupancy at best, this wasn’t necessary. The walls are weirdly thin for a new hotel and I could clearly hear their conversations. However, when I returned to my room in the evening they appeared to have either checked out or gone to bed very early.

Note that the hotel takes a £10 per night ‘security deposit’ on your credit card at check-in. This is NOT a ‘hold’, it is a physical charge. It is refunded as soon as you check out. To be honest, it seemed a bit odd to ask a Titanium Elite member of Bonvoy to pay this.

My room at Moxy London Heathrow Airport

My room was certainly not huge, but did more than you’d expect for the £57 I’d paid.

Not only did I get a big bag of popcorn, two bottles of water and a Kit-Kat (four fingers no less), there was even a hand written welcome note. I’m not sure it meant to say ‘Thank you for coming at Moxy Heathrow’ with a little smiley face added, but it was a nice thought.

Here’s the bed and a decent chair:

Review: the Moxy London Heathrow Airport hotel

Looking the other way, you have a useless desk with a stool plus, to the left, what passes for a wardrobe – ie three coathangers hanging off the wall:

Review: the Moxy London Heathrow Airport hotel

The bathroom is very tiny but has what you need. There is a shower out of shot, but no bath:

Review: the Moxy London Heathrow Airport hotel

Here was my tray of welcome goodies. I don’t know if these were linked to my elite status or not:

Review: the Moxy London Heathrow Airport hotel

The lobby

What Moxy hotels miss in terms of room space, they make up for in lobby space. This Moxy has a lobby which is particularly huge, although with the hotel virtually empty the cavernous area wasn’t exactly buzzing.

There is a lot of hot desk work space, with decent chairs and charging points. I spent a few hours here, with ‘greatest sing-along rock classics of the 1980s’ booming out on the speaker system and it was, frankly, great.

Review: the Moxy London Heathrow Airport hotel

Coffee or stronger drinks are permanently available at reasonable prices. Having a Tesco Express next door clearly means they need to control their pricing.

The same goes for the food menu. There is no restaurant so you need to grab a spot in the lobby and order at the bar.

It’s the sort of pizza / burger / curry mix you’d expect, with one thing you wouldn’t expect – pretty much everything is around the £8 mark. You could probably save a couple of pounds by visiting one of the takeaways down the road, but the chicken burger I had was far more accomplished than anything you’d get in a cardboard box.

Review: the Moxy London Heathrow Airport hotel

Oddly, there are two hotels at Heathrow which have a Mini in their lobby. Only the Moxy has a huge stuffed bear inside though:

Review: the Moxy London Heathrow Airport hotel

Breakfast

My view about food and drink being good value disappeared at breakfast. Moxy was charging £12.50 for a totally adequate but ‘nothing special’ buffet – mainly cereals and pastries with a couple of hot items:

Review: the Moxy London Heathrow Airport hotel

and

Review: the Moxy London Heathrow Airport hotel

I popped next door to Tesco, spent under £2 on some freshly baked pastries and brought down a cup of coffee from my room. As there is no dedicated eating area in the hotel, you can eat your own food or Tesco food at the tables – the hotel doesn’t mind.

Other features

As usual, there is a rack of lockers for guest use. They are less useful at this Moxy because you are unlikely to check out early, leave your luggage and then return for it later. Most people who check out are heading straight to a flight.

Review: the Moxy London Heathrow Airport hotel

There is a decent gym on the ground floor, with lots of natural light – you’re not working out in a dark basement in this hotel:

Review: the Moxy London Heathrow Airport hotel

Conclusion

I was impressed by the Moxy London Heathrow Airport hotel.

I thought it offered excellent value for money for the £57 I paid. Remember that, with the current Marriott Bonvoy promotion, I picked up 1,000 bonus points (worth £5) plus my base points plus the £7.50 food credit due to my status plus double elite night credits.

Taking the bus from Heathrow is clearly a bit of a pain but once you’ve found one it is a direct run down Bath Road.

Whilst its a longer bus ride than most Heathrow hotels, the Cranford location makes sense for the Moxy target market. If you’re paying £57 for your room, you are more likely to be looking for a takeaway or meal from one of the local shops than a pricier hotel meal, although to be honest I think you’d be making a mistake if you did.

Moxy isn’t just for 20-somethings. The average guest on my stay was late 30’s and in reality – a bit like WeWork – it’s for people who think that youth is wasted on the young and want to get back to that vibe.

The Moxy London Heathrow Airport website is here.

You can read our full series of London airport hotel reviews here.


How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (May 2022)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year.

You can apply here.

American Express Marriott Bonvoy credit card

Marriott Bonvoy American Express

20,000 bonus points and 15 elite night credits Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Gold and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card has doubled its sign-up bonus to 60,000 Membership Rewards points, which convert to 90,000 Marriott Bonvoy points, if you apply by 1st June 2022.

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points (SPECIAL OFFER) and an unbeatable set of travel benefits – for a fee Read our full review

You can also earn Marriott Bonvoy points indirectly:

and for small business owners:

The conversion rate from American Express to Marriott Bonvoy points is 2:3.

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (73)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James Harper says:

    For the price point, I still prefer a Premier Inn!

    • xenole says:

      If its £35 and you’ve got time for the £9.99? breakfast, it’s probably half the price of the Roxy and one stop or so along the bus route.

      I suppose it’s what suits people at the end of the day.
      The Moxy is smarter, more modern etc., but for a lot of people, the price and PI name will pull them there. The PI is probably more family friendly?

      The HGI is well placed on the Tube line, although I found the staff to be extremely lacking, ignorant etc. when I last stayed there, and have refused to set foot in the place since. Easy Hotel before that place.

      • Elguiri says:

        We thought PI would be great before our early morning start today. Unfortunately it took them an hour to serve our food (30mins for the drinks) by which time our little one was falling asleep at the table.
        Think we will be looking for a different option next time.

        • peld says:

          Breakfasts at PI have been a farce since COVID – having to book specific times then waiting ages to get served. Then good luck if you want to catch somebody for a coffee top up or something.

  • Karl says:

    Stayed at Milton Keynes Moxy recently. Quite impressed overall. Staff seemed nice.
    Plat upgraded to a junior suite. Nicely furnished and looks quite newish. Welcome message on mirror, popcorn and can of juice, along with Nespresso machine.

    Was offered a welcome dink but didn’t bother. Given choice of 500 points for being Plat or $10/person/day bar credit so no brainer really. First Marriott I’ve been to where no free breakfast offered for Plat – £10pp – didn’t bother but seemed standard buffet sort of thing.

    Had to phone reception prior to check-in and phone message one of the cringiest things I’ve ever heard – imagine Partdrige recording something trying to sound like a cool twentysomething…

  • Norsksaint says:

    Never really “got on” with the Moxy brand and I think I am in the target millennial (just) market. Anything more than a one-night stay and I’ll find somewhere else.

    Like others have noted, beds definitely not great, food is ok, when you’re working etc who needs the hassle of trying to find another restaurant. Breakfast is the important meal for me, and they certainly don’t get it right. Finally this we-work’ type lobby is just an annoyance. Can’t concentrate in a lobby with music etc blaring.

    But I do acknowledge at the price point its pitched they are very good value and as an airport hotel for a few hours its not too bad.

    Stayed in Moxy near London City, Lyon, Milan, CDG, Copenhagen, Dublin so tried a few now.

  • peld says:

    I stayed in the new Moxy Glasgow SEC on Friday night just gone. Hotel is brand new (still workmen about!). We have a suite for 2 adults and 2 kids (sharing sofa bed). Really impressed with the quality and value. For £100 (special opening rate) we got a welcome drink (beer/wine) and some breakfast too. The foyer/lounge was pretty cool too (and the table football occupied the kids for a while). I always like a Premier Inn but they were asking £150 for the room, and its location wasnt as good. Will definitely look at them ahead of a Premier Inn where locations allow.

  • Cc says:

    I liked it. It was shipped, cool, fresh, ,cheeky, funky.

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