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Apologies for application issues with Barclaycard Avios Mastercard

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Yesterday we ran three articles on the brand new, and very exciting, Barclaycard Avios Mastercard credit cards.

As soon as we’d published them, the Barclaycard application website collapsed. At the time of writing (10pm) it is still not fully functioning. It may or may not be working when you read this.

I’m sorry for the inconvenience. We are in close contact with Barclaycard and as soon as everything is good to go we will let you know.


Are you an existing Barclaycard holder?

In our article yesterday we said that existing Barclaycard holders would need to cancel their card and wait six months if they wanted the sign-up bonus on the new card.

It turns out that Barclaycard has a Plan B for existing cardholders which will go live in a few days. We should be able to share full details soon, but basically there will be a route which will allow you to get the Avios cards and receive a bonus. It will be a smaller bonus than the one given to new customers, but it will be better than nothing. We will run an article on this as soon as the process is live.

For everyone else …. we’ll let you know as soon as applications are open.

If you want to try again now, in case it got fixed overnight, you can apply for the free Barclaycard Avios credit card (5,000 Avios bonus) here. You can apply for the Barclaycard Avios Plus credit card (25,000 Avios bonus) here.

If you missed our content yesterday, the first of our three articles on the Barclaycard Avios Mastercards is here.

Comments (293)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Cranzle says:

    Thanks for proactively communicating and resolving issues directly with Barclaycard.

    Are you able to find out if existing Barclaycard holders will be able to retain their current credit limits when switching to this new card?

    • Ian says:

      You can usually change your card in the Barclays or Barclaycard app, though it appears not to be working at the moment. In this case, the app says there is no application process – if you are eligible for a different card, Barclaycard will simply swap it at your next statement date, so I presume that means your credit limit is unchanged. I’ve done this in the past and it worked without any issues. Of course, this is what’s supposed to happen, not what is actually happening at the moment!

  • Andrew says:

    FWIW Application worked for me just now.

  • Kieran says:

    I did it overnight last night (0000) and it worked, thanks.

  • Roberto says:

    I got it my application confirmed last night with credit limit and user Id etc but no email still?
    What to do now?
    Wait and see or has the application not gone through properly?

  • Neil says:

    I cancelled by Barclaycard Rewards card yesterday in order to wait six months to be able to apply, which the Barclaycard call centre told me was the only option. I am a bit annoyed now!

    • Cranzle says:

      Why? Do you think you wont ‘t now get the reduced sign up bonusv

    • Andrew J says:

      Always best to wait a few days with these things to settle before jumping – a couple of days of missed Avios earning won’t hurt.

    • Ian says:

      Well that’s the consequence of rushing in on Day 1. These launches never go according to plan – look how many times HfP has promoted an offer only for it not to work as it should. My strategy is to keep my powder dry for a few days and see how this pans out.

  • Martin says:

    I just gave it one last try and it went smoothly thank you. A very quick job

  • Jon says:

    I suppose it sets expectations for people signing up to Barclays terrible customer service and hopeless IT

    • Cranzle says:

      Far better than all the main banks, in my opinion. If things go wrong, you complain, they resolve and give you compensation every time without fail. They are accessible/contactable. The premier relationship managers are genuinely useful and have the authority by override certain processes. You do, however, have to be the one to build a relationship with them. They won’t do it proactively the other way round.

      HSBC are a joke in comparison (both IT and accessibility) and I use them both as main banks for over 20 years.

      • Memesweeper says:


        Barclays isn’t perfect but HSBC and many other lenders are woeful.

        • Thywillbedone says:

          HSBC Premier was good until they got rid of the Scottish call centre a few years ago. I spent 30 minutes yesterday speaking with someone who as I was asking about two items on a credit card statement, had to type said questions and send off to someone who could answer them. So now, you have to call a guy who has to call a guy. Laughable.

          • Kevin D says:

            Yep. Recently moved to HSBC. Went into the branch and there was no teller desk, just girls with iPads. I had to lodge using a machine which broke half way through, with my money still in it. I went over to one of the girls and asked did she have a hammer. She didn’t see the funny side! A 2 minute job turned into 30 minutes. And I’m a Premier customer. It was anything but a “Premier” service.

          • Cranzle says:

            Lodge a complaint. I just try and stay calm and laugh at these things and lodge complaints. They wouldn’t like it if I didn’t do things (like pay them) on time. I’m sure they would probably charge me for letters if they had to remind me if I’d gone over an overdraft limit etc. So I lodge complaints and get compensation where they drop the ball.

      • Pb says:

        If I may contribute my experience with Barclaycard business version .
        Very poor App and dismal webpage , info presentation dreadful and slow to update . Take today , statement issued 28th Feb , 2nd March it still can not be viewed on webpage.
        What you can see on the app statement is incomplete .
        The webpage often locks up , try speaking on the phone you will be hanging on for hours .
        It’s basically set up for large corporates who hand out cards to staff with paltry credit limit and the info presented is what would be of use in that context .
        It is odd because they are clearly trying to attract punters , but in terms of small business it’s very poor .
        I could bore on but won’t .

    • Ian says:

      I’ve never had any issues with Barclays, Barclaycard or their customer service and I’ve been a customer for 30 odd years.

    • Alan says:

      Agree, their IT is horrible. I remember spending ages trying to apply for the Premier bank account – it eventually turns out the problem was it only ran during office hours but they didn’t turn off the application system at other times and just got stuck instead. The Avios rewards took forever to get added and I’ve never heard a thing from the so-called relationship manager 😂

      • Cranzle says:

        As stated, in my reply, you won’t hear from them unless they think it’s worth contacting you. If you’re interested in a relationship, you should contact them and if you ever need them, they will know who you are and you will have their mobile number. Try that with HSBC Premier.

        • Alan says:

          I can’t imagine they can offer anything particularly special product-wise. It also doesn’t excuse them having a broken application system overnight!

      • sloth says:

        the assigned relationship managers have all gone now… there is just a pool of so called RM’s, so in reality just another general call centre

  • Cranzle says:

    Rob had already stated the reduced sign up bonus would be around 20%

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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