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Review: the Moxy London Heathrow Airport hotel – low cost doesn’t equal low quality

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This is our review of the new-ish Moxy London Heathrow Airport hotel.

I have been impressed by what Marriott has done with Moxy. The prices are usually very reasonable. Despite playing down the size of the rooms, I find them good quality and filled with everything you need. The large public areas generally remind me of a WeWork office space, which I see as a good thing.

The Heathrow hotel opened in 2018, but stripping out covid it is only really two years old. We paid cash for our stay and the hotel did not know we were reviewing it.

The Moxy London Heathrow Airport website is here. You can read our full series of London airport hotel reviews here.

Review: the Moxy London Heathrow Airport hotel

The photo above is a PR shot because it looks better than my grey February sky efforts. All other pictures are mine.

There are two things to say up front about Moxy London Heathrow Airport:

  • it is huge, with over 400 rooms – it’s not like most other Moxy hotels you may have visited
  • whilst it is technically on Bath Road, like most Heathrow hotels, it is so far down that it is actually in Cranford. This is not an isolated airport hotel – you are surrounded by restaurants, cafes and corners shops. There are literally 10 places to eat within a two minute walk, plus a Tesco Express next door. The downside is a slightly longer bus journey to and from the airport.

Getting to Moxy London Heathrow Airport

I took a bus from the Central Bus Station at Terminals 2/3. Bus 105 or Bus 111 will bring you here. It is a simple trip – the bus leaves Heathrow, goes immediately onto Bath Road and you just stay on until the right spot.

Once you pass the big KFC on your right, it’s time to ring the bell. You are on the opposite side of the busy road to the hotel, but there is a pedestrian crossing next to the stop. Returning to Heathrow, there is a bus stop literally outside the hotel. If you want to be sure of where to get off, pull up Google Maps on your phone and watch as you head towards the hotel.

The DoubleTree hotel is very close, just a few seconds further down the road on the other side.

If arriving by tube, you don’t need to go via the airport. You can get off at Hounslow West and take a direct bus up Bath Road from the other direction. You want to be on the opposite side of the road to the tube entrance.

Check-in

Check-in went well. As with all Moxy hotels, the check-in desk is one side of a four-sided bar and restaurant serving area. Only one of three positions was staffed but only one person was ahead of me.

My Titanium status was acknowledged and I was offered my choice of £7.50 food credit or 500 points as an elite benefit. Impressively, I was even offered a welcome drink – either iced tea, or iced tea with gin. I took the latter ….

When I arrived in my room, I was surprised to find the room next door occupied. With the hotel at 15% occupancy at best, this wasn’t necessary. The walls are weirdly thin for a new hotel and I could clearly hear their conversations. However, when I returned to my room in the evening they appeared to have either checked out or gone to bed very early.

Note that the hotel takes a £10 per night ‘security deposit’ on your credit card at check-in. This is NOT a ‘hold’, it is a physical charge. It is refunded as soon as you check out. To be honest, it seemed a bit odd to ask a Titanium Elite member of Bonvoy to pay this.

My room at Moxy London Heathrow Airport

My room was certainly not huge, but did more than you’d expect for the £57 I’d paid.

Not only did I get a big bag of popcorn, two bottles of water and a Kit-Kat (four fingers no less), there was even a hand written welcome note. I’m not sure it meant to say ‘Thank you for coming at Moxy Heathrow’ with a little smiley face added, but it was a nice thought.

Here’s the bed and a decent chair:

Review: the Moxy London Heathrow Airport hotel

Looking the other way, you have a useless desk with a stool plus, to the left, what passes for a wardrobe – ie three coathangers hanging off the wall:

Review: the Moxy London Heathrow Airport hotel

The bathroom is very tiny but has what you need. There is a shower out of shot, but no bath:

Review: the Moxy London Heathrow Airport hotel

Here was my tray of welcome goodies. I don’t know if these were linked to my elite status or not:

Review: the Moxy London Heathrow Airport hotel

The lobby

What Moxy hotels miss in terms of room space, they make up for in lobby space. This Moxy has a lobby which is particularly huge, although with the hotel virtually empty the cavernous area wasn’t exactly buzzing.

There is a lot of hot desk work space, with decent chairs and charging points. I spent a few hours here, with ‘greatest sing-along rock classics of the 1980s’ booming out on the speaker system and it was, frankly, great.

Review: the Moxy London Heathrow Airport hotel

Coffee or stronger drinks are permanently available at reasonable prices. Having a Tesco Express next door clearly means they need to control their pricing.

The same goes for the food menu. There is no restaurant so you need to grab a spot in the lobby and order at the bar.

It’s the sort of pizza / burger / curry mix you’d expect, with one thing you wouldn’t expect – pretty much everything is around the £8 mark. You could probably save a couple of pounds by visiting one of the takeaways down the road, but the chicken burger I had was far more accomplished than anything you’d get in a cardboard box.

Review: the Moxy London Heathrow Airport hotel

Oddly, there are two hotels at Heathrow which have a Mini in their lobby. Only the Moxy has a huge stuffed bear inside though:

Review: the Moxy London Heathrow Airport hotel

Breakfast

My view about food and drink being good value disappeared at breakfast. Moxy was charging £12.50 for a totally adequate but ‘nothing special’ buffet – mainly cereals and pastries with a couple of hot items:

Review: the Moxy London Heathrow Airport hotel

and

Review: the Moxy London Heathrow Airport hotel

I popped next door to Tesco, spent under £2 on some freshly baked pastries and brought down a cup of coffee from my room. As there is no dedicated eating area in the hotel, you can eat your own food or Tesco food at the tables – the hotel doesn’t mind.

Other features

As usual, there is a rack of lockers for guest use. They are less useful at this Moxy because you are unlikely to check out early, leave your luggage and then return for it later. Most people who check out are heading straight to a flight.

Review: the Moxy London Heathrow Airport hotel

There is a decent gym on the ground floor, with lots of natural light – you’re not working out in a dark basement in this hotel:

Review: the Moxy London Heathrow Airport hotel

Conclusion

I was impressed by the Moxy London Heathrow Airport hotel.

I thought it offered excellent value for money for the £57 I paid. Remember that, with the current Marriott Bonvoy promotion, I picked up 1,000 bonus points (worth £5) plus my base points plus the £7.50 food credit due to my status plus double elite night credits.

Taking the bus from Heathrow is clearly a bit of a pain but once you’ve found one it is a direct run down Bath Road.

Whilst its a longer bus ride than most Heathrow hotels, the Cranford location makes sense for the Moxy target market. If you’re paying £57 for your room, you are more likely to be looking for a takeaway or meal from one of the local shops than a pricier hotel meal, although to be honest I think you’d be making a mistake if you did.

Moxy isn’t just for 20-somethings. The average guest on my stay was late 30’s and in reality – a bit like WeWork – it’s for people who think that youth is wasted on the young and want to get back to that vibe.

The Moxy London Heathrow Airport website is here.

You can read our full series of London airport hotel reviews here.


How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (June 2022)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year.

You can apply here.

American Express Marriott Bonvoy credit card

Marriott Bonvoy American Express

20,000 bonus points and 15 elite night credits Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Gold and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

You can also earn Marriott Bonvoy points indirectly:

and for small business owners:

The conversion rate from American Express to Marriott Bonvoy points is 2:3.

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (73)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • xenole says:

    Is the kettle specific to certain rooms? Never had one in the past, and the only bin is usually just in the bathroom.
    I like a fridge in a hotel room for my own food and drinks. Something that may put some off, although chains such as thr Premier Inn never seem to have them either.

    The under bed light that comes on when you get up at night is something some may not like.

    I normally pop to Dominos a minute away and pay something like £5.99 for a 2 topping pizza.
    Tesco is very handy next door.

    As for buses, as said in the review, very easy, although the hotel is easier for T3 access in my opinion. Not to say you can’t get the tube from either Central Bus Station or Hounslow West to T5 after a bus ride.

    • Rich_A says:

      I think you need an ‘Executive Room’ to get the coveted kettle. (It’s the only difference AFAICS!

      • Tariq says:

        I’ve stayed here in the past and had a weird ‘work from bed’ desk tray in the room.

        The Heathrow Kebab Centre round the corner is pretty decent too.

  • Elemy says:

    I’m in the Moxy at Slough right now. And agree with poster above the under bed light is very bright and not great for my partner! No popcorn, and the small kit KatKat, so feeling a bit jealous lol! But it’s a nice clean hotel, and very friendly staff. At check in they said it’s £7,50 for ‘Marriott member only’ – my partner doesn’t get it. I thought both registered guests were given this? Should we get breakfast offered as well (Titanium), or are they wrong and they should give the £7.50 each and we can use it towards breakfast?

  • Nick says:

    A comfortable seat in the bedroom! Essentially nothing more to say! I just cannot fathom out any hotel that has nothing more than a basic hard chair in a bedroom. A basic chair is OK for working at a desk for a short time, but a lot of people then like to relax in their room and watch some TV. I’m amazed sometimes at many, relatively expensive, mid-range, and higher, hotel groups, that don’t have anything more. Rant over!

  • Rich_A says:

    Good morning from the 5th floor.

    Popcorn and water must be for Titanium only; I’ve never had it.

    Have to admit I’ve been a fan of Moxy – including the magic underbed light! The lobby is a pleasant place to hang out. Agree about breakfast though – overpriced and not great quality.

  • SRF. says:

    Spent a mattress-run night here a couple years back when Marriott had double points offer from 2nd stay and I had a big trip coming up. Think i paid about £40, but appreciate that is a historic price.

    Main thing I could remember is I could clearly hear the music from lobby/bar in my room (I was on a low-ish floor), but called reception and was immediately relocated onto the top floor (which think was a small upgrade as room came with a coffee machine and lap desk so I could work laying in bed if wanted).

    Would happily stay in a moxy again if wanted cheap and cheerful.

  • Magic Mike says:

    Stayed here lots, agree with the review, it’s clean modern and functional.

    Popcorn etc must be for Titaniums, as Plat I’ve never had it.

  • Mike says:

    I’m in a Moxy too, just a lowly Platinum and have no popcorn or KitKat or even water. I usually stay in the Marriott AC Hotel when here but I wanted to see the difference and whether it’s worth the £10-15 a night extra for the AC. In the AC, I always get a couple bottles of water, a KitKat, a small bottle of wine, a can of beer and a pepsi. I think for a night the Moxy seems fine but if longer and if I had to work then the AC seems better.

  • E says:

    I’m Titanium an have never had popcorn either so maybe it’s only for HfP reviewers!

    While I like Moxys elsewhere I’ve given up on this hotel. I’ve stayed 3 times and every time they’ve altered the bill. They’ve made the room charge £10-£20 and the rest as food charges even when I’ve not had any food. The first time their checkout system was supposedly down so didn’t spot the anomaly till I got my email. Followed up with the hotel afterwards who claimed it was the way they had to process bills due to their system problem and they couldn’t change it. Second time they did the same at the desk and there was supposedly no manager there and they couldn’t resolve it. Had a flight so I had to leave and try to follow up with them afterwards. Third time they did it, I decided this hotel was off my list. They claimed they didn’t understand my problem as the total amount was the same as it would have been if it was all room rate charged.

    Each time I got Bonvoy customer service to resolve my missing points and add them. But I think the hotel is perhaps minimising the number of points they issue and it falls on customer service instead. Moxys don’t have to give points on the room rate not any extra charges such as food. No other Moxy has done this and I like them elsewhere but I think if they can be repeatedly dishonest I wonder what else they’re not doing properly behind the scenes.

    • John says:

      How much would they theoretically be saving if they were doing this deliberately to reduce points?

      • Rob says:

        Hmm. Can’t comment as I paid for my food directly and didn’t add it to my bill. (Long story.)

    • Aso40 says:

      There is no exclusion for point earning on Moxy food and beverage charges.

      The only food charges Marriott allows hotels not to give points for are independently operated restaurants in their hotels – I am sure that would not apply to Moxy!

      • RussellH says:

        We stayed here in March 2019 – last time we were at LHR.
        Price was £40 for the night.
        There was a Scandinavian Restaurant next door (sounds like it may have gone by now) which we certainly enjoyed, and could charge to the room and got the points. Only niggle was the Scandinavian drinks prices…
        But £40 for a hotel with direct bus transfer from the Piccadilly line and on to to airport was a no-brainer.

      • E says:

        It used to be that way. Has stopped now.

    • Lady London says:

      Sounds like they’re paying less to Marriott for food revenue, than room revenue.

      The dishonesty would worry me a bit too.

      • lumma says:

        Food revenue would be 12.5% VAT (and was 5% recently) at the minute and room rate would be full 20%.

        Sounds like a tax dodge.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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